msAniElle

Never mind! I found an additional solution

/* To hide the additional information tab */
li.additional_information_tab {
display: none !important;
}

• This reply was modified 1 year, 1 month ago by msAniElle.

That is perfect! Thanks so much ??

Oh! I couldn’t figure out where that page was, but now I found it and have set it for 9. As long as they cannot edit/delete my user account, that is perfect.

Thanks so much for the response!
I’m not sure where “level 9” comes in, but I created a similar Admin role (Admin2) and have set some basic pieces in. I just want to protect myself so that should a client try to lock me out of the system without invoice payment, I still have access.

I’m trying to upload a picture to show my settings, but I can’t seem to upload, just link.

Thanks so much! This will certainly be helpful for my client. And I don’t have the skill or trust in myself to dig through the code. lol!

Thanks! I took a look, and this is not what I am looking for. I just need the timezone to appear in its Alpha form (GST) instead of the numerical +4. I tried to change the timezone to random places (Tokyo, Berlin, Toronto etc.) and there was no issue with the Alpha form showing. It’s literally anything in the Gulf Time Zone that will show as a number.

Thanks! I’ll look into it to see if it works!

I purchased the Captcha plugin but am having issues with the base model. I will start a new support ticket.

I saw this today and was really worried that I had missed it for a few days. I’m glad, at least, that it seems to be a very recent issue.

@dustingrice what did you comment out in your code to get it to load?

Hi Nick,

Thanks so much for the quick response.

They should see the success message (with no form/submit button) and be redirected as soon as the page loads, is that not occurring?
That is correct. I have the “Return/Thanks” section set to go to https://vitalityair.com/thank-you/ . Upon clicking submit, no page is linked.

The site in question is https://vitalityair.com/retailerwholesaler-application/

Sounds like your users are click happy. Does the form take a long time to submit (e.g. is your server slow to respond?)
No, the server submits quite quickly from my tests. There is no indication of form success, and the page blinks for a second, and then returns with all the originally submitted information. From my tests I can easily understand why they click multiple times.

Cheers,
-a

Hi Nick,

I’m sorry to open this up again, and if you need me to open a new thread, I certainly can! I am having the same issue. When you click submit, the page reloads. The person inputting the information does not know that it is sent, and keeps pressing submit. My client receives upwards of 10 emails before the submitter realize that it has been sent.

I have tried every combination of the above buttons as I can think of. I have checked and unchecked the Use WP CF7 CSS and tested multiple times, with no success. I also tested the url of the “success” redirect page, and it is indeed correct.

I would be happy to submit a screen shot of the back end, if that helps. However, is there a way of submitting it privately?

Thanks so much in advance.

Cheers,
-a

It worked! You are my hero ??

Thanks so much for your help, Spencer!

Cheers,
-a

Thanks!
I have disabled the right click prevention. Let me know if that doesn’t work!

Cheers,
-a

Thanks so much!
The information has just been emailed.

Cheers,
-a

Thanks very much!
That worked perfectly. In the future I will use the priority email support.

Cheers,
-anika