montazar

It seems like your browser is blocking the JavaScript requests since I do not get these errors when I visit your store’s checkout page. Sometimes this may also be caused by server misconfiguration (such as security plugin) but since I cannot recreate this, it is most likely client side configuration.

Can you please elaborate on the duplicate orders?

Hello @thebeautystore, are you using any security plugin?

It seems like the issue is only effecting Flatsome theme users. The Flatsome theme developers said that they will release a new version, 3.14.1, which should fix this issue.

Hello @misabby,

The Klarna payment method should always be visible on the checkout page. We do not hide it.

Thanks for the information! We’re currently looking into this issue.

It seems like we need to like a closer look into this. Please contact our support team so that they can assist you.

Can you please try setting the “Site Language” in the WordPress settings (Settings → General) to “German (Austria)”?

Can you please check if the value of the key “locale” in the Klarna Payments log matches the site language? For example, if the site language is set to “German (Austria)”, the locale should be “de_AT”.

As for the “Internal Server Error”, does this happen both in production and test mode?

Yes, since it is part of the iframe, it is up to Klarna to make these changes. You can contact Klarna Merchant Support.

Hello @woober,

There is a filter that you can find here for changing the order of the payment methods. However, you cannot modify which one is preselected and the multiple payment options in the “Pay now” iframe.

I understand. In that case, since this falls under customization, it is not part of the support we offer. However, I can refer you to the necessary documentation.

Please, see our documentation for adding hooks (Modify order data sent to Klarna). The relevant hook can be found here, specifically allowed_customer_types.

Hello @shabbircdz,

As this is not a support issue for the plugin, it seems more to be related to how you configure your products in WooCommerce subscriptions or how Klarna installments work. I suggest that either contact WooCommerce Subscription’s support or Klarna Merchant Support.

Since I cannot recreate this issue in our environment, the issue is most likely caused by your setup. I suggest that you do some basic troubleshooting by setting up staging environment where you disable all the plugins except the necessary ones required to run Klarna Payments. Once you’ve done that, enable Flexible Shipping check if you can place an order with Klarna Payments.

Please refer to our documentation for troubleshooting for more information.

• This reply was modified 3 years, 9 months ago by montazar.

Hello @binita1,

Can you please explain what you mean by duplicate checkout?

Some merchants experienced an issue when upgrading to 2.5.x due to the wrong JavaScript file being used (the one valid for 2.4.x was cached and used instead). If this is the case, you should see errors in the JavaScript console about a missing function that is being called.

I suggest that you check this on your staging environment and that you also purge the cache and/or disable any caching plugin that you may be use.