nelsonleemiller

I rolled back the plugin to version 6.4.2 which is solving the problem for now.

I am facing this issue today with my form, please help! I am also using Fluent Forms. Will you have an update ASAP today?

I found the plugin that is causing the issue with the Buy Now button! On staging I deactivated all plugins except WooCommerce and WPC Buy Now Button for WooCommerce and it worked! Then I activated “Ajax add to cart for WooCommerce” and it did not work. So you have a recent conflict with that plugin that you may want to address, I would appreciate it!

I realized the issue is not related to WooCommerce Subscriptions. It is not working on a regular products either. Take a look at this example product: https://www.peeayecreative.com/product/divi-electrician-child-theme/ It just adds it to the cart instead of going to the checkout.

There seems to be a misunderstanding. This was working fine until your recent updates. The plugin is WooCommerce Subscriptions, so naturally that is the main one that you would support. But either way, it was working, and now it isn’t.

I noticed my reply was removed, which does not help the current situation of ignoring my support request. Can you please explain why you are ignoring me when I am trying to share a very helpful and important piece of information with you?

That’s literally what I tried to do. Do you realize your site is not clear? I clicked on support, and the only option was to open a support ticket here, it redirected me. I suggest redesigning your site to make this more clear, as there was no other option. If you hand not sent the direct link, I could not have found that page. Please check it now.

Your reply is not relevant, as the URL would be an unsubscribed link that is based specifically on a subscriber, so that is not something I could share. Did you think of that when you asked, or was it a canned response? I’m a paying customer and am not able to use your product due to the urgent, serious, and legal issue. What have you done so far to communicate with fluent CRM and to replicate this issue? Also I’m not getting notifications on this form so please contact me directly immediately. If you had a normal support system this could be resolved already.

• This reply was modified 11 months ago by nelsonleemiller.

Well, your support is worthless then, because I literally proved that there are no conflicts, and you still have not done anything to actually help. I am a professional developer and WordPress plugin creator, I know what I am doing, and I have done everything on my end. Thanks for nothing!

And obviously no I didn’t set up a new site for you to test, that would be one of the most ridiculous things I could imagine doing. A new site would be totally different from a live site, and it would require me adding GTM for a new site and that would quite a waste of server space for nothing when we already have it installed on a live site and I already gave access through Google Forms, NOT through this forum.

Overall, your attempts at providing support have been incredibly poor and slow and not helpful. It is discouraging to see Google unwilling to invest in something that makes them so much money in return. Have a good day, the customer will now solve the issue on their own!

I deactivated all plugins except Google Site Kit. Please check. You already have permission and access. Please check and do what you need to get it resolved ASAP.

Please check now, I have removed the code snippets and allowed Google Site Kit to insert the tags.

FYI, I had to disable the connection using the plugin since it was not working and pasted the snippets manually.

I shared everything in the form, please check.

Thank you!

I think it would be better to have a setting to disable the backend search like in WooCommerce orders. Why would your plugin be affecting the default search ability in Woo? That doesn’t make sense to me. This will literally affect every user who happens to have your plugin and Woo installed.