Nc Ndashi

Dear @shameemreza,

Thank you for your assistance. I’m happy to report that the checkout page on my website is now displaying the form normally.

However, during conflict testing, I identified the LearnPress plugin as the source of the issue. Unfortunately, LearnPress is a critical plugin for my website.

Interestingly, activating the plugin only affects the checkout page for my store, not the checkout page for my courses. While everything functions correctly with the courses, the store checkout page only displays when LearnPress is deactivated.

This presents a bit of a challenge, as it seems I may need to choose between offering courses or digital products through my “store” section.

Unfortunately, I haven’t been able to pinpoint the exact reason for this conflict, especially since everything worked seamlessly in the past.

One more issue, though. I tested the checkout action, and got a SyntaxError as on the screenshot below. What could be causing that?

https://snipboard.io/bO1a7K.jpg

Ndashi.

• This reply was modified 11 months ago by Nc Ndashi.

Hello @omarfpg

Thank you for reaching out. Find below, screenshots of the pages you requested:

Shop checkout page: https://snipboard.io/dw2ASp.jpg

Error log page: https://snipboard.io/LaETzZ.jpg

Regards,

Ndashi.

Hello, @carolm29

Thank you for accepting to assist me. Please find below, screenshots of the checkout page and woocommerce/setting/advanced pages.

Woocomerce setting page: https://snipboard.io/BiWVz0.jpg

Checkout page: https://snipboard.io/RVAe4d.jpg

Fatal Error log: https://snipboard.io/CwuVlL.jpg

Status Report:

` WordPress Environment

WordPress address (URL): https://bloomscoach.com
Site address (URL): https://bloomscoach.com
WC Version: 8.8.2
REST API Version: ? 8.8.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 8.1.28
PHP Post Max Size: 128 MB
PHP Time Limit: 30000
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.24-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

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WC Database Prefix: wp_
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Login/Signup Popup: by XootiX – 2.6.3
Elementor Pro: by Elementor.com – 3.21.0
Elementor: by Elementor.com – 3.20.3
Facebook for WooCommerce: by Facebook – 3.1.14
Folders: by Premio – 3.0
ForumWP: by ForumWP – 2.0.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.26.0
Solid Testimonials: by GS Plugins – 3.1.9
GTranslate: by Translate AI Multilingual Solutions – 3.0.5
Hide My WP Ghost: by WPPlugins – 7.1.15
Jetpack Protect: by Automattic - Jetpack Security team – 2.0.0
Jetpack: by Automattic – 13.2.2
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 11.1.6
LearnPress - bbPress Integration: by ThimPress – 4.0.4
LearnPress - BuddyPress Integration: by ThimPress – 4.0.2
LearnPress - Certificates: by ThimPress – 4.0.9
LearnPress - Co-Instructors: by ThimPress – 4.0.2
LearnPress - Collections: by ThimPress – 4.0.1
LearnPress - Coming Soon Courses: by ThimPress – 4.0.6
LearnPress - Instructor Commission: by ThimPress – 4.0.3
LearnPress - Content Drip: by ThimPress – 4.0.5
LearnPress - Course Review: by ThimPress – 4.1.1
LearnPress - Gradebook: by ThimPress – 4.0.6
LearnPress - Paid Membership Pro Integration: by ThimPress – 4.0.5
LearnPress - Prerequisites Courses: by ThimPress – 4.0.7
LearnPress - Random Quiz: by ThimPress – 4.0.4
LearnPress - Sorting Choice Question: by ThimPress – 4.0.1
LearnPress - Students List: by ThimPress – 4.0.2
LearnPress - Course Wishlist: by ThimPress – 4.0.7
LearnPress - WooCommerce Payment Methods Integration: by ThimPress – 4.1.4
LearnPress: by ThimPress – 4.2.6.5
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.12
MailPoet: by MailPoet – 4.38.0
Cool Integration for LearnPress & WooCommerce: by MANCA – 1.1.3
OptinMonster: by OptinMonster Popup Builder Team – 2.15.0
Paid Memberships Pro: by Paid Memberships Pro – 3.0.3
Responsive Accordion And Collapse: by wpshopmart – 2.4.8
Slider Revolution: by ThemePunch – 6.7.1
Page Builder by SiteOrigin: by SiteOrigin – 2.29.13
SiteOrigin Widgets Bundle: by SiteOrigin – 1.59.0
Social Share Buttons by Supsystic: by supsystic.com – 2.2.9
Team Member – Multi Language Supported Team Plugin: by Sk. Abul Hasan – 5.8
Thim Core: by ThimPress – 2.3.2
Thim Twitter: by Thimpress – 1.0.0
User Verification: by PickPlugins – 2.0.22
Wheel of Life: by Kraft Plugins – 1.1.7
Zitopay Payment Gateway for WooCommerce: by Zitopay – 3.2.0
WooCommerce PayPal Payments: by WooCommerce – 2.4.1 (update to version 2.6.1 is available)
WooCommerce: by Automattic – 8.8.2
WP Booking System: by Veribo
Roland Murg – 2.0.19.7

