namig555

Hello Beatrice

Thank you so much for your answer !

I installed the plugin of “Health Check & Troubleshooting”, but I could not reach the ‘troubleshoot mode’. I would like to join here a screen shot for more clarity, but I don’t see where…

I can only work from my ‘profile zone’ (since I cannot access my admin area), so I don’t know how to access the Troubleshooting mode you mentioned.

When I click on the plugin “Health Check & Troubleshooting”, I only receive 3 options:
Description
Changelog
FAQs
and no troubleshoot mode…

Can you please tell me how to access it?
Thank you very much!

@sterndata Thank you very much for your kind answer and directing me to that forum,
Blessings!

Hello and thank you both for your replies !

@sterndata – The plugin that was install to my login is: ‘Colorlib Login Customizer’.
What shall I do with it?

@vipuljnext – Thank you for your answer, but I don’t understand what it means…

I had a web designer that created the website for me, and he did all the work and installed the plugins. Now he is not available anymore and I need to find a way to solve this issue.