netzlodern

Hi @liditrudex .

That would be awesome! I really think your plugin and service is great and would be very happy if I could use the widgets legally. Thanks a lot in advance!

Because, unfortunately, this is not enough. Especially since the CDN is hosted in the USA or fetches the data from there, it is necessary to ask the user for permission before transferring his data (even if it is only his IP).

It would be urgent to solve this problem. Is there already a schedule for this? Currently, the Trustindex plugin cannot be used legally in Europe, because as far as I know, it is necessary to ask the user for permission before his data (even if it is only his IP) is transferred.

Hi there,

thanks for the answer. I have been able to solve the problem myself. For whatever reason and a long time ago I installed the plugin “Disable WooCommerce Admin”. I can’t remember why I did that. When I generated the System Report and I read through it once, I came across the plugin name. I disabled the plugin and lo and behold, WooCommerce Analytics suddenly works. ?? My mistake. Sorry.

For anyone who may have the same problem and is looking for it, here are the screenshots and the system report for completeness.

01: https://prnt.sc/dx_3x_PZYFqC

02: https://prnt.sc/3-az22h49u6L
(url of this page: /wp-admin/admin.php?page=wc-admin&path=%2Fanalytics%2Foverview)

03: https://prnt.sc/zrrvhpyhunHE

System Report:

### WordPress Environment ###

WordPress address (URL): ***
Site address (URL): ***
WC Version: 7.0.0
REST API Version: ? 7.0.0
WC Blocks Version: ? 8.5.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.3
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: ?
WP Cron: –
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.32
PHP Post Max Size: 1 GB
PHP Time Limit: 600
PHP Max Input Vars: 4000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 5.7.32
Max Upload Size: 1 GB
Default Timezone is UTC: ? Standard-Zeitzone ist Europe/Berlin – es sollte UTC sein
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.0.0
WC Database Prefix: wpF7Xa2_
Datenbank-Gesamtgr??e: 261.99MB
Datenbank-Datengr??e: 172.60MB
Datenbank-Indexgr??e: 89.39MB
wpF7Xa2_woocommerce_sessions: Daten: 3.02MB + Index: 0.11MB + Engine InnoDB
wpF7Xa2_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpF7Xa2_woocommerce_order_items: Daten: 0.23MB + Index: 0.11MB + Engine InnoDB
wpF7Xa2_woocommerce_order_itemmeta: Daten: 2.52MB + Index: 2.02MB + Engine InnoDB
wpF7Xa2_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpF7Xa2_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_actionscheduler_actions: Daten: 0.09MB + Index: 0.13MB + Engine InnoDB
wpF7Xa2_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_actionscheduler_logs: Daten: 0.14MB + Index: 0.13MB + Engine InnoDB
wpF7Xa2_blc_filters: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_blc_instances: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wpF7Xa2_blc_links: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpF7Xa2_blc_synch: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_comments: Daten: 0.22MB + Index: 0.28MB + Engine InnoDB
wpF7Xa2_eum_logs: Daten: 0.09MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_gpi_api_error_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_gpi_custom_urls: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_gpi_page_blacklist: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_gpi_page_reports: Daten: 14.02MB + Index: 0.08MB + Engine InnoDB
wpF7Xa2_gpi_page_stats: Daten: 0.14MB + Index: 0.05MB + Engine InnoDB
wpF7Xa2_gpi_summary_snapshots: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_itsec_bans: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_itsec_dashboard_events: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wpF7Xa2_itsec_distributed_storage: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_itsec_fingerprints: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_itsec_geolocation_cache: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_itsec_lockouts: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB
wpF7Xa2_itsec_logs: Daten: 22.06MB + Index: 4.17MB + Engine InnoDB
wpF7Xa2_itsec_mutexes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_itsec_opaque_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_itsec_temp: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpF7Xa2_itsec_user_groups: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_itsec_webauthn_credentials: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_itsec_webauthn_users: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_mainwp_stream: Daten: 1.52MB + Index: 1.08MB + Engine InnoDB
wpF7Xa2_mainwp_stream_meta: Daten: 2.52MB + Index: 5.55MB + Engine InnoDB
wpF7Xa2_nbdesigner_balance: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_nbdesigner_mydesigns: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_nbdesigner_options: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_nbdesigner_orders: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_nbdesigner_templates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_nbdesigner_user_designs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_nbdesigner_withdraw: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_nibe_hpsn: Daten: 2.34MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_options: Daten: 28.06MB + Index: 0.22MB + Engine InnoDB
wpF7Xa2_postmeta: Daten: 4.52MB + Index: 5.03MB + Engine InnoDB
wpF7Xa2_posts: Daten: 1.52MB + Index: 0.28MB + Engine InnoDB
wpF7Xa2_revslider_css: Daten: 0.13MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_revslider_css_bkp: Daten: 0.13MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_revslider_layer_animations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_revslider_layer_animations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_revslider_navigations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_revslider_navigations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_revslider_sliders: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_revslider_sliders_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_revslider_slides: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_revslider_slides_bkp: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_revslider_static_slides: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_revslider_static_slides_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_term_relationships: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_usermeta: Daten: 1.52MB + Index: 2.00MB + Engine InnoDB
wpF7Xa2_users: Daten: 0.09MB + Index: 0.08MB + Engine InnoDB
wpF7Xa2_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wc_admin_note_actions: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wc_customer_lookup: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_wc_order_coupon_lookup: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_wc_order_product_lookup: Daten: 0.41MB + Index: 0.42MB + Engine InnoDB
wpF7Xa2_wc_order_stats: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wpF7Xa2_wc_order_tax_lookup: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wpF7Xa2_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wc_product_meta_lookup: Daten: 0.06MB + Index: 0.09MB + Engine InnoDB
wpF7Xa2_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wfblockediplog: Daten: 0.28MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wfblocks7: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wpF7Xa2_wfconfig: Daten: 2.28MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wfcrawlers: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wffilechanges: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wffilemods: Daten: 25.58MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wfhits: Daten: 1.02MB + Index: 0.20MB + Engine InnoDB
wpF7Xa2_wfhoover: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wfissues: Daten: 0.09MB + Index: 0.06MB + Engine InnoDB
wpF7Xa2_wfknownfilelist: Daten: 11.52MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wflivetraffichuman: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wflocs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wflogins: Daten: 0.45MB + Index: 0.16MB + Engine InnoDB
wpF7Xa2_wfls_2fa_secrets: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpF7Xa2_wfls_settings: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wfnotifications: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wfpendingissues: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpF7Xa2_wfreversecache: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wfsnipcache: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wpF7Xa2_wfstatus: Daten: 0.13MB + Index: 0.11MB + Engine InnoDB
wpF7Xa2_wftrafficrates: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wpfm_backup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wpmailsmtp_debug_events: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wsal_metadata: Daten: 39.25MB + Index: 61.42MB + Engine InnoDB
wpF7Xa2_wsal_occurrences: Daten: 4.52MB + Index: 4.03MB + Engine InnoDB
wpF7Xa2_wt_iew_action_history: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wt_iew_cron: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wt_iew_ftp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpF7Xa2_wt_iew_mapping_template: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 558
itsec-dash-card: 7
itsec-dashboard: 1
nav_menu_item: 8
o-discount: 1
page: 25
post: 3
product: 216
product_variation: 110
revision: 238
shop_coupon: 75
shop_order: 1389

