Nauriskolats

Hi @sahithk, so the issue seems to be related with some saved settings issue.
Do you have access to your database? You should go to your database, open wp_options table and find “cartbounty_main_settings” field and delete it. If you are using multiple sites and each has its own database, you should open and perform this only on the website where the error has risen.

This will remove your CartBounty settings and you will need to configure CartBounty settings once again. But this should take care of the issue.

Please let me know your results.

Kind regards,
Nauris

Hi @sahithk, thank you for your message and informing us about this issue.
We are looking into this issue now and trying to figure out what could be causing it.

Dear @paulinechevalier

Thank you for your feedback. I just would like to point out that if you are receiving that large amount of abandoned carts, those most probably are coming from bots that are adding all of your store products to the cart. There are multiple ways that you will need to look into in order to exclude them from your abandoned cart list. Here is a guide on dealing with bot traffic: How to prevent bots from leaving abandoned carts

Please note that you can switch to a different solution for abandoned cart recovery, but the bots will still be visiting your server and store even if you do not see them in Google Analytics stats. So you should consider strengthening your server and block these bots or they will continue to put stress on your store and make it slower.

Would appreciate if you could update your review since CartBounty is simply doing what it is intended to do and displays shopping carts for you. You can exclude anonymous carts from being saved and you will not be seeing them in your abandoned cart list, but it will still not be dealing with the root of the problem – bots visiting your store.

Hi @alejandrozgz

We have just released a new version which includes a fix for the issue with image alt attribute. We have also added title attribute. Both of these can be easily changed either via Exit Intent template or a filter.

Thank you for bringing this to our attention! ??

Hi @jackievon51

We have just released an update which now will hide previously captured Anonymous carts if you have enabled Anonymous cart exclusion under CartBounty > Settings. We feel that this will be more clear. Thank you very much for your suggestion! ??

Thank you for the update.
If you enable anonymous cart exclusion, then no new anonymous abandoned carts will be saved, however the ones that had already been saved will be available in the abandoned cart list.

Hi @jackievon51, thank you for your question.

If you have enabled anonymous cart exclusion, then you should not be seeing any unknown abandoned carts in your abandoned cart list. Could you let us know what CartBounty version are you using and maybe share a screenshot of your CartBounty settings page?

Thank you

Hi @alejandrozgz, thank you for pointing this out! ??
We have added this to be included in the next version release.

Thank you @hatata7, this really means a lot to us! ??

Hi @shakoor99 We have just released an update that will take care of this issue.
Thank you very much for letting us know! ??

Hi @shakoor99

Thank you for the information.
We have been able to reproduce this issue and are working on a fix to be released soon.

Hi, sure, you do not need to be a developer to minimize bot traffic. Please follow the guide in our Docs we sent before which includes steps that you can take without requiring developer knowledge like installing a plugin that protects against bots and other solutions.

Hi @bagwani123

Thank you for your question here. These most probably are going to be abandoned carts left by bots. You can learn more on how to prevent bots from leaving abandoned carts in our docs.

Hi @shakoor99

Sorry for late response and missing the notification. We have a general article on abandoned cart webhook integration with Make and Pably.

Hi @webfantastic, thank you very much for such a great suggestion and an idea!
Sounds very interesting and I’m adding this to our feature wish-list. Will have to figure the best way to add this feature.
If you have something additional in mind or something you would like to add, please feel free to do so! In the meantime, thank you once again for bringing this up! (:

Kind regards,
Nauris