Rohit Bhardwaj

Hi?@andreykamensk,

I am glad to hear that, and I appreciate you taking the time to leave a positive review.

If you require any further assistance or suggestions, please do not hesitate to contact us. Thank you.

Hi @pablotp,

I am glad to hear that, and I appreciate you taking the time to leave a positive review.

If you require any further assistance or suggestions, please do not hesitate to contact us. Thank you.

Hi?@arjanbosch,

I am glad to hear that, and I appreciate you taking the time to leave a positive review.

If you require any further assistance or suggestions, please do not hesitate to contact us. Thank you.

Hi @billcno9,

I am sorry to hear that you have encountered an issue with the plugin update and are unable to trigger the popup as expected.

Since the issue is with the “Divi Areas Pro” plugin, our premium plugin, the “Popups for Divi” forum here limits us to assist you further.

You can forward your issue at https://divimode.com/get-support/ and we will be happy to assist you in resolving your issue with the same.

You mentioned:
I have attempted to contact premium support via my Divimode account but not heard anything for three days now. I attempted to use their help/chat widget but unfortunately they have disabled it. It was available two days ago but nobody was available for online chat.

The chat feature is still under development and the development team is testing on keeping it limited to premium users, probably the reason behind no availability on chat.

You mentioned:
So no support is being offered right now.

FYI: All our premium users get an option to reach us via raising a ticket using your Divimode Account – Support section. We are always happy and available to resolve their issues.
See here: https://share.zight.com/geuBOwAE

Similarly, we are also available to assist our premium users via Facebook Group.

You can utilize the same and reach us.

I will be looking forward to your email to resolve your issue. Thank you.

Hi @snaaran,

Sure, I will be happy to assist you in displaying your events based on the date they occur.

You can navigate to the “Settings” tab, browse to the “Publication Date” section and check the option “Make publication date the same as the event date” and “Save Changes.”
Here: https://share.zight.com/7Kun6W2p

You will be able to display your events based on the date they occur.

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Hi @kaion,

I am glad to hear that, and I appreciate you taking the time to leave a positive review.

If you require any further assistance or suggestions, please do not hesitate to contact us. Thank you.

Hi @earthministry,

Sure, I will be happy to assist you in displaying your past events.

You can navigate to the “Display” tab and browse the “Event List Options” section. And check the “Show past events in the events list” section.

To enable the downloading of the event to the calendar you can browse further to the “Download to Calendar” section and check the “Add download button to the event” & “Add download button to event list” as per your requirement.

I have demonstrated the same in the video below.
See here: https://share.zight.com/geuBd51Y

The following were my results of demo events.
See here: https://share.zight.com/jku8m98J

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

• This reply was modified 9 months, 1 week ago by Rohit Bhardwaj.
• This reply was modified 9 months, 1 week ago by Rohit Bhardwaj.

Hi @inextable,

Sure, I will investigate further and assist you in resolving your issue.

I checked and confirmed your site on a smartphone and found no issue with the form within the popup.
See here: https://share.zight.com/geuBdLxg

When I investigated further, I found Divi Cache active on your site.
See here: https://share.zight.com/YEuJBnx4

You can clear your “Static CSS File Generation.”
See here: https://share.zight.com/X6uX8pB0

Reference here (Advanced – Static CSS File Generation): https://www.elegantthemes.com/documentation/divi/theme-options/

Although I cannot assure you that the site’s Divi Cache is solely responsible for the issue, in certain situations, browser cache and server cache also cause similar issues with differences in results as compared to the published version. Navigating to a private/incognito window will assist you in confirming the same.
See here: https://www.elegantthemes.com/blog/wordpress/clear-wordpress-cache

I hope this information helps. Please do not hesitate to ask any further questions.

• This reply was modified 9 months, 1 week ago by Rohit Bhardwaj.

Hi @inextable,

Thank you for updating us. Sure, I will investigate further and assist you with the same.

I checked and confirmed and found no issue with the popup in Firefox.
See here: https://share.zight.com/E0uJoj1O

In certain situations, the dynamic elements work as expected; however, “Popups for Divi” has very limited support for the dynamic elements, so you may encounter issues with dynamic elements that heavily rely on JS. This also applies to your applied inline CSS, as the plugin has limited Gravity Forms support.

For better performance with Gravity Forms, which needs dynamic elements like Ajax, consider upgrading to Divi Areas Pro.

As Divi Areas Pro comes with a 14-Day Money-Back Guarantee, you can test your form, confirm the difference, and accordingly go ahead.
See here: https://divimode.com/divi-areas-pro/

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Hi @sim74,

Glad to hear back, will be happy to provide further updates.

Dynamic elements including iframe are not fully supported within the “Popups for Divi” popups, which means they may work in some cases but since not fully supported may end up with an issue for another case.

Whereas Divi Areas Pro completely supports dynamic elements including iframe.

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Hi @inextable,

Sure, I will be happy to assist you with the same.

Could you please help me with further details on your applied conditional logic?

I will be looking forward to your response. Thank you.

Hi?@brunodc4,

I am glad to hear that, and I appreciate you taking the time to leave a positive review.

If you require any further assistance or suggestions, please do not hesitate to contact us. Thank you.

Hi @sim74,

Sure, I will be happy to assist you in resolving your issue with the popup not working as expected after closing it once.

I checked and confirmed your issue.
See here: https://share.zight.com/Jru5ng7n

When I investigated further, I found that your popup loads an iframe.
See here: https://share.zight.com/5zuv9wDP

For your information, Popups for Divi, being a lite version, has limited support for dynamic content within the popup.

You can switch to Divi Areas Pro. It allows you to create global popups and comes with multiple features, area behavior, area conditions, and integrations. And further supports most of the dynamic elements/contents within the popup.
See here: https://divimode.com/divi-areas-pro/

I hope this information helps. Please do not hesitate to ask any further questions. Thank you.

Hi?@mizi91,

I am glad to hear that, and I appreciate you taking the time to leave a positive review.

If you require any further assistance or suggestions, please do not hesitate to contact us. Thank you.

Hi?@hectornucamendi,

I am glad to hear that, and I appreciate you taking the time to leave a positive review.

If you require any further assistance or suggestions, please do not hesitate to contact us. Thank you.