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (42) ###

Ultimate Addons for WPBakery Page Builder: von Brainstorm Force – 3.19.12
Adminimize: von Frank Bültge – 1.11.8
All-in-One WP Migration Unlimited Extension: von ServMask – 2.46
All-in-One WP Migration URL Extension: von ServMask – 2.58
All-in-One WP Migration: von ServMask – 7.67
Booster Plus for WooCommerce: von Pluggabl LLC – 5.6.4
Broken Link Checker: von WPMU DEV – 1.11.18
<strong>Disable WooCommerce Admin: von  – 1.0</strong>
The7 Elements: von Dream-Theme – 2.7.1
Insights from Google PageSpeed: von Matt Keys – 4.0.8
OMGF: von Daan from Daan.dev – 5.4.2
HTTP Headers: von Dimitar Ivanov – 1.18.5
Import and export users and customers: von codection – 1.21.1
iThemes Security Pro: von iThemes – 7.2.2
WPBakery Page Builder: von Michael M - WPBakery.com – 6.9.0
Kadence WooCommerce Email Designer: von Kadence WP – 1.5.7
Loco Translate: von Tim Whitlock – 2.6.3
MainWP Child Reports: von MainWP – 2.0.8
MainWP Child: von MainWP – 4.2.6
Nav Menu Roles: von Kathy Darling – 2.1.0
netzlodern Admintool: von netzlodern GmbH – 1.0.1
netzlodern - Force Login Exception: von Sebastian Wendler – 1.0
NIBE W?rmepumpenanlagen Melder: von netzlodern GmbH – 1.2.11
Slider Revolution: von ThemePunch – 6.6.5
ICC profile select in JPG export for NBDesigner Advanced: von Hoang – 1.0.0
Easy Updates Manager: von Easy Updates Manager Team – 9.0.14
SVG Support: von Benbodhi – 2.5.1
Theme My Login: von Theme My Login – 7.1.5
User Role Editor: von Vladimir Garagulya – 4.63.1
User Switching: von John Blackbourn und Mitwirkende – 1.7.0
Import Export WordPress Users and WooCommerce Customers: von WebToffee – 2.3.5
NBDesigner Advanced: von NetbaseTeam – 2.8.1
WooCommerce Shipping & Tax: von WooCommerce – 1.26.3
WooCommerce Store Credit: von WooCommerce – 3.0.4
WooCommerce: von Automattic – 7.0.0
Wordfence Security: von Wordfence – 7.7.1
WP Activity Log for WooCommerce: von WP White Security – 1.4.4
WP Crontrol: von John Blackbourn & Mitwirkende – 1.14.0
WP Edit Username: von Sajjad Hossain Sagor – 1.0.3
Force Login: von Kevin Vess – 5.6.3
WP Mail SMTP: von WPForms – 3.6.1
WP Activity Log: von WP White Security – 4.4.2.1

