Rohit Bhardwaj

Hi @lectronixuk ,

We’re sorry to hear that you’re experiencing an issue with our plugin.

Our team is eager to help investigate and troubleshoot your problem. Please forward your request to our support platform. Although our support system is primarily designed for premium plugins, we always welcome reports of critical issues from customers (via our WordPress Plugin Forum) using our free plugin on our support platform.

We may need to perform a few checks and some debugging on your site to determine the exact source of the issue.

You can report your issue here: https://fullworksplugins.com/#contact

Looking forward to resolving your issue. Thank you.

Hi @adrianlda ,

I’m sorry to hear that you are experiencing issues with the query results due to our plugin. I would be happy to assist you in debugging and resolving your problem.

Could you please share a screenshot with us? Additionally, a test page would be very helpful for us in investigating the cause of the issue.

I tested our shortcode with loop grids displaying our test products and found that the display was working as expected.
See here: https://share.zight.com/JruZRe7o.

I believe there may be a plugin or theme conflict affecting your displays. You can investigate and identify the conflicts by enabling troubleshooting mode using the “Health Check & Troubleshooting” plugin.
See here: https://fullworksplugins.com/docs/uncategorized/investigating-conflicts/

Providing a little extra information about the elements you’ve added within the loop grids will help us replicate a similar setup and confirm the issue.

I look forward to your response. Thank you!

Hi there (@greencrest),

I’d be happy to help you configure the plugin successfully on your new site.

Please create a ticket via https://fullworksplugins.com/#contact, as support for the premium plugin is handled through our ticketing platform. The current forum is only for the free version of our plugin.

I look forward to receiving your ticket. Thank you!

Hi there (@fabulas278),

I noticed that something is blocking the Ajax call on your website, causing a delay in form submission after clicking the “Register” button.

Could you please run a Site Health check and let me know if there are any critical issues? You can use the Health Check & Troubleshooting Plugin for assistance. Available here: https://www.ads-software.com/plugins/health-check/

I also observed that you enabled the “GDPR Cookie Compliance” plugin. Try temporarily deactivating it to see if it resolves the issue.

Following up with your hosting provider to investigate the ‘ERR_CONNECTION_CLOSED’ error in the console when submitting the form would also help us determine the root cause.
Error in Console: https://share.zight.com/YEuwL1bX

I’m looking forward to your response. Thank you!

Hi there (@itdbgent),

Sure, we will be happy to assist you in resolving your issue.

FYI: The issue seems limited to your?individual?site,?as?no similar?issue?has?been reported?so far.

Could you please share your website URL with us? So we can investigate and confirm your issue.

I will be looking forward to your response. Thank you.

Hi @alexking3,

Thank you for reaching out to us. Sure, I will be happy to assist you in styling your event layouts.

You mentioned:
Will there ever be a succinct way of displaying events with the same styling as Eventbrite.com?

Yes, the free version comes in 2 styles, but our premium version comes in 10 different styles to choose from.
See here (Demo Data): https://fullworksplugins.com/products/widget-for-eventbrite/eventbrite-shortcode-demo/

You can explore all the supported features & layouts of “Display Eventbrite Events” and confirm the required ones as per your request.
See here: https://fullworksplugins.com/products/widget-for-eventbrite/

If you are still unclear about their usage and implementation (or a new feature request), you can reach us at https://fullworksplugins.com/ and we will be happy to assist you in the same.

You mentioned:
I’d love the functional integration of this plugin, but I’m unable to (with limited expertise) fully integrate my events visually. Thanks!

Regardless of whether you are a free or premium user, you can reach us, and we will ensure to help you set up the layouts as required.

You can also have our priority support and personal success manager assist you with the same (in case of any developer solution/implementation you are unfamiliar with).
See here (Developer Resources): https://fullworksplugins.com/docs/developer/

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

• This reply was modified 7 months, 3 weeks ago by Rohit Bhardwaj.

Hi @zizio82,

Thank you for reaching out to us.

Sure, I will be happy to assist you with autoresponder features.

You mentioned:
I need to send the confirmation email containing not only the tickets purchased but also the total amount to be paid. Is this possible via some shortcode?

The “Auto Responder Message Content” filter will allow you to alter the auto responder message content.
See here: https://library.wpcode.com/snippet/e50xzxr5/

You can utilize the guide to add the total amount paid within the message content.

In case you want to add the filter as a custom plugin, you can go through our guide “Create a custom code plugin”.
See here: https://fullworksplugins.com/docs/plugins-general/developer-general/adding-php-code/

You can also reach us by raising a ticket to assist you with the developer resources.
See here: https://fullworksplugins.com/docs/plugins-general/troubleshooting-plugins-general/raising-a-support-ticket-required-information/

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

• This reply was modified 7 months, 3 weeks ago by Rohit Bhardwaj.
• This reply was modified 7 months, 3 weeks ago by Rohit Bhardwaj.

