nanetteg

Hi Tarek,

Thank you for getting back to me. Per your instructions, I created a ticket on your support website regarding the two issues.

Thank you!

Nanette

Hi Mircea,

Thank you for this! I first tried limiting the execution and that didn’t work, so I added the check and didn’t get the error. However, it’s not executing the snippet like before. I’m still getting the original message of: “No downloads available yet.”

I will keep digging….

Thanks!!

Hi! So, the FB to WC plugin is active and is the main source of data to Facebook. However, due to the issues with the size attribute info not syncing with the products from the plugin, I had to set up the CTX Feed with that information to supplement the plugin data.

With that being said, FB doesn’t allow a “supplemental” feed to the plugin, so it’s designated the CTX Feed file as a second/additional feed (not a supplemental). Because of that, I cannot set up the CTX Feed with JUST the fields I need to supplement…I have to include all of the required fields of a feed, which causes overlap to everything in the FB to WC feed.

Because the CTX Feed file sends all of the correct information, it would make sense to let this be the source of product data, but I don’t want a siloed approach…I want everything in one place. The FB to WC plugin has additional features that make it more attractive as the designated source…plus, it includes the FB data and fields within the product setup.

So to answer your questions, the FB to WC plugin is the main, activated data source. But until this issue is resolved, I HAVE to have the CTX Feed in place to correct the issue within FB. Make sense? ??

Is there someone who can look at the data feed from the CTX file and compare it to the plugin file?

I’ve tried every imaginable way to fix this. Nothing works. I’ve tried EVERYTHING. If you think about it, the data feed from the plugin is causing the issue because when I run the CTX Feed immediately following the product sync with the plugin, the CTX Feed corrects the data. It has to do with the plugin code for variations. There has to be a simple fix…if you know how to write code….I don’t.

I’m not sure if this would work, but what if the sku was removed from the parent, so it’s just left with the product ID? So I tried…..

I removed the parent SKU, but the Group ID then shows up as “wc_post_id_85″…instead of just being Group ID: 85. Any change, regardless if it’s just a punctuation change….ANY update in WC updates the FB information with the Parent SKU_ID…and that throws everything off again.

• This reply was modified 12 months ago by nanetteg.

All of these steps have been taken and the problem still exists. Here is a screenshot of the most current update:

The top product was just updated in WooCommerce. As the product sync was updated with FB, the variation size attributes are missing. One other difference I just noticed, the Group ID was replaced with the parent SKU_ID and the variants lost the size data. The second product in the screenshot has not been updated in WooCommerce, so the the variants are still showing. But, if you notice, the parent/group ID is just that….a GROUP ID.

Currently, the only way to correct this is to update FB with the CTX Feed. I cannot do this every time ANY change is made to a variable product in WooCommerce.

I honestly think I need to send screenshots of the plugin code…that is where the information is not feeding correctly. If you think that would be helpful, please let me know exactly what to send.

So above is the Product Sync screenshot. As for the other screenshots requested, I’ve attached, but your examples look different than what I see on my end.

Below are screenshots are of a variable product where size is the variable and is not syncing. The first is the info under the FB tab (Only the Google product category info is entered…the other information showing in the text fields are just placeholders, there isn’t information entered here because it is a variable product). I have tried entering the size info in the “Size” field, as shown in the second screenshot…I’ve tried with and without, but nothing…but, again, all of the information you see in the text fields are just placeholder (no actual information entered on my end).

Here are the same screenshots for the variable product where scent is the variable attribute. Again, nothing entered in the text fields, only placeholders, but I have tested entering the information in the appropriate fields:

Per the document you sent, I also wanted to include a screenshot of my Attributes page. I also set this up to test the data feed. All of the size options associated to those variable products are set up under attributes and I used this global attribute in the product set up (instead of creating that information on the product level).

The whole point of this thread is to figure out why Facebook for WooCommerce isn’t sending the variable size data. I don’t want two sources, but CTX Feed is the only means I have right now to supplement that data so the variants show up correctly. My first choice is the plugin, but I can’t do away with the CTX Feed until the plugin works correctly. So is there any assistance here to troubleshoot the plugin? There clearly is a gap in the code as I addressed in my lengthy reply above.