### Inactive Plugins (2) ###

My Private Site: von David Gewirtz – 3.0.11
NBDesigner: von NetbaseTeam – 2.7.1

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop-Basis: #6 - /shop/
Warenkorb: #7 - /warenkorb/
Kasse: #8 - /kasse/
Mein Konto: #9 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #362 - /agb/

### Theme ###

Name: The7
Version: 11.0.3
Author URL: https://dream-theme.com/
Child Theme: ? – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ?

### Templates ###

Overrides: dt-the7/woocommerce/cart/cart.php
dt-the7/woocommerce/cart/cross-sells.php
dt-the7/woocommerce/cart/mini-cart.php
dt-the7/woocommerce/checkout/form-billing.php
dt-the7/woocommerce/checkout/form-checkout.php
dt-the7/woocommerce/checkout/form-coupon.php
dt-the7/woocommerce/checkout/form-login.php
dt-the7/woocommerce/checkout/form-shipping.php
dt-the7/woocommerce/checkout/review-order.php
dt-the7/woocommerce/checkout/thankyou.php
dt-the7/woocommerce/content-product.php
dt-the7/woocommerce/content-widget-product.php
dt-the7/woocommerce/content-widget-reviews.php
dt-the7/woocommerce/global/breadcrumb.php
dt-the7/woocommerce/global/form-login.php
dt-the7/woocommerce/global/quantity-input.php
dt-the7/woocommerce/loop/loop-end.php
dt-the7/woocommerce/loop/loop-start.php
dt-the7/woocommerce/loop/pagination.php
dt-the7/woocommerce/myaccount/form-login.php
dt-the7/woocommerce/notices/error.php
dt-the7/woocommerce/notices/notice.php
dt-the7/woocommerce/notices/success.php
dt-the7/woocommerce/order/order-details-customer.php
dt-the7/woocommerce/order/order-details.php
dt-the7/woocommerce/single-product/meta.php
dt-the7/woocommerce/single-product/price.php
dt-the7/woocommerce/single-product/related.php
dt-the7/woocommerce/single-product/up-sells.php
dt-the7/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-27 11:06:15 +02:00
Options: ?
Notes: 87
Onboarding: completed

### Action Scheduler ###

Abgeschlossen: 166
Oldest: 2022-09-26 14:15:32 +0200
Newest: 2022-10-26 17:59:03 +0200

Ausstehend: 3
Oldest: 2022-10-27 17:14:10 +0200
Newest: 2022-11-02 16:59:03 +0100

### Status report information ###

Generated at: 2022-10-27 10:58:40 +02:00

Any news?

I tested a little further and found that the 2FA feature of iThemes Security Pro is causing the problem. As soon as I deactivate the 2FA function, the login works again. In our case 2FA is only enabled for admins, so other accounts can login.

Hope that helps.

We opened an issue at GitHub: https://github.com/theme-my-login/theme-my-login/issues/181

Same problem over here. Only Admin-Accounts seems to be affected though.

Browser console javascript error: “TypeError: a.data is undefined”

Workaround: renamed the plugin folder to deactivate the plugin. But we need or styled login back.

• This reply was modified 4 years, 5 months ago by netzlodern. Reason: Additional informations about the error