Nichole Aber

Hi @javonbangs!

The Give Core documentation has instructions for this: https://givewp.com/documentation/developers/give-php-constants/

Please note that this requires modifying your wp-config.php file, so if you aren’t comfortable with that it may be best to seek help from a developer.

Best of luck!

It would be worth changing passwords on your hosting account as well, to ensure the site can’t be tampered with on the back end.

Hello Yoram – my apologies for the extremely delayed response, I must have missed your reply. ??

It doesn’t appear the user you are logged in as has any privileges. I’d guess the user role is set to “Subscriber” per the entry in the WordPress Codex regarding Roles and Capabilities.

Whoever set up the site initially would have Administrator access and would need to grant that user account a higher level role in order to be able to manage content. Right now the user can only manage their own profile.

Best of luck!

Finally got to look at this on my computer! Oh, phones are great but not so helpful in cases like this ??

It looks like there’s supposed to be a logo there, but the reference file is missing, which is why it’s confused. There is a link to the homepage there, but no image to display. I don’t see a box with a question mark on my Mac, it’s just blank (similar to how it displayed on my phone screenshot).

Here’s the URL of the image it’s looking for, which causes a 404 not found error if I try to browse to it:
https://ourbalancedmess.com/wp-content/uploads/2018/09/Logo-OBM-2-2.png

If you go to your media library, is the image file there? Gone? Different file type?

It doesn’t appear that image is being served up by a widget, so I’m curious if it’s part of the theme – regardless it will require resetting the logo (re-uploading it or changing the image URL) wherever that image is coming from.

On the live demo for Daisy Theme it appears that the logo at the top and bottom of the page are the same file (logo.png in that case), but on your site it’s referencing two different image files (LogoOBM-Final-Cropped.png on the top, which does display, and Logo-OBM-2-2.png on the bottom, which doesn’t). Since this appears to be a pretty customizable theme, I’d check Appearance > Customize to see if you have the option there to change that lower logo image.

Hope this helps!

Interesting. Here’s a link to a screenshot from my phone. Is something missing above the Instagram images, or is it displaying correctly?

Are your computers Mac as well? This is strange indeed!

I assume you mean there are external links that will 404 once you change the permalink structure?

First things first, if you’re changing link structure you should absolutely be working in a LOCAL development environment, NOT on a live server.

This article has some code snippets that can be tweaked for your situation and added to the functions.php file, though I’ve not used this method so I can’t verify whether it works or not (or how well). Regardless, it’s best to test this in a local environment.

Another option would be to updating the permalink structure to your desired form so future posts use it, then using a redirect plugin (I’ve had good luck with Safe Redirect Manager) to make redirects from the old post URLs to the new post URLs.

The plugin does allow wildcard matches, but given the current permalink structure with post slugs coming directly after the root URL, it may redirect items that don’t need changing (a contact or about page, for example). Safest bet in this scenario would be to add a redirect for each post individually, which would be arduous but would ultimately produce the most stable results.

Agreed! Make sure they know enough that they aren’t going to break it… Then create a user account for them (make it sometging unique, since users named “admin” get targeted by baddies), and grant them Administrator role (or Editor role if you plan to keep your user account active in an admin role). If you give them Administrator rights, they can remove your account or take it down to the lowest level role.

Just be sure the site maintains at least one active Administrator to prevent potential lockouts.

Sounds like it might be a font display issue. Where on the page do you see it? I’m not seeing anything out of the ordinary on my phone (Android). Does it display like that on computers, mobile devices, etc, or just one device?

My apologies! I retract my statement. Sorry if I muddied the waters.

Since Gutenberg is not a part of core quite yet, your question may be best posted on the Gutenberg Plugin support forum to ensure the developers, contributors, and community involved with the project can find it there.

Best of luck!

Interesting. When I first viewed The Humans have Landed post it showed me the dice image on the post, but now I do see the UFOs and it is using that UFO image on the Facebook share as well.

If the site uses caching, I wonder if the image change just took a while to propagate to the point where it was reflected everywhere? The other post, my best guess it is just grabbing the largest original image on the page, so it may be worth slightly downsizing images if they’re going to be used in-text so the featured image takes priority. For example, if your Featured Images are standardized to be 2000 pixels wide (original size), make the in-text images 1500 wide before uploading (or something similar).

I’m not familiar with that plugin, but it may be worth popping in on the dedicated support forum for the plugin if you want to try your luck with a more focused support community.

If you can access the “Users” section, go into your profile and see what your user role is set to. It seems strange that options would just disappear.

If you have the Administrator role, it may be a conflict of some sort. It appears to be a relatively new site using a standard theme, but have any plugins been installed? If permissions allow, you could try installing the Health Check plugin and using Troubleshooting mode to see if there are any issues there.

According to the www.ads-software.com requirements, PHP 7.2 or greater is recommended, so WordPress itself should be fine. It’s great that your host is updating your version of PHP!

That being said, it may be wise to check your themes and plugins (especially older plugins or those created by third-parties) to ensure they will be supported.

Hello @yoramschwell! Do you see any options in the admin sidebar? Or is it completely gone?

Is the top bar still showing?

Hello @saulphineas!

What images should be displaying in sharing, for these two posts?

And, are you using Jetpack Publicize, Jetpack Share Buttons, or some other service to manage sharing?

When I go to share The Humans have Landed on Facebook using the Share button on the post, it pulls the current Featured Image, which is a variety of dice. That makes sense to me, as the share function should logically pull the Featured Image first if there is one.

The second link doesn’t pull the Featured Image, but instead uses the image with the three race cars (from item #3 in your post) for Facebook share. I noticed that the featured image on this post is a PNG rather than a JPEG. Could it be that Facebook share doesn’t like PNG images?

Also, from what I understand of Facebook sharing, by default they pick whatever image they want from the page or links, and you’re kind of stuck with it. It might be the featured image, and it might not, unless you tell it otherwise. Facebook must have issues with this, because there’s a whole section on their developer site that addresses image optimization for Facebook sharing.

Yoast SEO should let you override the random selection for Facebook sharing specifically – in the Edit Post screen scroll down to the Yoast SEO section, click the “Share” tab on the left, and then upload an image to be used for Facebook sharing. The tooltip states:

If you want to override the image used on Facebook for this post, upload / choose an image or add the URL here. The recommended image size for Facebook is 1200 by 630 pixels.

I hope this helps! Let me know how it goes.

If all else fails, it may be something with the sharing plugin (Jetpack?) or with Yoast SEO, in which case you can click either of the links in this paragraph to get to the plugin-specific support forums.