musicalzentrale

Hi Matthew,

thank you for the suggestions! I forwarded them to our web admin and while he doesn’t have WP-CLI?access, updating the roles in the database did the trick and WPStatistics is showing up again where it should be!

Thank you so much for your help! (I’m not marking the topic as resolved as other people seem to be using the thread for different issues and I don’t want to shut this down for them, but as for our issue, it seems to be solved.)

Not quite the same issue then. For us, it’s not blank – it’s simply not there at all, and we can’t access settings. Your issue sounds really bad too, but from the technical perspective, it seems like a different kind of bug than what we’re dealing with (and therefore probably has a different solution, I imagine).

Hi Matthew,

Thank you for the prompt response!

Unfortunately, debugging doesn’t give us any WP Statistics related errors.

We fiddled around with it some more and found out it seems to be a problem tied to user permissions. Not even admin accounts (who technically should have permissions for everything) are able to access WP Statistics. When I try to open the plugin’s settings page at https://musicalzentrale.de/wp-admin/admin.php?page=wps_settings_page, it gives me an “You do not have sufficient permissions to access this page.” error message.

Is that helpful? Any ideas what’s going on there?

Kind regards,
Claudia

Thanks you for the quick response! I’ll let our developer know.