MultiSafepay

Hello @jicao

Once again, we would like to say thank you for notice this issue and contacting us with your report.

Yesterday we released a new version of the plugin (v 6.5.0) and now Query Monitor should work as expected.

Please, feel free to re-open this ticket, or create a new one, if you have any comment or feedback. In the meantime I am closing this one confident the issue is resolved.

Hello @jicao

Our apologies, because this ticket was outside our radar for a long time.
Thank you for your report, we will look into this and get back to you with more information.

Hi?@aristotle25

We are closing this ticket due to inactivity.
Feel free to create a new one if you have any feedback for us.

Hi @aristotle25

Is not the first time we heard about something like this. Let me give you some insights, so you can check this on your end.

• You just mentioned you are using Elementor; and most probably, using Elementor to customize the “Thank You” page from WooCommerce?
• We are going to redirect the user to the thank you page, provided by WooCommerce, following WooCommerce development guidelines for a Payment gateway plugin. For that purpose we are using the “get_checkout_order_received_url” here: https://github.com/MultiSafepay/woocommerce/blob/6.3.1/src/Services/OrderService.php#L125
• Consider the “get_checkout_order_received_url” is a WooCommerce method: https://woocommerce.github.io/code-reference/classes/WC-Order.html#method_get_checkout_order_received_url
• What we saw in the past, is that Elementor does not return the “customized thank you page”, in that property.
• If we are not wrong, about you using a custom thank you page created by Elementor, then you (or your developers) should be capable of solving this issue on your end, following one of the two options:
  
  ====

1. By contacting Elementor and informing them about this issue or bug.
2. Using the filter “woocommerce_get_checkout_order_received_url”, which WooCommerce provides via the following method considering this documentation, to some how fix the URL being returned. For that purpose consider these two URLs as references: 2.1. https://woocommerce.github.io/code-reference/files/woocommerce-includes-class-wc-order.html#source-view.1777 2.2. https://developer.www.ads-software.com/reference/functions/add_filter/
   
   
   ====
   
   Feel free to get back to us with more information if we are wrong about this probable cause; or to confirm this is actually what is happening in your application.

• This reply was modified 8 months, 2 weeks ago by MultiSafepay.

Hi @jensvdp.

Our sincere apologies, because this ticket was outside our radar for a long time.

On the other hand, it seems your question is not something directly related to the plugin.

Please, write us an email to [email protected].

One of our account managers will help you and provide advice on the requirements and countries available for BNPL payment methods.

Hello @landreiziger

We didn’t receive any reply from you after our latest comment.

I`m closing this ticket due to inactivity, however, please reopen it if needed.

Thanks.

Hello @landreiziger.

We have received a similar report from another customer, and it turned out to be due to an ‘API key’ issue.?

Could you try:

– Upgrade the plugin to the latest version.
– Browse to “WooCommerce > MultiSafepay Settings > Account”
– Make sure the API Key is set, and click on the ‘Save Changes’ button.
– Browse to the Payment Methods list in “WooCommerce > MultiSafepay Settings > Payment methods”, and confirm payment methods enabled in your MultiSafepay account, are listed there and the desired payment methods are enabled.
– Browse to the checkout in the front store, and check if the payment methods are there and working properly.


If this is still not working, could you contact us through our support service:?[email protected] ?

Thanks.

Hello @landreiziger.

Could you contact us through our support service to check this together with you: [email protected]

Hello @biancaakanaonda

We didn’t receive any reply from you after our latest comment.

I`m closing this ticket due to inactivity, however, please reopen it if needed.

Thanks.

Hi @biancaakanaonda

Our apologies for a long time without providing an answer to your question. It`s just it was out of our radar.

Not sure to fully understand your question. Our plugin provides many payment options, and between them, there is one called “Card payment”; for which the logo matches debit and credit card payments icons.

Please, let me know if this is enough to meet your requirements.

Hello @ashokkumawatasm.

Our apologies for the delay to reply your question. Somehow it was off the radar.

You can find the details about the installation, setup of this plugin in our documentation page.

https://docs.multisafepay.com/docs/woocommerce

Hello @jaapjvh

Once again, thanks for reach us, and report this issue.

We just released 4.11.0 version, which should fix this problem.

If you upgrade and continue experiencing any issue related please, just reopen this ticket.

Thanks.

Hello @jaapjvh.

Thank for reach us and report this issue.

We will take care and get back to you informing a new release including this fix.

Hello @jaapjvh

Thanks for report this issue.

Today we release plugin version 4.9.0 which should fix this issue. You can upgrade directly from WordPress repository through the WordPress admin of your website.

For now; I am going to mark this ticket as resolved, but please, if you experience any other problem, let us know and we will check as soon as possible.

Hello @davelo

We didn`t receive any reply from you after our latest comment.

For now, we are going to close this ticket due to inactivity. If you have any other comment or feedback you can reopen it or open a new one.

Thanks.