WP Events Manager - WooCommerce Payment Methods Integration: by ThimPress – 2.4.1
WP Events Manager: by ThimPress – 2.1.10
WP Mail SMTP Pro: by WP Mail SMTP – 3.9.0
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.22

WPForms: by WPForms – 1.8.4
YellowPencil: by WaspThemes – 7.6.1
Youzify: by KaineLabs – 3.4.4
Zitopay Easy Digital Downloads Payment Gateway: by Zitopay – 1.1.0 Inactive Plugins (24)

BP Attachments: by The BuddyPress Community – 1.2.0
BP Classic: by The BuddyPress Community – 1.2.0
Cart Lift - Abandoned Cart Recovery for WooCommerce and EDD: by RexTheme – 3.1.10
Coaching Demo Data: by ThimPress – 1.2.2
DaftPlug Instantify - PWA & Google AMP & Instant Articles: by DaftPlug – 7.6
Duplicate Page and Post: by Arjun Thakur – 2.9.4
Flutterwave Payments: by Flutterwave Developers – 1.0.7
Flutterwave WooCommerce: by Flutterwave Developers – 2.3.5
LearnPress - Export/Import Courses: by ThimPress – 4.0.4-beta.1
LearnPress - myCRED Integration: by ThimPress – 4.0.1
Mailchimp for WooCommerce: by Mailchimp – 4.0.1
Max upload filesize: by Yinlong – 1.1.0
Pricing Table Plus: by wpBriz – 1.1
SiteOrigin CSS: by SiteOrigin – 1.5.9
SmobilPay for e-commerce - Mobile Money Gateway for WooCommerce: by Camoo Sarl – 1.0.8
Thim Our Team: by ThimPress – 1.3.1
Thim Portfolio: by ThimPress – 1.8
Web-Stat: by <a >Web-Stat</a> – 1.4.7
WooCommerce Shipping & Tax: by WooCommerce – 2.5.4
Wordpress File Upload: by Nickolas Bossinas – 4.24.7
WP Content Copy Protection & No Right Click: by wp-buy – 3.5.8
WP File Manager: by mndpsingh287 – 7.2.6
WPFunnels: by WPFunnels Team – 3.0.13
Yoast SEO: by Team Yoast – 22.5 Dropin Plugins ()

advanced-cache.php: advanced-cache.php Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 765 KB WC Pages

Shop base: #1697 - /e-store/
Cart: #1698 - /cart/
Checkout: #16148 - /shop-checkout/
My account: #1700 - /my-account/
Terms and conditions: #7722 - /terms-conditions/ Theme

Name: Coaching
Version: 3.7.5
Author URL: https://thimpress.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: coaching/woocommerce/archive-product.php
coaching/woocommerce/content-product.php
coaching/woocommerce/content-single-product.php
coaching/woocommerce/content-widget-product.php
/home/bloomsco/domains/bloomscoach.com/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
coaching/woocommerce/global/quantity-input.php
coaching/woocommerce/global/wrapper-end.php
coaching/woocommerce/global/wrapper-start.php
coaching/woocommerce/loop/loop-start.php
coaching/woocommerce/loop/orderby.php
coaching/woocommerce/loop/pagination.php
coaching/woocommerce/loop/rating.php
coaching/woocommerce/loop/result-count.php
coaching/woocommerce/loop/sale-flash.php
/home/bloomsco/domains/bloomscoach.com/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
coaching/woocommerce/myaccount/form-lost-password.php
coaching/woocommerce/single-product/meta.php
coaching/woocommerce/single-product/product-image.php
coaching/woocommerce/single-product/product-thumbnails.php
coaching/woocommerce/single-product/rating.php
coaching/woocommerce/single-product/related.php
coaching/woocommerce/single-product/review.php
coaching/woocommerce/single-product/short-description.php
coaching/woocommerce/single-product/tabs/description.php
coaching/woocommerce/single-product/up-sells.php
coaching/woocommerce/single-product.php WooCommerce PayPal Payments

