mtreherne

That’s pretty much the idea, but a couple of things to clarify. If your product tags were as you say: topic, core-offer, productA

Then, if you have selected the order tracking option, the tags created on AC would initially be: topic, core-offer, productA (pending)

As the order status changes the final tag is removed and replaced by a tag with the new status. So, when payment is made the ‘productA (pending)’ tag would be removed and a ‘productA (processing)’ tag added. When you complete the order the ‘productA (processing)’ tag would be removed and a ‘productA’ tag would be added with no suffix.

That is the typical pattern for an order, and then you can have the exceptions i.e. suffix can be (failed), (on-hold) or (cancelled).

Yes you can, as in the example you gave. Note that if you are using the option to track order status, the status will only be added to the last tag listed.

Great that is working now.

On the address front, it is not quite trivial, but certainly something I would like to do. The reason it is not just a couple of lines of code is that ActiveCampaign does not have a standard customer address field. It would be a custom field. So not only do I need to allow clients to map billing and shipping address to their custom fields, but I also need to give them the option of doing it as a single field (i.e. they have a custom field for the whole address) or multiple custom fields (because they have a field each for address line 1, line 2, city, state, postcode, country).

I am watching the ActiveCampaign CRM system closely since it is new and evolving. For instance a few years ago the phone number was not a standard field and there were no tags. So they could (and probably should) have a standard address field which would make life easier. So certainly an enhancement for the future one way or another.

The next version of the plugin which is due any day, allows some basic tracking of order status through tags to trigger automations. Which I know a couple of people are interested in. So look out for that one.

Thanks. I will mark this topic as resolved.

Sorry for taking a few days to get back to you, I did not get the email notification that a support request had been raised.

Please can you make sure you have enabled logging in the settings (under WooCommerce > Settings > Integration > WC-AC Hook Settings). If it is set already then please can you let me know the message in the wc-ac-hook log (under WooCommerce > System Status > Logs).

If you need to switch on the debug logging then you will need to wait for you next shop order before you see an entry in the log.

Thanks you for your patience.