nhadmin

Unfortunatly we still haven’t found the cause of the issue so it’s still unresolved ??

Hi,

I think the thread’s removed a message I sent – did/can you send the email to digital at nu-heat.co.uk again please?

Thanks

Would you mind letting me know when you’ve sent it, just so I can keep an eye out for it?

Thanks

Hi,

The file name structure we use will be something like ‘marketing-get-a-quote-90717.zip’ (using the form name and then a number generated for the entry).

Our server (hosted by Kinsta) say Gzip, Zip, and Tar are supported.

Sure, do you have an email I can share the form details with?

The error happens in the entry (in back end of Gravity Forms) when you click ‘Bulk download all files’ (under the ‘Bulk Download’ section). And it also happens when you click ‘Download all files for this entry’ in the email (form notification).

Thanks

Hi,

I’ve replied to the following, though if you need anything else just let me know.

Which php version you use? 7.4
Which WP version? 5.9.4
Do you change the zip extension at your server? Nope, it remains .zip
How big are the zip files? Usually between 10kb – 10mb
What server you use? Linux or Windows? Linux (ubuntu 20.04)

Thanks

Hi,
I’ve rolled it back to 1.0 and turned off all other plugins (except for Gravity Forms) and it still seems to be happening. Could it be a conflict with the WP version?

I’m stumped!

Hi,

Thanks – in response to your points:

We’re using Version 3.0.0.
Yes, we have various teams who all use separate devices to download the zip files and it’s stopped working for all.
We can open all other zip files as normal, it’s only the ones from this plugin we can not longer open.

Any help would be appreciated.
Thanks

It looks as if adding in the GA container ID caused it to start firing in GTM (even though we’re not using GA), although it’s still temperamental.