nasad76

All issues had been resolved in a promptly fashion. I am completely satisfied and there is really no need for refund. I appreciate the offer though.

Apology Vova. You guys have a great support which is much appreciated.

The only thing is that it is for the past 2 days I have been having issues with the new update. I already spent much time it. It is better to run more testing for future updates to avoid all of this

I missed the part where you mentioned “to clarify to respond to every single email we receive there”. That is is simply NOT true in my case. In fact here is the link to the support ticket: https://premium.wpmudev.org/forums/topic/wp-smuch-pro-not-reducing-image-file-size#post-863663

Your support mentioned the problem is with the image type on my website. I just switched to another premium plugin. In 2 minutes, all my images are compressed “properly”, page speed insight jumped up to 88%.

of course I left the right email address. In fact I got almost an instant email from WPMU right after I made the claim in paypal. I wish your support respond to your clients as promptly as your response to paypal claims and criticism to your service.

As I stated in my last 3 messages to your support (I need to cancel my subscription and get I full refund). I signed up less than 2 weeks ago and your plugins fail to deliver so I am not looking for freebies here.