Nadjaji

This is the answer of PlanetHoster regarding the security:

Often it’s a false positive because what you are doing looks like a hacking attempt, like an SQL injection, for example.

We could check the logs in detail if you could provide us with your IP.

If it doesn’t impact the day-to-day operation and it’s only when you’re doing modification from the back office, you could turn if off when you are doing manipulation and back on when you are done.

Please note that on our newer N0C hosting, the N0C panel has the option to toggle on or off most of the rules on its application firewall.

Here is the instruction how to get your IP address:

You can visit the following website in order to know your IP website: https://www.ns-lookup.io/

This is the answer from PlanetHoster:

Hello, It is possible, you could try to turn off ModSecurity, and see if the site work without it. You would need to go on your cPanel and then ModSecurity, under the security section.

Switching off ModSecurity for the domain name on C-Panel resolved the problem. Just wondering what the implications are for my domain having this option switched off. Anyway, everything is back to normal.

Vielen dank Thomas ??

Yes, I forgot to mention that I already contacted them: here is their answer.

Hello,

Thank you for contacting PlanetHoster.

We do not modify server parameters that could affect websites.

I recommend looking at updating WordPress and its extensions/themes if possible, you would need to change the PHP version on cPanel to one that supports newer versions of WordPress.

So following that answer, I updated the PHP to the latest version. Again, that did not resolve my issue.

I will contact them again and see if they have other suggestions. Thanks a lot for your input and other suggestions are very welcome ??

I see the error in the back end, when I try to save the menu.For example, when I add a menu item or even when I shift a submenu item one place up. when I save the settings, the error appears.

I also reinstalled the last version of wordpress v6.7.1

• This reply was modified 3 months, 1 week ago by Nadjaji.