motodan

Hello Nebu John,
Thankyou for you response.
What I can see in the background of the saved form is that all of the repeated fields are saved.
When the the draft link to repopulate the form is used only the first record is returned multiple times.
I ended up having the saved backed draft submission open on one screen (from the submissions screen) and copy / pasting every field into the a new draft.

Resolved – changed how the calculations work to relate to number of selected items as a trigger.

Just a note to add – the plugin causing the issue was the Google Fonts plugin.

Danny

Yes – It was a plugin.
I disabled them all then was able to save.
I have re-enabled them all and the save has held.
Thankyou

Hi, Yes I did miss that – thanks.

Now I have been able to generate the Refresh Token but when I go to save thr Client ID, Client Secret and Refresh Token they just disappear.
Should I start disabling plugins to see if there is a conflict ?

Danny

Yes it is a known bug.
Have a look in the post I have linked.
There are also issues if you allow multiple photos to be loaded – a single photo is ok.

In this post

• This reply was modified 4 years, 4 months ago by motodan.

Hi Patrick,
Yes I have a work around.
The issues are on all of the forms on the site so I have disabled 14 forms as there is a lot of work and logic in these forms.
The other forms I have copied an re-worked.

Thanks

Further to my notes above:
I have attached a working and not working exported version of the Litter Notification form.
I tried using Radio Buttons to select payment options but the Send button will not function and PayPal will not send emails – it goes into a “Submitting loop”
So I can get my forms working if I remove options on payment and don’t use Select Dropdown and Textarea fields.

Gdrive

So I have rebuilt the form that would not submit on field at a time.
Conflicts occurred with the PayPal buttons when the “Select Dropdown” was used with multiple selections and when the Textarea field was used.
For my use I have been able to use the Checkbox field and Text field so PayPal works.

Obviously if I use the Select Dropdown to try to pick a either PayPal or a message the form fails.

Hi Adam,
I have done a conflict test now.
I disabled all plugins and the form worked and one by one re-enabled them and the form continued to work.
I was using an incognito session to eliminate browser cache.
I then tried another form on my site as they are all giving the error and that was still failing.
Disabled all Plugins again but was not able to get the form working with no plugins, cache cleared and incognito browser.
So the original form that I sent you is now working but the form I am about to attach is not.
Behaviour differences that I can see:
Form that is now working- On the final page of the form when I change from “PayPal” to “Direct Transfer” the “Send Message” button becomes visible (The PayPal buttons move right).
Form that is NOT working- On the final page of the form when I change from “PayPal” to “Direct Transfer” the “Send Message” button does not become visible (The PayPal buttons cover it). To see the “Send Message” button, I have to select “Direct Transfer” go back to the “Previous” page and then click “Next”. In this case the PayPal email goes through but the database update does not happen, the Forminator email is not sent and the form gets stuck at “Submitting”.
Form Not working : Litter Notification
The form is here: GDrive

Thanks in advance for your help.

Hello Kasia,
Unfortunately I am not receiving an email and there is nothing in submissions when PayPal is selected. I get the PayPal notification email and the payment.
The user just has the “Submitting…” showing on their screen.
If the form is completed and “Send” is clicked the form emails and goes to the database.

Hello Predrag,
Here is the form.

Thanks
Dan

Google Drive link to form

Sorry the link to the post I referenced
Form not completing but payment goes through

Further to this I am getting some of the same issues as reported in

PayPal payment is being made. Form is not emailing and screen is showing “Submitting” to the user. The user waited 30 minutes earlier today.

There is a cache on the site so I have used all of the same settings as outlined in the post I have linked.
I have flushed the cache.

Also a fews ago I had the issue below which was resolved by a plugin update.
I have removed the Additional CSS.

I’ve visited your site and the PayPal button is loading but the width of the button. is set to 0px. Please add this CSS to Appearance > Customize > Additional CSS:

.forminator-payment iframe {
width: 200px !important;
}

Thanks

Just realised that the “Send” button is being covered by the PayPal button.
If I press “previous” then “next” the PayPal button then renders next to the “Send” button.