Joanna Gil

Hi, thank you so much for reaching out. I fixed the problem by adding a CSS modification:

.wc-proceed-to-checkout .button?{margin-top: 50px !important;}

I tried everything directly with the klarna & afterpay message and nothing worked. So, that kinda solution on adding that CSS code fixed my particular issue in the cart section.

Hello,

The last update of the plugin is working perfectly, no problems! Thank you so much!

Hi Nirmal,

Thank you for your response and for assisting with this issue.

I’ve sent the error log file to your email as requested. Please let me know if you need any additional information to help with the investigation.

I appreciate your support and look forward to resolving this soon.

Best regards,
Joanna

Hi @sweetiowa,

I wanted to share my experience with you regarding the compatibility of the plugin with different hosting providers. I host my WooCommerce store on SiteGround, and I can assure you that the plugin works perfectly fine with it. You don’t necessarily need to host your site on WordPress for this plugin to function effectively.

Thank you for your prompt response.

I appreciate your explanation, and I understand the limitations on providing support for free plugins outside of the designated forum.

However, I wanted to highlight that the issue I experienced was not exclusive to my setup, as I encountered the same problem while testing the plugin demo. This leads me to believe that it may be a broader issue that warrants investigation.

While I understand that resolving conflicts with external plugins is not an obligation of your team, I believe addressing such issues, when feasible, can significantly enhance user confidence in the overall quality and reliability of the plugin. When users see that even the free version of a plugin functions seamlessly, they are more inclined to invest in the pro version for additional features and support.

Ultimately, my intention in bringing attention to this issue is not to criticize the plugin but to provide constructive feedback that could potentially benefit both users and the plugin developers alike.

Warm regards,

Joanna Gil

Hi, @carolm29

Thank you very much for your prompt and thorough response, and for providing the clarification I needed.

I truly appreciate your assistance in addressing my inquiry and providing clarity on this matter. Your responsiveness and professionalism have been commendable.

If I have any further questions or concerns in the future, I won’t hesitate to reach out to you.

Once again, thank you for your help.

Best regards,

Joanna.

Hello @carolm29,

Thank you for your prompt response and for addressing my inquiry regarding the WooCommerce Shipping & Tax plugin.

While I appreciate the detailed explanation of Jetpack’s capabilities and functionalities, I’m still seeking clarity on whether the WooCommerce Shipping & Tax plugin itself requires Jetpack for proper functionality within my WooCommerce store.

To reiterate, my primary concern is to ascertain whether Jetpack is essential for the core functionality of the WooCommerce Shipping & Tax plugin. Although I acknowledge the benefits Jetpack offers in terms of security, performance, and customization, I already have alternative solutions in place to address these aspects within my website infrastructure.

Therefore, I kindly request a clear confirmation regarding whether the WooCommerce Shipping & Tax plugin relies on Jetpack specifically, or if it can operate independently without the need for Jetpack integration.

Your assistance in providing this clarification would be greatly appreciated as it will help me make informed decisions regarding the management of plugins within my WooCommerce store.

Thank you once again for your assistance, and I look forward to your response.

Have a great day!

Joanna.

Dear Janilyn,

I hope this message finds you well.

I wanted to follow up on my previous message regarding the issue I encountered with the live demo. I understand that resolving technical issues can take time, and I appreciate your team’s efforts in addressing this matter.

As mentioned earlier, I’m still experiencing the same problem with the pricing discrepancy in my own setup. The screenshots I provided illustrate the issue clearly.

I remain eager to collaborate with your team to identify and resolve the underlying cause of the problem. Please let me know if there are any updates or if additional information is needed from my end.

Thank you for your attention to this matter, and I look forward to hearing from you soon.

Warm regards,

Joanna Gil

Dear Janilyn,

Thank you for your prompt and insightful response.

I followed your suggestion and tested the live demo you provided. While doing so, I encountered an unexpected error that I believe may be related to the issue I’m experiencing. Specifically, every time I increase the quantity in the cart, the price decreases. Although this isn’t identical to the problem I’m facing, it appears to be a similar anomaly.