Hi @itdbgent,

Sure, let me assist you with the shortcode.

Currently, we are limited to the following shortcodes available within “All the Shortcodes” below.
See here: https://fullworksplugins.com/docs/quick-event-manager/usage-quick-event-manager/all-the-shortcodes/

We have one shortcode as ” [qem category=’name’] ” which only lists events in the ‘name’ category. Shortcode for Venue or Organizer is one of the feature requests.

I have created a feature request for your shared feedback. And the same will be implemented soon in one of our upcoming releases.

However, please be aware that implementing & releasing the new feature depends on multiple factors, such as the number of votes received for the request, the complexity of the implementation, ongoing releases, and hotfixes that might impact the release schedule.

You are also free to share your feedback or contribute your suggestions by reaching us at https://fullworksplugins.com/.

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Hi @rwj22,

Sure, I will be happy to assist you in resolving your issue with event titles.

I understand the information you’ve provided. It would be helpful to have a screenshot/screen recording of the highlighted issue or a link to the page where the issue is occurring. This will assist us in investigating and debugging the problem more effectively.

If you prefer to share the screenshot/screen recording privately, you can also submit a ticket through our contact page at https://fullworksplugins.com/.

I will be looking forward to your response to resolve your issue. Thank you.

• This reply was modified 7 months, 4 weeks ago by Rohit Bhardwaj.

Hi @itratec,

Thank you for reaching out to us. Sure, I will be happy to assist you.

For your information, we always try our best to ensure we give maximum device & OS compatibility support for our plugin; however, it is difficult for us to keep track of supporting the compatibility for OS, which has already run out of their Active & Security Support.

As you might be aware, certain OS have already ended their active & security support.
See here: https://endoflife.date/ios

I have already reported the issue to our development team, however, as informed above, the development team often stays more committed to sharing support & updates for OS, which has running Active & Security Support. The team will still investigate and look for a solution/workaround.

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

• This reply was modified 8 months, 1 week ago by Rohit Bhardwaj.

Hi @pulsphuketa,

Thank you for reaching out to us. Ongoing queries & requests kept us a little engaged, causing a slight delay in getting back to your issue. Sure, I will be happy to assist you in resolving your issue.

You mentioned:
1) There are two different fonts in the Russian version: Ваше сообщение (in the Your Message field) has a font that is different from the default one used in other fields.

I checked and confirmed the same.
See here: https://share.zight.com/yAuBRYdK

For your information, the variation is arising due to your theme fonts and not via our plugin, it seems your site theme has defined a monospace font for other input.

You mentioned:
2) If the Your Message field left empty, the text that appears after pressing Submit contains 1 small mistake. It should be введите instead of введи (just like in other fields).

I checked and confirmed the same.
See here: https://share.zight.com/Jru5Y6Ag

Yes, the same has already been forwarded to the development team, and it will be resolved soon. If you want to resolve the same issue, you can use Loco Translate.
(Note: The suggestion to use a plugin is only as a help guide, and we are not promoting & or are affiliated with them. You are free to use any other plugin as per your choice that helps to achieve the same.)
Available Here: https://en-gb.www.ads-software.com/plugins/loco-translate/

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

• This reply was modified 8 months, 1 week ago by Rohit Bhardwaj.

Hi @825mjolen,

Thank you for reaching out to us.

Currently, the registration form is limited in terms of disabling the prefilled form data value.

I will forward the request to the development team to confirm if it’s possible to implement the same.

FYI: The premium version will receive new features first followed by the free version after testing and release.

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Hi @timlin123,

Sure, I will be happy to assist you in achieving your desired event setup layout.

You can create an event “Event XYZ” and add three ticket types as follows:
Date 1 (3 Days) – x€ per ticket
Date 2 (3 Days) – x€ per ticket
Date 3 (3 Days) – x€ per ticket

Use the cost table available when you add or edit your event.
See here: https://share.zight.com/4guWWJOQ

The same will (for your demo) display to the user as follows.
See here: https://share.zight.com/WnuXXr7z

If you need further assistance, please let me know, and I will be happy to assist you with the same. Thank you.

Hi @popsss,

Sure, I will be happy to assist you in resolving your issue.

Please share your site event page with us so that I can debug the issue.

I will be looking forward to your response. Thank you.

Hi @billcno9,

Sure, I will be happy to assist you whenever you reach us. Thank you.