I’ve also had a horrible time with JustHost. Trying to transfer to APlus.nte (Aplus.net is very good). First, got billed without payment confirmation (scraped credit card info while using “go back”). Then the full refund isn’t – get $20 billed for the domain. Now must wait the full 60 days – they use the full period ICAN allowed time, before they’ll transfer. And you can reach billing only via email.
