Nastia Kolomoytseva

Hello @norbul17

Thank you for your feedback and 5-star rating! We really appreciate it!

Enjoy the plugin!

Cheers,
Nastia

Hello @geovanesou

I trust you’re doing well!

We really appreciate your feedback! Please let us know for how long the Malware Scanning was stuck? For sites large in size, it may seem that the scanning has stuck, although it needs more time to scan all files. The speed depends on the PHP memory available on your server.

About Setting Reset, Defender places an .htaccess file inside the wp-include directory, and it will only harden the security of your site, to prevent PHP Execution. It is one of the Security Tweaks that can be enabled inside the Defender’s settings. If the error message was about that .htaccess file, most likely your hosting (or another plugin) has changed files and folder permissions, to prevent any plugin from accessing it, therefore it could not be deleted. We have tested Reset Settings on our end and we couldn’t replicate this issue.

Some hosting providers hide an .htaccess file and it is not visible, so this would explain why it couldn’t be detected

To clarify what is the exact issue, we would really like to assist you with this issue to resolve it, please open a support thread with us, per Jorge suggestion. We are always happy to assist!

Kind regards,
Nastia

Hello @uastronomer

I trust you’re doing well!

We really appreciate your feedback and a 5-star rating! Glad to know that you like our plugin!

Kind Regards,
Nastia

Hello @silkerin

Thank you for your feedback we really appreciate it. If there is an issue with setting up the plugin, please open a new thread in Support Forums, our support team is always here to help you.

Would you please elaborate on why you gave the Defender 2 star rating so we could improve it? What are the issues you have with the Defender and it didn’t work as expected?

Looking forward to your reply!

Kind regards,
Nastia

Hello @rollerskate

Have you’ve been able to reach us via email to resolve this issue? I’m afraid we have not heard back from you.

Please contact so we could assist you.

Kind regards,
Nastia

Hello @rollerskate

I’m really sorry to hear that you had this experience.

Please note, our company doesn’t accept PayPal payments, so it must have been some misunderstanding.

We have located your conversation and we have never asked you to share a full number of your credit card, only to the last 4 digits to verify your account information, as you have opened a chat with us, as a non-logged in user. Please understand that we can’t cancel/refund transactions without identifying that we are speaking to an actual person that has made that transaction.

Our Live Chat is fully secured, and we also provided an option to contact us via email, since you were not feeling comfortable sharing that information.

You’ve indeed have created an account with us, because you’ve opened a support ticket on our premium support forums, to which our support team replied, but we never heard back from you.

Please contact us directly via email by using our contact form so we could resolve this issue as soon as possible:
https://premium.wpmudev.org/contact/#i-have-a-billing-question

Thank you!

Nastia

Hello @superbr

Thank you for your review and glad to know that you like our plugin!

Indeed the Whitelabel feature is coming with a Pro version. Please feel free to try out the pro version as we do provide a trial period :).

Enjoy the plugin!

Cheers,
Nastia

Hello @clirimuskana

I’m sorry to hear that you had issues with the Defender. Would you please let us know which notification you’ve received so we could have a closer look at it? In the current release, notifications settings are located in multiple places.

In the next release, we have a major rewrite and all notifications settings are placed in one place, so it will be impossible to miss an active or deactivated setting.

Please advise,
Nastia

Hello @goldman556

I’m sorry to hear that you had this issue.

Would you please open a support thread with us and let us know what happened to your site so we could assist you with the restoring process?

Was there an error showing up? Or some certain function was not working?

Please let us know more details so we could see if this is something that could be avoided in the future.

Kind regards,
Nastia

Hello @alygraphy

Thank you for rating our plugin and sharing your feedback with us! Glad to know that you like the Defender ??

Please enjoy the plugin!

Cheers,
Nastia

Hello @uttamverma

Thank you for your feedback and 5-star rating! We really appreciate it!

Cheers,
Nastia

Hey!

Yes, this method has worked for me

Hello @hansr00

I trust you’re doing well!

Would you please try the following workaround? Uninstall the plugin, downloaded version 1.11.10 from this page:
https://www.ads-software.com/plugins/broken-link-checker/advanced/

Activate it and right after update the plugin to the latest version.

Please let us know if the errors still are shown.

Kind regards,
Nastia

Hi!

In the Developer Console, open Library an enable “YouTube Data API v3”:
https://take.ms/8Hu7D

Go to Credentials > Create Credentials > Help Me To Choose.

Under the option “Which API are you using?” choose YouTube Data API v3. And under “Where will you be calling the API from?” choose WebServer.
https://monosnap.com/file/Ea3XZaSeaGHVfNvAg8GbKPb7YJTPeY

Hope this helps

Nastia

Hello @litemotiv

I trust you’re doing well!

Please go to the Network Admin > Smush > Settings, under “Subsite Controls”, switch from “None” to All/Custom.

Option “All” will allow to subsite admins access all Smush settings, on the other hand, option Custom will allow choosing which modules you want to allow subsite admins to override.

Please see this screenshot:
https://take.ms/tSpUP

Let us know if you will have any further questions.

Cheers,
Nastia