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Hi @davidblackballdesign

Thank you for reaching out!

Could you please see if there are any fatal-error logs from WooCommerce > Status > Logs?

If you see any fatal error logs, please copy/paste the content of the error in your reply so that we can have a look.

Please redact any private details, including address, name, email address, transaction details, etc

Hi @aflosites

Thank you for reaching out!

To change any text/label, I would suggest checking these free plugins here:

1. Loco Translate and
2. Say what?

Here is a screenshot of the change I have made using the Loco Translate plugin: https://d.pr/i/Fi3rIY

I hope this helps! ??

Hi @curiositykillsthecat

Thank you for reaching out!

Can you take a screenshot of the Usage restriction tab and share with us? We recommend using https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

You can find more details about Usage restriction here: https://woocommerce.com/document/woocommerce-coupon-restrictions/#section-3

Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi @alex-h-1

Thank you for reaching out!

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi @wasimcm

Thank you for reaching out!

Kindly note that Facebook’s Commerce Policy prohibits selling non-physical products on Facebook, so you may not show Virtual products in your Facebook catalog.

You will find more details here: https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/#virtual-products

Hi @marconn61

Thank you for reaching out!

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi @bellairedesigns

Thank you for reaching out!

I want to let you know that there is a recent bug report open for this issue. Here is a link to this report: https://github.com/woocommerce/woocommerce/issues/35208

Please feel free to add any valuable comments there to help our developers fix it ??

Hi @jen000

Ok thank you

Can you please confirm if performing the conflict test helped you find and solve the issue?

Hi @bramvds

Thank you for reaching out!

Depending on your server, the website can be slow due to many reasons.

To troubleshoot the slow website, I would suggest trying the suggestions mentioned in this documentation: Troubleshooting a Slow Site

Let us know if following the suggestions mentioned in the above guideline makes any difference.

Hi @orelqr

It seems that the screenshot you have shared is not loading properly.

Can you please use https://snipboard.io for sharing screenshots? Please follow the instructions on the page, then paste the URL in your reply.

Also, in order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi @jawas

Thank you for reaching out!

Can you please navigate to WooCommerce > Status > Tools > Regenerate shop thumbnails and click on the Regenerate button and check if this makes any difference?

Here is a screenshot as a reference: https://d.pr/i/R1YaI7

Hi @bacardi

Thank you for reaching out!

Can you please temporarily try to deactivate all the plugins and switch your theme to a default theme like Storefront and then try active the WooCommerce plugin?

Then you can activate the other plugins one by one, and it will help you find if any of the plugin was causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Before you start

• First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
• Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

Hi @orelqr

Thank you for reaching out!

After creating an account, do the users receive any confirmation link in their email to activate the account? If yes, can you share a screenshot of that? We recommend using https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.

Hi @christie21

While checking your website’s System Status Report, I have found that the PHP Time Limit is set to 120

Can you ask your hosting provider to increase that to 300 and see if that makes a difference? If you are comfortable with coding, you can also increase the PHP Time Limit by following this guideline: https://wpastra.com/docs/increase-php-time-limit-wordpress-sites/.

Also, can you please copy/paste the content of the latest fatal error in your reply so that we can have a look. The page would look something like this: https://d.pr/i/cfKUYK

Hi @nas9286

Thank you for reaching out!

The error seems to be generated from your theme.

In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?

You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in a comment.