I’m not really sure how to correctly reply via gist.github, so I’m just responding here!!

Please note that every variation must have a single value for a given attribute. Attempting to sync with a value of?Any Size…?would result in an invalid Checkout product.

I have a total of 5 variant products…one is a scent variation, the others are size variations (only 2 variants per product on all of them). ?Each variation has a its own SKU and the variant is assigned an ID and the size attribute is selected for that ID. None are left with “Any Size”….? So, the product goes to Facebook with the SKU_ID as the identifier, but the size attribute isn’t syncing with the data.? Here is an example of one of the products:

This is currently set up correctly in Facebook because the last “update” to the product data was via CTX Feed, which does correct the issue for the variant, but tends to screw something else up that causes issues with my storefront.?I don’t want to do a product sync from Woo tonight and screw up what I’ve spent a bit of time cleaning up again, but I do have a screenshot I took previously, showing what it looks like with the data doesn’t sync:

As you can see in the first screenshot from Facebook, there is the Group ID with two variants:? 067000000874_87 is the 2 oz jar for $13.00, and 067000000881_88 is the 4 oz jar for $25.00.? The Group ID shows a size because a variant has to be “assigned” to the group as a representative of the product.

BUT….as you can seen in the 2nd screenshot, when the product data syncs from WooCommerce, the 2oz and 4oz information is “lost” and, therefore, FB still has the Content IDs and the associated prices, but it doesn’t have any information as to what the “variant” data is…it doesn’t have a way to distinguish what’s different about the two items. This happens every single time after the product sync from Woo via the plugin. For whatever reason, this problem hasn’t been an issue with the one product that has two scent options…that product is set up the exact same way, with the variation data entered the same way.?

Here’s a screenshot from WooCommerce product setup page:

Here is a screenshot of the feed config from CTX that seems to correct the variant size attribute issue. The problem with this method is I cannot set up this feed with JUST the few fields I need…Facebook won’t let me set this up as a supplemental feed to the plugin, so it has to be a separate, complete data feed with all of the required fields. This ends up overwriting the fields from the plugin and causes some issue in the storefront. Plus, the duplication kinda defeats the purpose of the plugin!

I’ve also checked all of the settings under the Facebook tab – nothing is missing.? I spent an hour and 45 minutes on a call with Facebook last week and did a screenshare.? We walked through every imaginable area to troubleshoot.? There is nothing on the admin side of the product setup that I can do, and nothing on FB side.? It has to do with the plugin not linking the SKU_ID and size attribute. I poked around in the plugin file and saw a few questionable lines, but I don’t know how to write/revise code!!!! ??

Not sure how to get the status report info to you, other than to paste it here (sorry!):

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WooCommerce Quick View: by Themesquad – 1.7.0
WP Rocket: by WP Media – 3.12.3.1 Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
db-error.php: db-error.php
object-cache.php: object-cache.php Must Use Plugins (2)

Object Cache Pro (MU): by Rhubarb Group – 1.18.2
System Plugin: by – 4.102.0 Settings

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: ? WC Pages

Shop base: #5 - /shop/
Cart: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #67 - /terms-of-service/ Theme

Name: Beaver Builder Theme
Version: 1.7.14
Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-22 21:35:19 -05:00
Options: ?
Notes: 98
Onboarding: completed WooCommerce Customer/Order/Coupon Export

Automated exports: 1
Custom formats: 0
Next export: Scheduled on November 22
2023 1:11 am Action Scheduler

Canceled: 2
Oldest: 2023-11-04 16:08:47 -0400
Newest: 2023-11-20 11:47:04 -0500

Complete: 31,543
Oldest: 2023-10-22 03:23:21 -0400
Newest: 2023-11-22 00:55:07 -0500

Failed: 9,664
Oldest: 2022-11-24 04:06:13 -0500
Newest: 2023-11-22 00:40:48 -0500

Pending: 32
Oldest: 2023-11-22 00:55:50 -0500
Newest: 2023-11-23 00:35:49 -0500 Status report information

Generated at: 2023-11-22 00:55:52 -05:00
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Thanks so much!!