Tayyab Chaudhary

Hi Shameem (woo-hc),

Thanks for quick response and detailed explanation.

Hi,

Another client had the same issue with the American Express card, and no error messages appeared in the logs. However, the client has shared some details about the payment request response from the Network tab in the Chrome browser.

Here is the client’s response:

I just contacted the AMEX support and asked about my card activity. The support assured me that

• my card has no problem
• the limit is not reached by far
• there was NO request from Stripe on my AMEX account at all – so in detail, he could NOT see ANY activity from Stripe regarding my AMEX account since 1st of March

I then checked again the billing process according to your mail and switched before to the development mode of the browser. Here you can see the error response when using my AMEX card:

The response to the payment_methods request is:

{
  "error": {
    "code": "card_declined",

    "decline_code": "card_not_supported",

    "doc_url": https://stripe.com/docs/error-codes/card-declined,

    "message": "Your card is not supported.",

    "param": "number",

    "request_log_url": https://dashboard.stripe.com/logs/...,
    "type": "card_error"
  }
}

Looking forward to your response.

Thanks

Ok. Will be back with the details from client.

Hi,
Appreciate your quick response.

From what I gather, the message “Your card was declined.” appears on the Checkout page of the site at?https://smartwindows.app/, correct?

Yes, you got my point. The logs are already enabled. We can see all logs from other Stripe transactions, but this error does even not appear in the logs. My client just shared the screenshot of the checkout page with this error.

Thanks

Yes, the issue has been resolved by changing the line# 25. Can you please add this fix in next release?

Sure, waiting for you response with solution.

Thanks

Hi Support!,

I am also facing the same issue. I have sent the report by email and @wfsupport I have also followed your instructions.

@karzin Sorry, It was not related to this plugin.

Thanks for your response.

@mormocea Thanks for the help.

Hi @devnihil

Thanks for explaining. Maybe it’s happening due to some plugin conflict.

Hello @maybellyne

Yes, I have verified it from another browser.

@maybellyne
Thanks for the quick response.

Yes, I can see it’s working at your end and I have also verified on my side on Private Window (Incognito). Actually, when I open the page after login then it shows URL instead of Title.

@prsciencepsu
Did you find any solution to this issue?

Hi @maykato

Thanks for your quick response.

Yes, I have resolved this issue by switching themes. The issue was, the error message element was set to display: none; in CSS.

Thanks again ??