Nastia Kolomoytseva

Hello @aleguzmanb539

I hope you’re doing well!

Based on your description you’ve enabled Two Factor Authentication and checked an option to force it to the adminstrator users. You can’t leave the profile.php without setting up 2FA for your account. You can either set up 2FA, scroll at the bottom to see the QR code
https://monosnap.com/file/lwezDykIZdwSqSdAOsdFUZWs1vCm6X

Or you may deactivate this option from the database. Access your PHPmyAdmin, open the wp_options table and look for wd_2auth_settings entry. Edit the value and chnage “enabled” from true to false. Foe example, change:
{"enabled":true,"lost_phone":true ...
to
{"enabled":false,"lost_phone":true ...

A 3rd option is with the mu-plugin. Create an mu-plugins directory insdie te wp-content, create a file deactivate-2fa.php and add this code in it

<?php
add_action( 'init', function () {
    if ( ! isset( $_GET['resetAuth'] ) ) {
        return;
    }
    delete_option( 'wd_2auth_settings' );
    delete_site_option( 'wd_2auth_settings' );
} );

Visit the domain.com/?resetAuth=1 link once and this should deactivate the 2FA. Make sure to replace domain.com with your own domain. Make sure to remove that file after you’re done.

Please, to avoid delays in finding a resolution for any issues you have, open a new ticket in forums so our support team could help you.

Let us know how it went!

Kind regards,
Nastia

Hello @aleguzmanb539

I trust you’re doing well and sorry to hear that your IP was blocked!

Your IP could have blocked because of the strict Firewall settings, we will be happy to help and determine why this happen. Please open a support ticket with us, I’ve checked and I see that there is no ticket created by you so we could assist you and provide detailed instructions on how to whitelist your IP.

What Firewall settings are enabled on your site? Please let us which pages you’ve visited on your site and was blocked?

We do suggest in side the Firewall settings add your IP address to the allowed list to avoid these issues.

Kind regards,
Nastia

Hello @ericaswordpress

Really glad to know that you like our plugin! Our support team is happy to help with any questions you might have ??

Enjoy Defender!

Cheers,
Nastia

Hello @serendip80

We really appreciate your feedback and 5-star rating! Glad to know that you like our plugin ??!

Enjoy the Defender!

Cheers,
Nastia

Hello @fvcmedia

I trust you’re doing well!

I apologize for the inconvenience that this issue has caused. In the next Defender release, in version 2.4.7 this issue will be fixed.

Kind regards,
Nastia

Hello @yasindedo1

Thank you for your feedback! We are glad to know that you like our plugin ??

Cheers,
Nastia

Hello @ajtruckle

I trust you’re doing well!

An .ico file can be malware in disguise. It can have a malicious code inside and having an .ico extension. Agree that it is very common to have a favicon.ico file. However, there could be other .ico files with random names that could be causing a threat to a site’s security. These files usually contain PHP code, and if these files run as PHP code, they can do all kinds of harm.

A harmful file like this, can be also named a favicon.ico. For that reason, we can’t exclude favicon files.

If you know that an .ico file is not harmful, you may ignore it from Malware Scanning, and it will not going to be shown again.

Hope this helps!

Kind regards,
Nastia

Hello @athinaok

Glad to know that you like our plugin! Thank you for the 5-star rating and your review!

Enjoy!

Cheers,
Nastia

Hello @olliehorv

Thank you for your feedback and rating! We really appreciate it!

Kind regards,
Nastia

Hello @ajaicaco

Thank you for rating our plugin! We are glad to know that you like it ??

Enjoy!

Cheers,
Nastia

Hello @lixo123

Thank you for your feedback and 5-star rating! Glad to know that you like our plugin!

Cheers,
Nastia

Hello @gerald55

Thank you so much for your feedback and rating! We are glad to know that you like Defender ??

Please enjoy the plugin!

Cheers,
Nastia

Hello @icehaven

I hope you’re doing well!

You should be able to access your site with the renamed named login URL that you have added. If you can’t find it, please access your PHPmyAdmin, look inside your database for the wp_options table, where wp_ could be a different prefix on your end. Search for the option_name: wd_masking_login_settings where you can see your masked login URL.

You may visit your site’s after that with a renamed login URL:
yoursite.com/renamed-url

Just in case, please have a look at the detailed instructions here provided by Adam.

Cheers,
Nastia

Hello @mazeadmin

Thank you for your 5-star rating! Glad to know that you like our plugin!

Kind regards,
Nastia

Hello @silkerin

I trust all is well with you!

We have not heard back from you! It looks like the issue that you have described is not related to the Defender plugin. Nevertheless, our support team will be happy to help to resolve the issues that you have, please feel free to create a new thread in Support Forums.

Looking forward to hearing back from you!

Kind regards,
Nastia