MonioDesign

I’ve been talking to the hosting company and they can’t give me any support on it as they are pointing to a scripting issue.

The site has been generating log files of around 7gb per day all with the is_dir(): open_basedir error. As soon as I disabled the nextGEN gallery plugin these disappeared. I’ve left it disabled for the the past 24 hours and I’ve not had a single error message happen since.

I’ve been through my entire sitemap (generated from Yoast), hitting every page and I can’t seem to generate the error manually however it appears it is getting hit either by a bot or by visitors somehow.

Any further ideas as to how I could diagnose the plugin?

Thanks!

Hi Daniel,

I’m not using your plugin but I’m getting a very similar error appearing in a few of my sites. Is it possible for you to detail what you updated within the plugin to remove the messages?

I think it would greatly help me troubleshoot my woes!

Yes, I have tried dropping the template and it performs the same.

I will try contacting the hosts again, see if there is something server side that needs to be done as even going through the 80 or so pages on the site I have been unable to find the page/gallery causing offence.

[nggallery id=”4,5″ template=”gallery-slideshow”]

Not that I’m aware of, they’re all on the same server and installed from scratch. The errors go away when I disable Nextgen gallery. All sites I use the same trusted plugins and theme base, all seems to be running smoothly on them.

As soon as I took away the shortcode that was trying to access gallery IDs that were no longer there the errors went away. However, with the other site because of it’s many many pages tracking down the shortcode is proving very tricky!

It’s actually a VPS hosted with Media Temple and I’ve already been onto them regarding the error as it did seem to be server related but they couldn’t shed much light. They were pointing to it being a WordPress/scripting issue but I’ve never had this issue with any site running on my server before.

I’ve got around 15 WordPress installations on the same server, 10 of them with NextGEN installed but I have only had this issue with 2 of the sites.

Here’s the server stats from the Overview:

Operating System : Linux (64 Bit)
Server : Apache
Memory usage : 28.92 MByte
MYSQL Version : 5.5.30
SQL Mode : Not set
PHP Version : 5.4.13
PHP Safe Mode : Off
PHP Allow URL fopen : On
PHP Memory Limit : 128
PHP Max Upload Size : 8M
PHP Max Post Size : 8M
PCRE Backtracking Limit : 1000000
PHP Max Script Execute Time : 60s
PHP Exif support : Yes ( V1.4 )
PHP IPTC support : Yes
PHP XML support : Yes
Graphic Library

GD Version : bundled (2.0.34 compatible)
FreeType Support : Yes
FreeType Linkage : with freetype
T1Lib Support : Yes
GIF Read Support : Yes
GIF Create Support : Yes
JPEG Support : Yes
PNG Support : Yes
WBMP Support : Yes
XPM Support : Yes
XBM Support : Yes
JIS-mapped Japanese Font Support : No

I haven’t had chance to test it yet, the client was quite apprehensive about using a dev version of the plugin on their space so I didn’t push it.

Will try out on a demo space when I get chance!

Thanks for this!

It’s strange because it was working previously when I built the site and handed it over it over my client but just recently stopped.

Will download the dev version and give it a test out!

Ok that’s great to hear, thought I was going mad!

Will revert to the previous version for the time being.