m.tiggelaar

Hey,

i tried to register at your site but noticed your mail never gets through.
i wanted to send this personally but seems there’s no PM function on this forum.

the reason our filter refuses your mail is:

Incoming MTA stage:	2014-05-31 19:50:25 H=main.jmdezigns.com (yourdomain) [199.230.54.122] F=<interpol@yourdomain> rejected RCPT <m.tiggelaar@mydomain>: Sender verify failed

Alright,

Can you check as the file instructs:
You can look in your theme’s main folder for the (page.php) file
* and copy over the following below with it’s header’s div’s

i’m guessing your headers in the theme your using is different.
it has to be equal or near to equal in the header.php (and match footer.php too to close the div’s).

It’s odd that this is bothering your theme while original plugin doesn’t (as restoring the header.php should restore what i changed theme wise).

it’s another reason why i should give shortcode the priority on next release (and avoid all this theme issues all together).

below the ?>

entire file looks like:

<?php
/**
 * This is the header template that displays in all pages.
 *
 * Please note: this is the WordPress constructed page layout for theme
 * (Twenty_Fourteen) and you maybe using a different theme.
 *
 * You can look in your theme's main folder for the (page.php) file
 * and copy over the following below with it's header's div's
 *
 * key4ce-osticket-bridge uses (Twenty_Fourteen) theme for all testing..
 *
 * @package WordPress
 * @subpackage Twenty_Fourteen
 * @since Twenty Fourteen 1.0
 */

get_header(); 

?>
<!-- ** You can edit below this line - Edit the (footer.php) also! ** -->

<style>
section.page-top h2{
    border-bottom: 5px solid #CCCCCC;
    color: #FFFFFF;
    display: inline-block;
    font-weight: 200;
    line-height: 46px;
    margin: 0 0 -25px;
    min-height: 37px;
    padding: 0 0 17px;
    position: relative;
    font-size: 2.6em;
    border-bottom-color: #0088CC;

}
</style>
<!--Setting for Twenty Fourteen Theme - Edit/Replace/Delete -->
<div id="main-content" class="main-content">
<?php if ( is_front_page() && twentyfourteen_has_featured_posts() ) { get_template_part( 'featured-content' ); } ?>
<div id="primary" class="content-area">
<div id="content" class="site-content" role="main">
<section class="page-top">
	<div class="container">
		<div class="row">
			<div class="col-md-12">
				<ul class="breadcrumb">
                <?php
                    if(function_exists('bcn_display')) {
                        bcn_display_list();
                    }
                ?>
                </ul>
			</div>
		</div>
		<div class="row">
			<div class="col-md-12">
				<h2><?php the_title(); ?></h2>
			</div>
		</div>
	</div>
</section>
<!--End of Twenty Fourteen setting-->

<!-- ** You can edit above this line ** -->

Tho i would be surprised if this impacts the sidebar

the sidebar configured in page settings? if so you might wanna check out the ticket page (in pages) –> select your settings and press update

If that doesn’t work, mind giving me link/access to i can check whats going on? (it’s a initial release so it’s far from perfect as expected.. i need the feedback to improve :-))

Alright,

In Templates –> header.php

put this:

<!-- ** You can edit below this line - Edit the (footer.php) also! ** -->

<style>
section.page-top h2{
    border-bottom: 5px solid #CCCCCC;
    color: #FFFFFF;
    display: inline-block;
    font-weight: 200;
    line-height: 46px;
    margin: 0 0 -25px;
    min-height: 37px;
    padding: 0 0 17px;
    position: relative;
    font-size: 2.6em;
    border-bottom-color: #0088CC;

}
</style>
<!--Setting for Twenty Fourteen Theme - Edit/Replace/Delete -->
<div id="main-content" class="main-content">
<?php if ( is_front_page() && twentyfourteen_has_featured_posts() ) { get_template_part( 'featured-content' ); } ?>
<div id="primary" class="content-area">
<div id="content" class="site-content" role="main">
<section class="page-top">
	<div class="container">
		<div class="row">
			<div class="col-md-12">
				<ul class="breadcrumb">
                <?php
                    if(function_exists('bcn_display')) {
                        bcn_display_list();
                    }
                ?>
                </ul>
			</div>
		</div>
		<div class="row">
			<div class="col-md-12">
				<h2><?php the_title(); ?></h2>
			</div>
		</div>
	</div>
</section>
<!--End of Twenty Fourteen setting-->

<!-- ** You can edit above this line ** -->

i think i removed that bit to be compatible with the themes we are running (another reason why next step should be shortcodes.. it will bypass this mess)

Regards,
Marco

Hmm,

Are you using any specific theme?
this part is quite poorly made by the original plugin which i didn’t really correct yet. (aiming for shortcodes in the near future).

