narektorosyan

hey @gruvismalt,

As you have not replied back for 4 days already we will assume that you don’t need help with the plugin anymore and hence it is safe to mark this topic as resolved for now. Let us know if you need help in the future.

Hey @sanfordandson,

We assume that this topic can be marked as resolved as it is not relevant to a plugin-related issue. Let us know if you need help with anything else.

hi @untaggedmusictv ,

Thank you for posting the question.

You should whitelist the IP addresses mentioned in this article Troubleshooting disabled API section: https://help.10web.io/hc/en-us/articles/6549143350034-Troubleshooting-the-10Web-Booster.

As you are using Cloudflare and have the Bot Fight Mode option enabled, please follow the steps in the Important note in the article.

hi @untaggedmusictv,

Thank you for posting the question.

If you are using Cloudflare and have the Bot Fight Mode option enabled, you should follow the steps in the Important note of the Troubleshooting disabled API section in this article

hey @hstanleycrow,

Thank you for the reply. Can you please whitelist the IP addresses mentioned in this article Troubleshooting disabled API section: https://help.10web.io/hc/en-us/articles/6549143350034-Troubleshooting-the-10Web-Booster. It will help to solve the issue and you can even enable back the Cloudflare.

If you are using Cloudflare and have the Bot Fight Mode option enabled, please follow the steps in Important note in the article.

• This reply was modified 2 years, 4 months ago by narektorosyan.

hi @unclerx99,

Thank you for posting the issue.

We have just released a fix in the plugin’s new version that will allow us to fix that issue. Can you please update the plugin to the latest version and contact us again here? We will fix the issue you have as soon as you update the plugin and contact us.

hey @kaziopu,

We will release a version soon that will not affect your images in Extreme mode as well. We will inform you as soon as that version is released. Thank you too. We are happy to help.

Hi @kaziopu,

Thank you for posting your question.

We have checked your score in GTMetrix and found out that the main reason the grade is low is that your TTFB is 1.2 seconds. This metric can be high because of the fact that GTMetrix is checking the website from Vancouver, Canada while your website is hosted on a server far from this location.

However, this issue is connected only with the hosting service you are using. Our hosting solution will solve that issue if you upgrade to the premium version. We guarantee you an A score if you upgrade.

Dear @gruvismalt,

Hi. I’m the Director of the Customer Care team at 10Web. Nice to meet you. We are really very sorry that you have faced an issue with the plugin. Thank you so much for posting your issue in the support forum and sharing your experience with us. Your feedback is very important for us as the plugin is new in the market and we need to find out all issues that our clients may face and fix them to make our product better.

Could you please enable the plugin again and share the link of your website so that we can check what issues you have? Also, can you please tell us what PayPal plugin you use so that we can try to reproduce the issue on our side as well? I guarantee that we will fix all of them in no time. Just give us a chance to help you.

The booster works by analyzing your website and then distinguishing which mode will optimize your website the best without affecting the styles or functionality. Once your website has been matched to a mode, it is then optimized. That’s why the Standard or the Balanced modes have been automatically chosen for your website initially.

The plugin free version automatically optimizes the website Homepage + 5 other pages absolutely for free. This is the core functionality of the plugin and it is totally free. It is clearly stated in the plugin description the differences between 10Web Booster free and Pro versions. You can check it out here: https://www.ads-software.com/plugins/tenweb-speed-optimizer/

Again, apologies for the issues that you have faced and hopefully you will give us a chance to fix all your issues and get a 90+ pagespeed score for your website.

Thank you in advance

Hi @klimatizer,

Thank you for submitting your question.

The reason why it doesn’t optimize your homepage score is that your homepage link is redirecting to a category page right now which we do not support at the moment. We support only standard pages and posts and you can try to optimize them now.

We have this fix in our roadmap and I will contact you again and inform as soon as we release it.

hi @4mulator,

Thank you for posting your question.

Unfortunately no. Please make sure you are not using other speed booster plugins while using the 10Web Booster plugin as they may conflict with one another. These plugins may negatively affect the optimization. Hence, please make sure to deactivate them to get the highest possible scores.

hi @moali2489,

Thank you for posting your question.

Can you please enable the plugin and provide us the link to your website? We will check and fix your issue as soon as possible.

hi @hstanleycrow,

Thank you for posting your question.

Can you please enable the plugin again so that we can check on our side?

Most probably the service IP has been blocked by your hosting provider. We will check as soon as you enable the plugin and if we find out that was the case, we will send you the instructions on how to fix it. We are looking forward to your reply.

Dear @gruvismalt,

Hi. I’m the Director of Customer Care team at 10Web. Nice to meet you. We are really very sorry that you have faced an issue with plugin. Thank you so much for posting your issue in support forum and sharing your experience with us. Your feedback is very important for us as the plugin is new in the market and we need to find out all issues that our clients may face and fix them to make our product better.

Could you please enable the plugin again and share the link of your website so that we can check what issues you have ? Also, can you please tell us what paypal plugin you use so that we can try to reproduce the issue on our side as well ? I guarantee that we will fix all of them in no time. Just give us a chance to help you.

The booster works by analyzing your website then distinguishing which mode will optimize your website the best without affecting the styles or functionality. Once your website has been matched to a mode, it is then optimized. That’s why the Standard or the Balanced modes have been automatically chosen for your website initially.

The plugin free version automatically optimizes the website Homepage + 5 other pages absolutely for free. This is the core functionality of the plugin and it is totally free. It is clearly stated in plugin description the differences between 10Web Booster free and Pro versions. You can check it out here: https://www.ads-software.com/plugins/tenweb-speed-optimizer/

Again, apologies for the issues that you have faced and hopefully you will give us a chance to fix all your issues and get a 90+ pagespeed score for your website.

Thank you in advance