moticos

Ok, that seemed to have fixed the issue. Thank you for your help!

Followed your instructions above, cron status still not showing. Would it be helpful if I gave you backend access to the site?

Had the plugin installed, but no cron event exists under that name. The only PMS-related cron events are “pms_cron_process_member_subscriptions_payments”, “cozmos_wppb_plugin_optin_sync”, and “cozmos_pms_plugin_optin_sync”.

Apologies, here are the full images:

https://drive.google.com/file/d/1eY3RcT8f6BdEiYLHyC6X8Qn3kp7DrE6V/view?usp=sharing

https://drive.google.com/file/d/1Z6sJdR9Rcq0PwYiXs_yWZa19Q4vkPDHs/view?usp=sharing

Here are two sets of logs, one from the test account, and one from an actual user who never received expiration notification. Our subscriptions are set to expire 1 year after the date of completion.

Test Account: I manually set the subscription to expire twice, hoping that would trigger an email response, but did not: https://drive.google.com/file/d/1VnicCwVHwv-4Vm_ZBnNHKU8oGrJTG70Q/view?usp=sharing

Live User Account: the user’s subscription expired in June (as per the 1-year expiration policy) but we manually asked them to renew in September: https://drive.google.com/file/d/1EWKLfzyLuyzk-Vh3EBY1pxG2UGVq0rzY/view?usp=sharing

I looked through a few other users, and don’t see any logs actually mentioning a subscription expiration unless it was done manually. Even so, it seems like if the subscription was manually set to expire that the email would still be triggered, correct?

Current related plugins: https://drive.google.com/file/d/1XC2-kttu9BVTxgi0yGOpztjd_5nzKow-/view?usp=drive_link
Member email settings: https://drive.google.com/file/d/1mxl30k2-jMKv7P4jxjQ2XIHPcmUOOPJq/view?usp=drive_link

Thank you for your help!

I am having a similar issue with emails not being sent when a subscription expires. I’ve installed the email log plugin as suggested above, and I know that WordPress core emails (e.g. New User Registration, Password Reset) emails are being sent. However, no emails from the plugin are going out. I set a test account’s subscription to expire after installing the email log plugin, and there has been no activity.

Do you have any other suggestions of why this could be happening?

I’ve run into an issue with the same WC setting, but the opposite problem.

I have my site set to order products by default, which should be alphabetical, but they are still not displaying entirely alphabetically. There are random ones that are out of order for no apparent reason. I’ve double-checked each of them to make sure they didn’t have any menu ordering set, and tried editing the publish date, but to no avail.

Example: https://phoenixherb.com/category/herbs/blends/