Did the existing plugin (the one that this forum belongs to) work for you theme wise?

Ah,

Do you have php display errors on ?
normally it shouldn’t display those errors unless your display error is on ??

It’s because of the menu’s trying to pull into but can’t fetch it from mysql untill you configured.

Will see if i can make that a bit more finetuned in the next version ??

Ok guys,

Finally have most bug free.
If anyone is using 1.8 please give me some feedback if it isn’t fully working.

During the end i have only tested it with 1.9.

url:
https://key4ce.com/projects/osticket-bridge-wordpress/

I have requested WordPress for a plugin page of it’s own, i’m not sure how long it will take before it gets approved.
In the mean time you can use the page listed above and click Download Plugin.

Any feedback is welcome (good and bad!)

Well, as mentioned in my previous posts:
i’m hoping to release it this weekend (only got a few bugs left to work out.. and make documentation)

My plugin will not sync users with OSticket (as accounts is a new feature introduced about 1 week ago i do not have time to implement this fully)

That being said it shouldn’t be needed as you take away the need of OSticket pages by replacing them with the WordPress pages (after login).

Oh yeah..
before i forget –> for the ones currently using this (older) plugin..

please be aware that a logged in user can view any ticket of anyone in the view ticket url just by changing the ticket ID.

to fix that hit: Templates –> view_ticket.php

at the top add:

<?php get_currentuserinfo();
if ($ticketinfo->address==$current_user->user_email) {
?>

then at the very bottom place:

<?php } else { ?>
    <div style="width: 100%; margin: 20px; font-size: 20px;" align="center">No such ticket available. </div> <?php } ?>

(and yes making this thing multi language would be on the todo list for a future version :P)

Well mine is about to release yeah.

Hoping i can still make the initial release this weekend.
Currently one bug left to fix for initial release: Customer search field isn’t working 100%

(also solved the email name and address depending on department settings @ OSTicket –> this is now 100% dynamic)

hmm, shortcode implementation i was thinking about my self too.
tho i have not yet implemented it. (it’s on my todo list)

I currently did update it to work with 1.9 (just got customer end left).
One thing i did do is remove 1.7 support (as i got no time in testing it and it’s now 2 versions behind).

Responsive grid for tables is actually quite simple (not yet implemented tho).

Proper email address and from name is now implemented but couldn’t make it dynamic (WP ignores whatever i make dynamic with the filter setting)
so make shift temporary solution is by entering them manual in the Settings page.

At the moment i am just finishing up on the initial release it’s far from perfect but it should be a nice start ??

>.<

Think something went wrong with the link lol

https://key4ce.eu/screens/tickets.png

Sorry for that (not used to this type of forum)

Ah,

Well in my version you can reply from admin but not yet create on behalf of customers (that is in my dev plans).

Here’s a screenshot on how my Ticket list looks like:

I will try to finish up on the initial “fork” then, currently there’s still some things configured static which i hope to resolve in a more dynamic way (where most things depend on OSTicket settings rather then something you have to configure in WP).

hmm, with 1.8.x i don’t remember that problem.

We did encounter alot of other issues where the original plugin seems to use some weird codes half the time. (which means it’s best to fix).

We are still busy with the email part, seems this part from the Admin side has to be hardcoded while the client side can be dynamic it’s a bit odd and we haven’t figured out why it behaves so weird sending emails from Admin.

As far as the interest: none so far, but we keep on working on it because the primary reason we are working on it is our own company ??

I guess if the original dev doesn’t reply a Fork will be made yes.
Seems a bit of a waste to just keep this to our selfs.