alpha2

i find it but i can’t find the event specifically to this refuse payment

Ok i will try next week but i am afraid that they’ll tell me it’s not their responsibility and make me come back to you.

Thanks for your wfeedback, nothing change on our website, just module updates.

Is there a way to create a trace on this event specifically?

Sorry but their interface changed and i can’t find what you ‘re asking me. What i notice is that all was working before and now it’s not the case. I change nothing in our configuration.

I don’t know exactly where to search in stripe, lots of datas and UI is not really friendly.

Here is a screenshot of what i found. Please tell me if this is what I need to find, if not please give me the access path

https://unae.fr/wp-content/uploads/screeshotstripe1.jpg

understand but how can i solve this issue by myself in this case?

Hello any ,news about this issue?

We still have two stripe payments marked as failed on stripe and whose orders on woocommerce are not marked as “failed”.

I can provide admin access to our website if needed.

Ok thanks

Ok so apparently the webhook sent a charge failed

https://ibb.co/s6ywgrT

But it didn’t come back to our website. I check the webhook and the charge failed is check

https://ibb.co/QJRjQsK

By the way, we are using old api version (2022-11-15), do we need to upgrade to last API version?

https://ibb.co/qRH7x8J

Thanks

• This reply was modified 1 month, 3 weeks ago by alpha2.
• This reply was modified 1 month, 3 weeks ago by alpha2.

Well i sent a huge support ticket with datas and more questions too….

• This reply was modified 1 month, 3 weeks ago by alpha2.

Hello, have you received my support ticket?

THanks

Thank you , i contact you right away

A screenshot of our webhook

https://ibb.co/M75y2qB

And message from stripe for an order with this issue :

“Paiement refusé par la banque émettriceThe payment can’t be processed because your customer’s bank has blocked Direct Debits, either by the bank’s actions or your customer’s. Reach out to your customer to understand the reason for the block. If the bank unblocks the account, attempt the transaction again.”

Is it possible for your team (we did that before) to check the charge failed event on our stripe account if i give you an email and order ID ?

Screenshot in stripe: https://ibb.co/TRQ6gqc

As far as I remember, the webhook is automatically configured by your module, so there should be no problem.

• This reply was modified 2 months ago by alpha2.

Hello,

>What is the webhook event that Stripe is sending to indicate this bank refusal?

I don’t know exactly.

> The plugin is already designed to receive the charge.failed webhook

I know that when there is a dispute, the event is sent via the webhook and the order goes from the status ‘completed’ to ‘failed’. No probleme when there is a dispute, but in this case, it’s a bank refusal.