In my case, the price is increasing instead of decreasing as observed in the demo. The difference is that in my case, the price increases when going to the cart.

https://snipboard.io/Uvh47l.jpg

https://snipboard.io/h42qMu.jpg

I’ve attached screenshots illustrating the discrepancy for your reference.

Given this, I’m even more inclined to collaborate with your team to pinpoint and resolve the underlying cause of the issue. If your developers require access to the backend admin to investigate further, I am more than willing to provide the necessary credentials in a secure manner.

Thank you for your continued support and understanding as we work towards a solution.

Warm regards,

Joanna Gil.

I hope this message finds you well. I am writing to provide an update regarding the issue I reported with the WPC Product Options plugin for WooCommerce.

Background: As previously mentioned, I installed the WPC Product Options plugin on my WooCommerce store to address compatibility issues with the PPOM for WooCommerce plugin. However, due to the prolonged response time, I needed to take immediate action to ensure the continued operation of my website. Consequently, I installed an alternative plugin as a temporary solution.

Issue Update: While the WPC Product Options plugin was causing disruptions, I observed that when customers selected certain options and added the product to their cart, the cost of the addons increased twice. Despite efforts to troubleshoot by deactivating both plugins and changing the theme, the issue persisted.

Resolution: To mitigate any disruption to the functionality of my website, I installed an alternative plugin that allowed for seamless operation. However, I want to reiterate my preference for the WPC Product Options plugin and seek a prompt resolution to the reported issue.

Request: I kindly request your urgent assistance in resolving the issue with the WPC Product Options plugin. As a valued user of your plugin, I am eager to continue utilizing its features to enhance the functionality of my store.

Please let me know if you require any further information or assistance from my end to diagnose and rectify this issue.

Thank you for your attention to this matter.

Best regards,

Joanna Gil

Hello,

I hope this message finds you well.

I am writing to provide an update regarding the issue we have been investigating. After thorough analysis and troubleshooting, I am pleased to inform you that we have identified the root cause of the problem.

It turns out that the issue was stemming from a configuration setting within the PPOM for WooCommerce plugin. Once this setting was adjusted, the problem with the bundle product configuration was resolved.

I want to express my sincere gratitude for your patience, cooperation, and diligent efforts in troubleshooting this matter. Your assistance was invaluable in the process of identifying and resolving the issue.

Moving forward, I am confident that the bundle product functionality will now operate smoothly without any further complications. Should you encounter any other challenges or require additional support in the future, please do not hesitate to reach out.

Once again, thank you for your dedication and collaboration in resolving this issue promptly.

Best regards,

Hi there,

Thank you for your continued patience and cooperation regarding this matter.

After thoroughly investigating, I’ve confirmed that all the products included in the bundle have been meticulously reviewed, and none of them are set to be sold individually.

See it here: https://snipboard.io/rEMWaf.jpg

I carefully examined the screenshot you provided and attempted to locate the specific code you mentioned. However, as it appears to be related to Elementor, I took the initiative to deactivate Elementor, LA-Studio Element Kit for Elementor, and even change the theme. Despite these efforts, I regret to inform you that the issue persists.

Prior to this, I conducted extensive testing with nearly all plugins deactivated, yet the issue persisted unabated.

In light of these findings, could you kindly create a mock page to serve as a simulator? This will enable us to assess whether the plugin functions flawlessly under different conditions. Your assistance in this matter is greatly appreciated.

Thank you in advance for your cooperation.

Best regards, Joanna Gil.

Hello Janilyn,

I’ve attempted the solution you suggested, but unfortunately, it didn’t resolve the issue. I’ve attached a screenshot for reference: https://snipboard.io/xjzsDG.jpg. I’ve also tried switching themes and deactivating plugins, but it appears to be related to the bundle plugin itself.

Looking forward to your further guidance on resolving this matter.

Best regards, Joanna.

Hi, I also have the same issue. I will be attentive to any news! Thanks in advance.

Oh, I just found out that your plugin works with multi-currency in the PRO version.
As you said in Debug mode, I was able to see what was happening…

If I had known that before, I had saved time trying to look for a solution…

Thank you anyways.
https://snipboard.io/WENZpk.jpg