Bernadett

Hi @gujingc,

We have deprecated the ‘Add video’ option, which used to be at the ‘Add slide’:
https://smartslider.helpscoutdocs.com/article/1764-slider-settings#add-slide

Now you should choose to create an empty slide, where you will be able to insert a YouTube layer:
https://smartslider.helpscoutdocs.com/article/1846-youtube-layer
to add your video to the slide.

Hi @msoliman,

I’m glad that you like Smart Slider 3.

Unfortunately, in the free version we don’t have an option for that. We have this setting for autoplay only in the Pro version of Smart Slider 3, where you can set a Finish autoplay on value.
https://smartslider.helpscoutdocs.com/article/1807-slider-settings-autoplay

Hi @eduardohernandez19,

I think you need the Crossfade animation instead of Fade. You can change it at the Slider settings -> General tab.
At Fade animation the current slide fades out and the next slide displays behind it. Your second slide is vertical, the 3rd is horizontal, and because of that you can see the 3rd slide earlier.
But at Crossfade the current slide fades out and at the same time the next one fades in. Can you try it?

What do you want to achieve? Can you send us a link where we can check your slider? Or a screenshot where we can see the issue?

If you prefer to do this privately please send us a support ticket: https://smartslider3.com/contact-us/support/?ref=https://www.ads-software.com/support/topic/in-this-slider-how-to-add-the-iframe-tag/

Hi @pallavi08,

Do you want to add an image on your slider? In this case I can suggest use the image layer, where you can put the link of the image.
https://smartslider3.helpscoutdocs.com/article/361-image-layer

If you want to add a link on the image, you can use the Link field in the layer window.

Or if you want to put an iframe on your slider, you can use the Text layer, where you can add your own custom code.

Hi @fantrip,

I can see a JavaScript error on your site, which you can check like this: https://smartslider3.helpscoutdocs.com/article/318-chrome
JavaScript errors stop every other JavaScript code on the page and prevent them from working, so they need to be solved.

The error on your site is:
Uncaught SyntaxError: Unexpected end of input
and it points to the following file:
/wp-content/cache/autoptimize/js/autoptimize_77acdb54ea70d7b0f107b007fe9b656a.js

As this file is coming from Autoptimize, I’d suggest disabling Autoptimize first, and then looking for JavaScript errors again. That should give the real error pointing to the file of one of your plugins (or an inline codepart).

If the error goes away when you disable Autoptimize, the problem can be that Autoptimize’s minification reaches a server limitation.

Hi @floecorp,

I can see 170px padding on the section where your slider is, and because of this padding you can’t see your slider.

View post on imgur.com

Maybe this code is coming from your theme, can you check the settings of your theme?

Hi @saliw,

The white space is coming from your Elementor section, where you have set the height to 100vh. Can you check your settings in Elementor?

Hi @saliw,

Fullpage mode is available only in the Pro version of Smart Slider 3:
https://smartslider3.helpscoutdocs.com/article/400-responsive-mode-fullpage

If you’ll have any questions about the pro version, please send us a support ticket:
https://smartslider3.com/contact-us/support/?ref=https://www.ads-software.com/support/topic/smart-slider-in-tablet-portrait-mode/

For the second problem: Can you send me a link where I can check your slider?

Hi @patrick300,

I’m sorry, but the lightbox option is available only in the Pro version of Smart Slider 3: https://smartslider3.helpscoutdocs.com/article/371-link#lightbox

The hand icon means, that you can switch to the next slide if you drag with your mouse.

Hi @websitehelperberto,

We have made this fix for the Pro version as well. Please send us a support ticket with your order ID, and I will send you the fixed version:
https://smartslider3.com/contact-us/support/

Hi @charliegearon,

Thanks for contacting us!

I made a test on my test site with Divi builder and with the Divi Theme, but I couldn’t reproduce the problem. Which version of Divi and Smart Slider 3 are you using?

Can you send us a support ticket? https://smartslider3.com/contact-us/support/?platform=WordPress&version=Free&rel=https://www.ads-software.com/support/topic/divi-builder-issue/

To find out what is causing this problem exactly, we need to debug the issue, but for that we will need to take a deeper look into your website.

Hi @websitehelperberto,

Thanks for contacting us!

We made a fix for this problem but we couldn’t release the new version yet.

You can find an installer here:
https://drive.google.com/file/d/1JP6mcRXa9VaTeJ9o_35nM_HWMaXDkFfk/view?usp=sharing

You should just go to your Plugins list, delete your current Smart Slider 3 (don’t worry, your sliders will stay) and install it:
https://smartslider3.helpscoutdocs.com/article/55-wordpress-installation#admin
and it should fix the issue!

This fix will be available in the next version as well, so you can safely update.

Let me know if you would still have any issues after that!

Hi @quinthr,

I can see that you have sent us 2 support tickets, and my colleagues have answered you on those days. Maybe the answers landed on your spam or promotions folder. Can you check it?

This problem will most likely be related to a database limitation reached. But to find out what is causing this problem exactly, we need to debug the issue, but for that we will need to take a deeper look into your website.

Hi @jungleventsit,

I can see a JavaScript error on your page which you can check like this: https://smartslider3.helpscoutdocs.com/article/318-chrome
JavaScript errors are stopping every other JavaScript code that should run after them and prevent them from working, so they need to be solved.

I can see this error is coming from your theme. If you change to another theme, can you see the issue?

And I can see that you have sent us a support ticket yesterday, have you got my answer? Please check your spam/promotions folder, too!