nettl

Ok, thanks.

J

Hi Julie, trying to edit the pixel just bring me back to the pixel page in the setup wizard with the same error message previously reported. I have removed the pixel and went through the setup again. Still no joy. Im logged into the Fight Klub Facebook account. Ive selected the Fight Klub page page from the drop down menu, when it comes to selecting the pixel the only option of a pixel to choose is my NETTL ad account, which is not the right account to be using. It needs to be the pixel / ad account of Fight Klub. so im no further on. I have some screen grabs, but I cant seem to attached them to this chat.
J

Hi Julie

No products have synced to Facebook shop. I have setup the website / plugin but not the Facebook page / pixel.

We are using plugin version – 1.11.3 (downloaded yesterday from woo commerce website)

the pixel number showing up in the Facebook for woo commerce plugin is not my clients and we cant seem to change it.
J

Hi Folks, having issues with Facebook for woo commerce plugin.

Went through each of the steps, selected the Facebook page, selected the pixel to use, synced our products etc.

No products appearing in Facebook shop, even though we synced them. When we go into the plugin settings within WooCommerce and go to manage the connection the Facebook pixel being displayed is not the one we selected during setup and we cant change this. When we go back into the setup for the plugin to the pixel section we get an error message saying…

‘The pixel installed on this WooCommerce site belongs to another ad account. Contact the person with admin privileges for the currently installed pixel to change it.’

so we dont know who owns this pixel.. we cant change it, please help.