nathanlc

Yes, I think so too.

Have a good day and thank you.

Apparently, the website is hosted by AWS.

And the problem is this:

Your nameservers did not return any MX records for your domain! This will cause mail servers to use the A record for socialmedialeads.com.au. as the mail exchanger.

I will try to contact AWS to fix this. If you have knowledge about this, please let me know.

Thanks again for your help.

Yes, maybe it’s this, I have contacted HostGator support, I hope they could help me with this.

Thank you for your time and your help.

Thank you, I found the .htacces.

It is this:

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
RewriteRule . /index.php [L]
</IfModule>

# END WordPress
RewriteCond %{HTTP_HOST} ^socialmedialeads\.com\.au$ [OR]
RewriteCond %{HTTP_HOST} ^www\.socialmedialeads\.com\.au$
RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$
RewriteRule ^/?$ “http\:\/\/www\.socialmedialeads\.com\.au\/\$1” [R=301,L]

Could you say me if you see some mistakes?

I did some progress when I researched file .htaccess in all the files in Files Manager, I found a file in: /public_html/socialmedialeads.com.au/.htaccess

After I tried to access to this but this file resend to all files in: /public_html/socialmedialeads.com.au

And I don’t have the file .htaccess, but when I tried to create this files, Files Manager said to me:

ERROR: Could not create file “.htaccess” in /home1/abacus/public_html/socialmedialeads.com.au: File exists

So I didn’t found “.htaccess” however he exists so maybe this file is hidden.

Yes sure, unfortunately, I didn’t found it.

I did this, I rename but nothing happens and it still not working.

No worries, you can speak english I understand, I will try to be clear.

Do you know another way to fix this? Or it’s all you can do for me?

Again, thank you so much for your time and your help.

I’m sorry for my English language, I’m french in an internship in Australia.

We have HostGator like the host, and on File Manager, we have many websites and just one .htaccess in the section “public_html”, so I don’t understand how this work.

htaccess looks like good, maybe it’s a plugin, how can I disable all the plugin?

Hi,
I found the .htacces in public_html but we have differents website so I don’t know how this work. Because the .htaccess is not talking about “socialmedialeads.com.au”.

Also, I renamed the plugins folder by pluginsOFF but nothing happens.

No sorry, I don’t have much knowledge on this…

If you have a process for fix this, it will be helpful.

Thank you so much for trying to help me.

Thanks for your answer and your help.

I have wp-admin in Cpanel, but I couldn’t find .htaccess because I don’t have ‘Document Root For’ (I saw on the internet that I should find this doc).

So how can I find .htaccess?

Yes, maybe it could be plugins, so for disable all plugins, it’s in File Manager too?

It’s this website: https://socialmedialeads.com.au