naomiklein

Hi James – That was excellent advice. The source of the issue was the translation widget WPML. I suspect there is a clash with the Genesis framework. I will have to use something else… Many thanks for your help.

Hi James – Unfortunately no. I took Sucuri off and things did seem to be better but now they are back to how they were.

Hi Bill – Thanks for speedy reply. I did that, but what happens now is that I get the standard 404 stuff with my 404 content at the bottom.

I deleted the plugin (twice, including via ftp) and reinstalled but no joy.

Can you suggest anything else I should look at?

Naomi

Hi Dan –

Just tried it but sorry to say I got the same error. My host has given me access to some logs but with this caveat:

This feature enables you to download a raw Apache style log file for offline analysis, or troubleshooting. Please note that it doesn’t contain PHP logs; PHP error handling can be defined in php.ini or in your application itself. …

Should I send you the content of the log?

Naomi

Hello Dan

Thanks for responding.

I added the plug in through the WP CMS. When I activated it I got this error message:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Same message was displayed on my site https://www.rowntreemedia.com when I accessed it. It is a Genesis site using the Portfolio Pro child theme.

Thanks – naomiklein

Should have said that the alpha strip is present in Firefox (Mac) but not Chrome (Mac). There are shallow and apparently empty boxes above each term on the page – both browsers.

The glossary items are appearing on the index page (for which thank you) but there is no alphabetical boxes.

I am using the free version. It was working well but then I used the Related Posts plug in and it stopped (nothing on the Glossary page) or I may have updated the plugin (can’t remember – in process of setting up this site). I deleted the Glossary page but now CM Tooltip creates a page called /pathglossary while claiming that the link is /path/glossary/.
Would love to get this resolved as planned to upgrade when my glossary is created.

Aaron – thanks for the pointer on theme/SEO etc. I will investigate (ie get someone else to).

I now have a different problem. If the customer buys the last item of a product (ie leaving 0 inventory for that variation of the product) it goes into the cart, but then the drop-down disappears, preventing her from adding another item, say in a different size.

Any clues?

No – never even thought of it. Should I?
Do you need access to the code?

Thank you so much, masonjames. In the end I just deleted the boxes and the text. Not sure that is best idea but there you go.

I have another problem – that is some stray code here: https://sevenofnine.co.uk/store/order-status/2b5e1f7179bc/
and here: https://sevenofnine.co.uk/store/order-status/

Any help here hugely appreciated. I am not a tech and am doing this for a friend – no budget for premium version. I can’t begin to identify what is wrong…

naomi

Hello – I am struggling here as I am not tech and don’t really understand php etc.

I want to hide the option to login here:https://sevenofnine.co.uk/store/shopping-cart/

I understand that you have added the ability to add define(‘MP_HIDE_LOGIN_OPTION’, true); to hide the login option on checkout in the free version but when I add this to the template-function at this point:

if ( is_user_logged_in() || define(‘MP_HIDE_LOGIN_OPTION’, true) ) {
$content .= ‘<p class=”mp_cart_direct_checkout”>’;
$content .= ‘‘.__(‘Checkout now »’, ‘mp’).’‘;
$content .= ‘</p>’;

and at this point

//don’t show if logged in
if ( !is_user_logged_in() && !define(‘MP_HIDE_LOGIN_OPTION’, true) && $editable) {
$content .= ‘<p class=”mp_cart_login_msg”>’;
$content .= __(‘Made a purchase here before?’, ‘mp’).’ ‘.__(‘Login now to retrieve your saved info »’, ‘mp’).’‘;
$content .= ‘</p>’;

nothing changes (or, when I first tried it, I got a fatal error). What am I doing wrong? Help very gratefully received.