m.tiggelaar

Hello,

New update is out.
Please make sure you replace the ticket page text with the new shortcode:
[addosticket]

It seems the update didn’t update this.

Please let me know if you still got the mysql db issue.

regards,
Marco

Hello,

Sorry for my long silence.
we are very close to releasing version 1.1

99% of all warnings and errors in debug mode have been fixed. (i’m assuming also yours).

we also added additional email features as native OSTicket functionality (reading mail addresses from group members).

best of all: shortcode will be implemented with the 1.1 update resolving theme issues (and issues of not being able to update more frequent). (currently having it working in our dev environment).

I expect to release 1.1 shortly.
Again: sorry for the delay, we are really trying to make this plugin work and removing all the bugs (mostly reported by you, thank you for that).

odd,
and you can’t view any ticket ? or does it still show tickets even tho you got that error?

hmm, and what osTicket version do you have?

when do you get this?
as i can confirm there’s no sql error in ticket list, ticket view

reply and new ticket still got some sql related errors we are resolving

Well, it’s the only thing the plugin has with .disabled.
i personally don’t use civiCRM so i don’t know what classes it uses
or what conflicts it.

i’m hoping you can give me some more information on whats actually conflicting (as i’m personally working on the shortcodes and another big bug at this time).

Hello,

Seems it’s a old left over (atleast i can’t see it being used anywhere).

go to css/admin-style.css
at the bottom remove:

.enabled {
	width:25px;
}
.disabled {
	width:25px;
}

Regards,
Marco

Hello,

There’s indeed some theme compatability issues (mainly due to shortcodes not yet being impletemented).

What you can do is:

Templates/header.php

<?php
/**
 * This is the header template that displays in all pages.
 *
 * Please note: this is the WordPress constructed page layout for theme
 * (Twenty_Fourteen) and you maybe using a different theme.
 *
 * You can look in your theme's main folder for the (page.php) file
 * and copy over the following below with it's header's div's
 *
 * key4ce-osticket-bridge uses (Twenty_Fourteen) theme for all testing..
 *
 * @package WordPress
 * @subpackage Twenty_Fourteen
 * @since Twenty Fourteen 1.0
 */

get_header(); 

?>

and in:
templates/footer.php:

<?php
/**
 * This is the footer template that displays in all pages.
 *
 * Please note: this is the WordPress constructed page layout for theme
 * (Twenty_Fourteen) and you maybe using a different theme.
 *
 * You can look in your theme's main folder for the (page.php) file
 * and copy over the following below with it's footers's div's
 *
 * key4ce-osticket-bridge uses (Twenty_Fourteen) theme for all testing..
 *
 * @package WordPress
 * @subpackage Twenty_Fourteen
 * @since Twenty Fourteen 1.0
 */

 get_footer();
?>

Once thats done i still see an issue with the sidepar over flowing
You can either set zindex for the div’s OR apply some margins to the ost-container:

in the plugin file:
css/style.css

search for:
#ost_container

change
margin: 20px 20px 20px 20px;
into:
margin: 20px 20px 20px 240px;

Think that should help a little.

Regards,
Marco

Hello,

It is most likely an issue with the theme.
Untill we implemented shortcodes this will cause issues for most.

I would recommend checking header.php and footer.php and make sure it matches.

If you have spyropress or anything similar you sometimes need to add the page to the theme files.

Does the admin side load the tickets fine and can see some existing tickets? (then we know the configuration part is correct)

Regards,
Marco

Actually if you currently re-download/install v1.0 most of the issues reported are fixed.

We didn’t push out v1.1 just yet as we still want to fix some remaining warnings in wsp debugging mode (i’m hoping this can be done end this weekend).

Once all those scripting issues are done with we will make v1.1 and let everyone get the “update notice”

untill then we fixed alot but still keeping it on v1.0 (so no update notice).

Main reason is due to the theming issues (header + footer.php) which people will need to re-do untill we fixed the Shortcodes. (so we are keeping update notices to a absolute minimum).

Thank you ??

I will do my best to resolve the bugs you reported.
It’s a initial release so i expected nothing less then some issues.
The feedback will allow me to fix them and hopefuly suite everyones need in the very short future.

The url of the wordpress plugin is:
https://www.ads-software.com/plugins/key4ce-osticket-bridge/

on Monday i will try to get most reported bugs resolved.

Besides the shortcode requirement, mysql errors displayed when php display errors is on, and smtp settings not properly implemented: anything else been bothering you guys?

(most of them should be not too difficult to resolve, hoping to have current reports fixed within the week.. shortcodes might take longer tho).

Regards,
Marco

hmm alright
same as mine.

I will check it out.
Also wordpress approved the plugin so we will soon be able to handle this on our own wordpress forum ??

No, SMTP is optional
It was a feature only later added, guessing it doesnt install the records properly so will have to check it out

by default it uses phpmailer (on linux systems) without auth.
some people will want smtp auth enabled which is why we have those fields available.

Have to check your error tho.
what mysql and php version do you use?

Glad you got it working!

I will do my best to implement Shortcodes in the next version so this issue will no longer occur.