narektorosyan

Dear @starbor,

Hi. My name is Narek and I am the Director of the Customer Care team. Nice to meet you. I am very sorry about all the inconvenience caused to you and I would like to apologize if the messages of our agent seemed to you some kind of rude.

We would like to inform you that we have found what is causing the issue from the network. And as we previously insisted, it is not connected with the Speed Booster plugin. The reason why the website is loading so slow is that it is trying to load the following two files from starbor.org domain name and fails to do that:

• https://starbor.org/wp-content/uploads/2022/12/StarBor-Tanitim-Animasyonu-2023.mp4
• https://starbor.org/wp-content/plugins/elementor/assets/css/widget-icon-list.min.css

It fails to load them as the domain https://starbor.org doesn’t load at all. In order to fix them, follow the following steps:

1. Clear Elementor cache: https://www.websitebuilderinsider.com/how-do-i-clear-elementor-cache/. If it doesn’t fix the issue, it means that the files mentioned above are hard coded on your side and you should go to step 2 below
2. Either fix the issue with starbor.org to start loading again or replace the source for the following two links to load with your starbor.com.tr domain name. As you can see they are loading properly with your domain name: https://starbor.com.tr/wp-content/plugins/elementor/assets/css/widget-icon-list.min.css, https://starbor.com.tr/wp-content/uploads/2022/12/StarBor-Tanitim-Animasyonu-2023.mp4

Let me know if this helped and if you have any other questions.

hi @momenelsherif,

Can you please tell us how we can help you ? Do you have any questions about Speed Booster plugin?

hi @welcometooxford,

Thank you for posting your question, We have fixed the issue. Can you please check? For further optimization please contact us via this form: https://help.10web.io/hc/en-us/requests/new.

hi @negestate,

We have removed the website from the 10Web account. Please click on connect again now.

Dear @godigitalnetworkgh,

We have made a change on our side to fix the issue. If it hasn’t been fixed on your side yet, just click on connect from the plugin again and the issue will be fixed.

Dear @negestate,

We have made a change on our side to fix the issue. If it hasn’t been fixed on your side yet, just click on connect from the plugin again and the issue will be fixed. Let us know if that helped.

hi @nflcheapskate,

Thank you for the reply. We have made a change on our side to fix the issue. If it hasn’t been fixed on your side yet, just click on connect from the plugin again and the issue will be fixed.

hi @anujbajpai07,

Thank you for posting the questions. We have switched your speed optimization mode to Strong mode which is a better mode for your website. You can check LCP for mobile again, it is much lower now: 3-4 seconds.

hi @adolfogibson, sure. You can activate the plugin, enable Test Mode from 10Web Dashboard and when Test Mode is enabled, Add this ?twbooster=1 at the end of the website URL to see the optimized version of your webpage with your selected mode. Let me know if that helped.

Hi @jacobchristensen204,

You can just switch the Booster mode in 10Web Dashboard from Extreme or Strong to Standard where the Delay JS option is turned off. It will fix your issue.

Hi @rob_strickland ,

Thank you for posting your issue. I can see that you have a theme pre-loader. Please turn it off as it conflicts with our plugin. As soon as you turn it off and clear the cache, the optimization will start working.

hi @hikmetyolcu,

Thank you for the reply. You should add it at the end of the website URL. Please try it this way when logged in: https://hikmetyolcu.com?two-menu=1.

• This reply was modified 2 years ago by narektorosyan.

Hi @pablo-rey,

Thank you for your question. Feel free to remove that part, your website will not be affected.

Hi @vermont10,

Thank you very much for posting the issue. And please accept our apologies for the issue.

We have rolled back the plugin to the previous version until we fix the issues. Please reinstall the plugin and it will work again.

Hi @sacsmitty,

Thank you very much for your feedback. We really appreciate it and for now as an instant solution we have rolled back the plugin to the previous version until we find a better solution for it. Please accept our apologies. You can reinstall the plugin to get the previous version.