montey11

same issue

Ah yes i was using [downloads] shortcode. Thanks for the update!

Hi,

I can’t I’m afraid as it is a private area for customers to download documents.

Is there a way to send a screenshot?

Thanks

I have deleted and re-installed plugin but it didn’t fix the issue.

THank you.

Yes I have done this and it shows it broken on all themes and with only download manager installed. It seems it isn’t showing the plugins styling.

Would deleting the plugin and re-installing help? Would I lose current settings/files?

Hi,

Thank you for your quick response. Something is hiding the adminbar on my website so I was asking to see if it was your plugin. There is no code in functions.php so I’m not sure what it is then if not your plugin.

Thanks.

Thanks!

resolved

conflict with another plugin

The same thing happened to me also so it would be good to share the fix in this thread so others can fix themselves without having to keep opening support tickets.

Had the plugin deleted since my first post so over 6 hours and the address has stayed UK.

I debugged it to this plugin that was doing it. I disabled plugin, changed to UK activated the plugin again and it instantly changed it to Afghanistan.

Hi,

I figured out the issue. I had a custom shipping class and didn’t set the flat rate cost to 0 so it wasn’t showing the input field.

thanks for your help.

### WordPress Environment ###

WordPress address (URL): https://www.rt3group.co.uk
Site address (URL): https://www.rt3group.co.uk
WC Version: 4.0.0
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.14
Action Scheduler Version: ? 3.1.2
WC Admin Version: ? 1.0.0
Log Directory Writable: ?
WP Version: 5.3.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.0.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 600
PHP Max Input Vars: 2000
cURL Version: 7.68.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.0.38-MariaDB
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.0.0
WC Database Prefix: wp_
Total Database Size: 37.19MB
Database Data Size: 31.95MB
Database Index Size: 5.24MB
wp_woocommerce_sessions: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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wp_UPCP_Custom_Fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_UPCP_Fields_Meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_UPCP_Tagged_Items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 618
avia_framework_post: 7
custom_css: 2
custom-css-js: 1
customize_changeset: 8
elementor_library: 7
et_pb_layout: 11
nav_menu_item: 72
oembed_cache: 3
page: 67
post: 17
post_type_questionna: 1
product: 53
product_variation: 125
revision: 1875
shop_order: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Advanced Custom Fields: by Elliot Condon – 5.8.8
Better Search Replace: by Delicious Brains – 1.3.3
Elementor Pro: by Elementor.com – 2.7.2
Elementor: by Elementor.com – 2.9.6
Feed Them Social - for Twitter feed, Youtube, Pinterest and more: by SlickRemix – 2.8.2
Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.2
Redirection: by John Godley – 4.7.1
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.3.7 – Not tested with the active version of WooCommerce
Trustpilot-reviews: by Trustpilot – 2.5.800 – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.3.2 – Not tested with the active version of WooCommerce
WooCommerce: by Automattic – 4.0.0
Yoast SEO Premium: by Team Yoast – 11.9
Smush: by WPMU DEV – 3.6.1
XML Sitemaps: by Denis de Bernardy & Mike Koepke – 3.0.1
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.1

### Inactive Plugins (6) ###

Divi Builder: by Elegant Themes – 4.0.9
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.14.4.22

WooCommerce Admin: by WooCommerce – 1.0.0 – Not tested with the active version of WooCommerce
WP Fastest Cache: by Emre Vona – 0.9.0.0
WP SMTP: by Yehuda Hassine – 1.1.10
Yoast SEO: by Team Yoast – 11.3 – Not tested with the active version of WooCommerce

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6219 - /products/
Cart: #6066 - /cart/
Checkout: #6068 - /checkout/
My account: #6070 - /my-account/
Terms and conditions: #4305 - /terms-and-conditions/

### Theme ###

Name: Divi
Version: 3.19.14
Author URL: https://www.elegantthemes.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 52
Oldest: 2020-03-05 15:41:26 +0000
Newest: 2020-03-16 12:51:19 +0000

I’m getting the same issue. Credit card fields not showing just puts <!– a Stripe Element will be inserted here. –> instead.

I’ve tried storefront theme and disabled all plugins and still issue remains.
https://www.rt3group.co.uk/checkout/