Rick Alday

Hi @dunos,

I cannot reproduce this. I tested with PHP 8.1.23 and PHP 8.2.8.
I don’t have PHP 8.1.27 specifically but I doubt it would make a difference here.
Can you test if it’s a combination of GiveWP and another plugin or the theme?

Hi Aracely,

This is a known issue reported here: https://feedback.givewp.com/bug-reports/p/form-goal-stats-section-overflows-in-v3-forms-in-small-screens

The workaround, for now, is to add this custom CSS to the form builder Custom CSS field:

@media (max-width: 500px) {
.givewp-layouts-goal__stats-panel__list-item { min-width: 0; }
.givewp-layouts-goal__stats-panel__stat-value, .givewp-layouts-goal__stats-panel__stat-label { font-size: .8rem; }
}

Hi @pixelshrink,

I was able to reproduce this issue on my test site, so I filed a bug report about it here: https://feedback.givewp.com/bug-reports/p/form-builder-styles-break-gutenbergs-rename-window

Note: The Rename window still works and you can still rename blocks. The modal window just looks bad.

I’ll close this support ticket now, but don’t hesitate to open a new thread if you have any other questions.

Hi there,

I just tested the yellow PayPal button in your form and it goes through the PayPal checkout process without any issues. Were you able to fix things?

Hi Ben,

Happy to help.

I have only seen this issue once. The user used the same Stripe account on different sites with GiveWP installed and on a rare coincidence, the donation ID’s happened to match.

Do you have GiveWP installed on a different site? Even if it’s a staging site.
Are the payments for the same amount and customer? If not, the confirmation emails will tell you which donor the email was sent to and you can look up the donor’s donation history for the missing donaiton.

Let me know what you find out.

Hi there,

The str_contains() function is found in recent versions of WordPress so you’re getting this error because you’re using an older version of WordPress.

Before updating, be sure to make a full backup of your site. We recommend the backup plugin Duplicator.
https://www.ads-software.com/plugins/duplicator/

Here’s an article that walks you through accomplishing this: https://givewp.com/backup-for-faster-troubleshooting/

We also recommend you first make these updates on a staging site before updating on your live site to make sure everything goes smoothly.

Hi there,

Happy to clarify. Currently, GiveWP import tool maps all the data into the donationmeta table in the database. There’s no option or filter that will let you map all or certain data to the donormeta table.

We have a related feature request about it here: https://feedback.givewp.com/feature-requests/p/imported-donation-address-should-map-to-donor-profile

Currently, it only has 10 votes so feel free to add your vote and/or comment there.

Our feedback site is designed to be the single source for all updates on particular issues. If any movement has happened, it will be displayed there for both the public and our team internally.

If specific feedback only has a handful of votes, that influences the priority we place on it. The more votes, the faster things get worked on!

Hi Khurram,

GiveWP creates four pages upon installation but should not create multiple copies of those pages.
Do you have a staging site where you can test a fresh installation of GiveWP? I’m wondering if it’s a plugin conflict.
If not, can you share your server info so I can try to mimic it as much as possible to run some tests?
I need the PHP and MySQL versions as well as the server type: Apache or Nginx.

Thanks!

Hi,

That error indicates a permissions issue in the htaccess file on your WordPress website. This article has a few tips:?https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/

Give the above article a read-through, and we’ll gladly help further.

Hi @johntafur,

GiveWP is having trouble fetching the donation form list from the site. Check if the server or a plugin is blocking the WordPress REST API.
In the meantime, in the list of forms at Donations >> All Forms, look on the right-hand side at the top for a button that says “Switch to Legacy View.”

Hi @karthic24,

You cannot revert a visual builder form back to the option-based form but you can enable payment gateways for visual builder forms in Donations -> Settings -> Payment Gateways -> Visual Form Builder.

Image for reference:
https://www.loom.com/i/b8263376ec37403094ed14c23886af77

If after enabling the payment gateways in the backend, you still don’t see them reflected on your form, please post a link to your form in your next reply so we can test it.

Thanks!

Hi Ravi,

Glad you reached out. Currently, there are no hooks that will allow you to customize the Donor Dashboard like that. I created a feature request here: https://feedback.givewp.com/feature-requests/p/customize-donor-dashboard-via-hooksfilters

Feel free to add your vote and/or comment there.

Thanks!

Hi Surajkumar,

Happy to help. We replied to your support ticket #158544 on October 17, the same day it was submitted. I also replied to ticket #158423 also on the same day but we never got a reply since then.

On ticket #158423 I included a video where I explain what was going on and how to fix it.

When I checked your site, you had already connected to live PayPal Donations account. The problem is that you are trying to connect to the sandbox PayPal site using your live PayPal account.

This is explained in our documentation here: https://givewp.com/documentation/core/payment-gateways/paypal-donations/#connecting-and-testing-with-a-sandbox-account

Once you create a PayPal Sandbox account, you can use it to connect to PayPal Sandbox Connection.

Hi @j0c43n,

Happy to help.

What’s going on is that the shortcode is calculating the total from the form in the base language only.

Use this snippet to have it read the totals from all the forms in the ID list.

function give_polylang_total_goal_shortcode_args( $args ) {
	$args['lang'] = '';

	return $args;
}
add_filter( 'give_totals_goal_shortcode_query_args', 'give_polylang_total_goal_shortcode_args' );

If you need assistance implementing custom PHP code on your website we have this guide:

https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/

Please note that this code snippet is provided as an example of how you can extend GiveWP with code. It’s up to you to implement and customize to your liking. We cannot provide support for custom code on your website, only the code that we create and distribute.

Hi @pyoungerv,

Happy to help. Make sure your site routes all traffic through HTTPS.
Whoever set up the SSL certificate on your site can help you with that. You can also use the Really Simple SSL plugin: https://www.ads-software.com/plugins/really-simple-ssl/

Hope it helps!