Onboarded: ?
Shop country code: CM
WooCommerce currency supported: ?
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-04-25 09:17:05 +01:00
Options: ?
Notes: 83
Onboarding: completed MailPoet

Sending Method: MailPoet
Send all site's emails with: Default WordPress sending method
Task Scheduler method: Action Scheduler
Cron ping URL: https://bloomscoach.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 35,184
Oldest: 2024-03-24 21:51:17 +0100
Newest: 2024-04-24 21:48:03 +0100

Failed: 16,022
Oldest: 2021-06-21 00:56:31 +0100
Newest: 2024-04-23 02:59:55 +0100

Pending: 19
Oldest: 2024-04-24 21:50:03 +0100
Newest: 2024-04-30 22:18:19 +0100 Status report information

Generated at: 2024-04-24 21:50:24 +01:00
`

Regards,

Ndashi.

@nekojonez Yes, you got me right.

This is what I did:

First, I deactivated all the plugins, except for SiteOrin Page Builder. Then change the theme while testing every time the theme was changed (twenty fifteen, nineteen, twenty, twenty-one, and twenty-two).

Next, I deactivated all the plugins and did the test without any active plugins, while changing the theme.

All these didn’t resolve the issue.

I must say that the issue got resolved temporarily when the WordPress was reverted to a later version (5.9.1) and reoccurred once it was updated to the current version (6.0.1).

Hello @ipstenu
Hello @nekojonez

I have tried all the suggestions, yet no way out. I’m really stuck here and fear the worse if at some point it gets my website witnessing some downtimes.

Issue persists even after deactivating all the plugins and changing the theme.

• This reply was modified 2 years, 7 months ago by Nc Ndashi.

Okay. Thanks a million for the prompt assistance.

Just so it may help to have a better view of the issue, find below, an excerpt of the last email from my host’s support after they investigated the issue:

“We’re happy to let you know that the issue has been resolved. Unfortunately, it was triggered by the incompatibility of the website’s setup with WordPress 6.0.1 core files so we had to revert the WordPress version to 5.9.1. Everything is up and running for us (see the attachments below).

In addition, we have turned the plugins back on.

To our deepest regret, we have to inform you that we cannot guarantee proper work of the website if the WordPress would be updated to newer versions. We perfectly understand your concern and value you as our customer, and we realize that finding an urgent solution to this issue is very important for you, but unfortunately, as a web hosting-oriented company, questions concerning code-debugging, web-development or optimization are out of our support scope.”

`

Hello @nekojonez

Thank you for the prompt response. As for webspace, I am at 30G free space. Maybe I should try and free more?

For the case of plugins, Yes I do have SiteOrigin page builder. Could it be a cause of the issue?

Nonetheless, I will try freeing more space by deleting old backups and get back to you for feedback.

Please keep an eye on this and I pray that you give me the necessary assistance.

Cordially
Ndashi

Hello Jose

Thanks for your reaction to my request. First of, the website doesn’t clear cache, unless I do it manually. There are time all the pages are redirected to the error page except the home page. I will have to login and clear cache for the pages to start loading again normally.

Is there a way to make the site clear cache automatically at regular intervals?

Cordially

@counselor24 I don’t thin this front end plugin thing is coming up any time soon. You’d better look for an alternative.

I waited and finally gave up on it.

Hello @sterndata

Tank you for the assistance. You were right I wasn’t using the plugin properly. I guess the issue has been resolved, given that for more than four hours now, I haven’t received any spam registration from the domain.

Once again, thank you

Hello @ipstenu

Thank you so much for your prompt reply. I just checked and for more than four hours now, I haven’t received any registration from that domain. I guess it works now.

After installing the plugin, I didn’t enter @clicktds.org as disallowed. That’s surely the reason the problem persisted.

Once again, thank you

Thank you @sterndata for your prompt response. I just tries ban hammer but the problem still persists.

I don’t know if anyone has ever experienced this and have another suggestion on how to tackle the issue.

Thank you @sterndata. I have tried these one but they are limited to the back-end. I am in need of one that can permit users to build and download their CV/Resumes and cover letter from the user end.

@justinscheetz thank you for the prompt reply.

I can’t wait to get hold of the PRO version.

Thanks again.

@justinscheetz Thank you for the update. The new version looks cool, but for the fact that the version still hasn’t the front-end user and download options.

I once wrote to you and you promised it was work in progress, so when I got notification of the update, I thought these functionalities were included.

Hope to hear from you