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Hey @meetmohsinkhan,

I just visited your site and pinned a few images without any issues. Such errors are usually caused by the hosting provider and in most cases the provider resolves it quickly. Guess that was the case here. Please confirm that the issues are in fact solved.

Hey @leslieannetd,

please change the Image Selector setting to:

.jpibfi_container img, .post-format img

and let me know if it helped ??

Hey @shershegoes,

if you’ve deactivated the plugin, but are still interested in fixing the issue, please activate the plugin and let me know.

Hey @iturtle,

with the current setup of the linked slider the Pro version of the plugin with the selector value of:

.tp-bgimg

should do the trick (make sure the “Show” option is set to hover). The free version won’t, as it doesn’t handle elements other than img.

Hi @pkbrett,

“Scroll selector” is pretty much a setting that’s used when a website has a container that’s being scrolled while going down instead of the the whole window. Setting used extremely rarely.

When it comes to the fade in, right now there’s no possibility to do that. Generally speaking, there are some issues with showing the Pin button on mobile (scroll event works differently on various browsers/devices), so we’re going the safe way and show the button when the image starts showing in the viewport and hide it once the entire image is out of the viewport.

Changing things up (i.e. making the experience better) is something that I will be working on in the future, but I cannot give you any deadlines right now.

Hi @bhagens1,

without a URL I cannot help you.

Hi @mzhao01,

it’s a matter of how certain devices/browsers deal with certain events. Generally speaking, the free version doesn’t work consistently on mobile devices (i.e. on some it does, on others doesn’t). If you’re interested in showing the button to all mobile viewers, I’d suggest buying the Pro version that’s meant for that.

Hey @jaweb1,

it depends on the lightbox plugin.

You can customize buttons size using plugin’s settings, color only via css.

Hi @ezwebs,

if you’re still interested in solving this issue, please activate the plugin and let me know.

Hey @jcmcb,

your custom image URL for the Pin it button is messed up. To fix the issue, you can either use one of the available icons or fix the url of your custom image.

Hey @maxipye,

if you’re still interested in solving the issue, please activate the plugin and describe what’s the issue exactly.

Hey @iturtle,

if you can share a link with one of those galleries on your site, I should be able to let you know if it will be possible to add the plugin. Generally speaking, the plugin doesn’t work well with most slider plugin, so please don’t get your hope up.

Hi @webmasterfsd,

if you’re a premium user, please contact me directly via the means for pro users.

When it comes to the issue, I’m aware of it, but I’m yet to find a solution that I’d feel good about adding to the plugin. For now, this issue remains unsolved.

Hi @twofindaway,

from what I can see, you’ve already fixed the issue. Usually such issues are caused by the theme’s CSS and need an additional CSS clause or two to fix it.

Hi @jefaismesvalises,

in your VC galleries, you have invisible elements that cover images. Just right click on any image: typically one would be able to download it, but in your VC galleries one can’t because of those invisible elements (that are added in most cases to prevent downloading images). Two options to deal with the issue:
1. (if possible) Find a setting that adds those invisible elements and disable it
2. Buy the Pro version of the plugin an use “Show always” setting

Either option should fix this issue.