nehap

Hello,

Please create ticket on SupportCandy website.

Hello,
We are going to add new setting to show or hide filters on page load. Using this feature you can show/hide filters by default (on page load). It will be available in next update.

Hello,
For console error, it may conflict with some other plugin.You can troubleshoot this yourself by disabling all plugins and activating them one by one. This way you will find the plugin causing the conflict. If you still facing this issue then please create ticket on SupportCandy website.

1. Can we global disable attache file?

You can enable/disable attachment file only for guest. For this, please go to Support > Settings > Advanced Settings and select for guest can upload files.

2. Can we restrict attach file extensions to .jpg, .png only? Is about security concern, we do not want users to upload .php files!

We have handled file attachement restriction. Users can not upload .php extension file.

3. Why is not present default category? If we use only one category is not logical to put user to select General!

You can create your new category and then you can set your created category as default. Please follow below steps:
1. Please go to Support > Settings > Ticket Categories and add new category.
2. To set default category, please go to Support > Settings > General and then select your default ticket category.

4. Default priority? If we allow ticket priority why “Low” can not be set as default priority? If user want to change will change.

You can choose your default priority. For this, please go to Support > Settings > General and then select your default ticket priority.
User can choose ticket priority while creating ticket.

We recommend you to add Tools inside your plugin and to check PHP required extensions for your plugin to work correctly. Like Woocommerce, they check for PHP version, Soap extension, etc. Every respectable plugin have inside Tools option where they check required extensions!

Thank you for the suggestion regarding compatibility checking tool. We have added it in our suggestion list.

Thank you for sharing theme URL. Yes it is a z-index conflict. Please add below custom CSS in to your theme CSS setting:
.bootstrap-iso ul, .bootstrap-iso ol{
z-index:9999999;
}

Hi there,
Thank you for reporting this issue. We have added this in our bug list. We’ll plan for fix in future version of SupportCandy.

Hi @brettroby,

Please contact to your host provider, they will help you to enable the module.

Hi @prldoyle,

We have added this suggestion in our suggestion list. After discussing with our development team, we’ll take decision on this and let you know the outcome as soon as we can.

Hi @darienandrew,

Please deactivate Timer Add-on in Plugins.

Hi @bk12,

We have to check the issue on your site. Please contact us on facebook.

Hi @bloggy2013,

Please goto Support Plus>Create New Ticket tab and click on Change User.
This feature is available in backend.

Hi @nmanzanos,

It exports all the data except ticket description and replies. But we are going to add description and replies in future version of the add-on.

Hi @christianklint,

No,it is not possible. Statistics is depends on statuses of the tickets.

Hi @bemf,

Yes,it is possible using the Apply Filter. Click on Apply filter and change No.of Tickets filter value.

Hi @darienandrew,

Yes,it is possible. Use Add Note while replying the ticket, this will be visible to only staff members.

Hi @lukemoffat,

It is not possible to exclude administrator roles from agents list.