James

Morning Valérie,

There could be a firewall issue, take a look at:
https://www.ads-software.com/support/topic/rss-error-wp-http-error-curl-error-7-failed-to-connect-to-wordpress-org-port/

Have you contacted your host to check if there are any blocked request/server issues?

Hope this helps get you up and running again.

Cheers,

James

Morning,

Follow one of these tutorials found here: https://codex.www.ads-software.com/Installing_WordPress.

Cheers!
James

Morning Monzz,

I was doing some checking, the error seems related to jQuery. WordPress codex has some information on disabling the “CONCATENATE_SCRIPTS” in javascript. These seem to fail with certain user setups: https://codex.www.ads-software.com/Editing_wp-config.php#Disable_Javascript_Concatenation

Here’s some other information: https://www.ads-software.com/support/topic/failed-to-load-jquery-at-load-scripts-php/. The issues seem similar, maybe this would resolve it for you.

Could you upload the whole error code you’re getting? I can only see part of it in the screenshot.

Cheers,

James

Morning,

Do you have access to the files and database from cPanel? You could check for those and see if you can upload them to another new blog site. Or see if you had any auto backups in the cPanel.

James

I’m trying to think of more troubleshooting steps – but don’t have any coming to mind. I’ll let you know if I find anything else.

Morning Aunrea,

Have you tried to re-upload some of the photos to see if you can get one working?

James

Morning!

You can usually adjust/change your fonts under the customize for your theme in your WordPress dashboard.

If you want to change your font globally for your site then it’s pretty simple: https://codex.www.ads-software.com/Playing_With_Fonts

Since you asked for a plugin, this one looks pretty good: https://www.ads-software.com/plugins/use-any-font/

Hope this helps!

Cheers,

James

Morning Aunrea,

Well, that’s a bummer.

Here’s another troubleshooting step: So when I go to the site the header images are showing again. But the ones in the middle aren’t. If I select an image that isn’t working, I get this url: https://inspiringfandoms.com/files/2018/04/CW-DC-02.png and the background url that is working is this: https://inspiringfandoms.com/wp-content/themes/inspiring/assets/images/backupHeader.jpg.

Maybe your photos need to reference the wp-content/uploads folder? I’m not sure how you have that set up but it could be worth looking into. You could try resetting your permalinks: https://codex.www.ads-software.com/Settings_Permalinks_Screen. Just try to change them to a new type then save and go back to see if it updates the .png file path.

Let me know if that works!

Cheers,

James

Great,

Let us know if that fixes your site and gets you up and running again.

Cheers!

Jamese

Morning!

To check if there is a problem with you encoding check your wp-config.php file in your hosting directory where WordPress is installed. Download it and use a text editor to open it up.
https://codex.www.ads-software.com/Editing_wp-config.php

Find these two lines and add // to the beginning of them to comment them out.
define(‘DB_CHARSET’, ‘utf8’);
define(‘DB_COLLATE’, ”);

They should look like this:
//define(‘DB_CHARSET’, ‘utf8’);
//define(‘DB_COLLATE’, ”);

Reupload that to your WordPress files on your host and overwrite the old one.

This might help with the encoding error, let us know if you’re making any progress!

Cheers,

James

Hey Meghanadi

There is a possibility your wp-config.php file isn’t working correctly. Have you changed databases or made adjustments to your site recently? And when was the last time it was working right? From looking at it, the character encoding seems completely off on the database end or in your config file.

Can you access your website dash?

James

Morning,

I got the reset password email and it looks like the “.m_9198976168027483175link” is pulling the white on white color. Have you modified your CSS for your site and it’s grabbing that from another adjusted link?

You could look at a plugin to allow your users to adjust their password on the frontend like:
https://www.ads-software.com/plugins/frontend-reset-password/
https://www.ads-software.com/plugins/theme-my-login/
This lets your build a webpage that your users are directed to and avoids this email modificaiton. Or you could go to your stylesheet to modify the “.m_9198976168027483175link” CSS selector, however, that may require a fair chunk of tracking to see where it’s pulling the white color from. It could be a simple template option from

Hope this helps you get that link working again!

James

Great! Glad that worked ??

Great!

Glad to most of your sites are working again. There could be a permissions issue with your media library. I’ve been doing some checking, try to view your file permissions for the library, they should be set to 755. You should be able to navigate to your /wp-content/uploads folder (unless you’ve set up your own file system) and verify it there in your server that you use.

If that doesn’t work, then try to force regenerate your thumbnails. There’s a plugin for this if you want called “Force Regenerate Thumbnails” https://www.ads-software.com/plugins/force-regenerate-thumbnails/. I’ve not used this plugin, so I don’t know if it will work with your multisite install or how long it might take. It does have good reviews though, and could get those thumbnails working again.

Some extra resources that might help depending on what you have on your websites:
https://www.ads-software.com/support/topic/woocommerce-products-have-blank-thumbnails-in-wp-media-library/#post-10074408
https://www.mhthemes.com/support/fix-blank-thumbnails-wordpress-media-library/

Hope these get your problem 100% solved!

James

Also, were they working when you first got your site up? Plugin’s can interfere with your media links, you might want to check that out as well. Just deactivating them one at a time until your photos start working again, if that’s the issue, it would be easy to track down.