morenaf

Thanks, I’ve submitted a request but have not received an email confirmation or a ticket number, how do I retrieve my ticket and see if you have replied?

Hi @judagutor support got back to me and we solved it by adding show_symbols=1 to fix the issue, for anyone else who might need the fix

Hi, I have checked both Jetpack and W3 cache and the images functionality or JS minifying on those are not activated. I use Cloudflare though were images are not touched, but JS and CSS are minified. I have tried disabling those and clearing the caches but the images are still blurry.

Can you see on the homepage the Bee product’s writing being blurry? https://snipboard.io/Nd2DH8.jpg and you can compare the photo of the boy for the product “Children’s Personalised Placemat, Mug and Coaster Gift Set” to the same photo in the instagram feed at the bottom of the page, the first photo is definitely less sharp and less vivid than the instagram feed.

Can you please help?

Hi Jamie,

Thanks I have found the email, it was indeed in Spam. I’ll continue the conversation there,
Thanks
Morena

I am having the same issue, does anybody know why?

Thank you,
unfortunately de-activating the plugins means most of the website will be down, but I’ll keep that in mind