nicholas2019

Hello,

Thank you so much for the 5-star review. We are glad you enjoyed WPvivid plugin.

Have a great day.

Hello,

Thank you so much for the 5-star review. We are thrilled to hear that you enjoyed using WPvivid plugin!

Have a nice day.

Hello,

Thank you sincerely for your outstanding 5-star review! We’re delighted to hear you found WPvivid plugin easy to use and the support team helpful.

Have a great day.

Hello @keysuck ,

In your specific case, adding or modifying additional Nginx rules for CompressX is not necessary. Nevertheless, should you experience any difficulties while utilizing the CompressX plugin, please feel free to reach out to us for further assistance.

Kind regards.

Hello @melav ,

You can upload the backup files to your website using an FTP client or the cPanel File Manager.

Please note that WPvivid recognizes only ZIP files with their original names. Therefore, avoid unzipping or renaming the backup files if you intend to restore them using the WPvivid plugin.

Kind regards.

Hello,

We sincerely appreciate your brief yet impressed 5-star review, and we are grateful for your acknowledgment of our product.

Have a nice day.

Hello,

In this case, please provide us with the debug information either through the WPvivid plugin’s Debug page or by sending it to our support email at support(a)wpvivid.com. We will thoroughly analyze it to identify the issue.

To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.

Hello,

We sincerely appreciate your brief yet impressed 5-star review, and we are grateful for your acknowledgment of our product.

Have a nice day.

Hello @narayanipharmacy ,

Please go to WPvivid Settings > Media Cleaner Settings, set ‘Post Quantity Processed Per Request’ to 10 and ‘Media Files Processed Per Request’ to 20, then save the changes. Afterward, let us know if this resolves the issue.

Kind regards.

Hello @narayanipharmacy ,

Could you please send us the debug information via the WPvivid plugin’s Debug page? We will thoroughly analyze it to identify the issue. Thank you in advance for your cooperation.

To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.

Kind regards.

Hello @onlinedoit ,

Thanks for the 5-star review! Check out our official website for more information on the Pro version.

Have a nice day.

Hello @harin ,

Based on your description, the restore task seems to be stuck during the database import, possibly due to a server configuration causing a timeout issue. To address this, we recommend first uploading the WordPress files to your new site to restore them, followed by restoring the database separately.

If the issue persists after trying these steps, please send us the debug information through the WPvivid plugin interface, as the current details do not provide enough clues to diagnose the problem. Additionally, include a link to this thread in your email for more efficient tracking.

Kind regards.

Thank you for your update. We’ll analyze the information and update you soon.

Hello @narayanipharmacy ,

Based on our experience, the occurrence of this error is typically attributed to the web server settings. When the error occurs, please open your browser’s developer console (by pressing F12 on Chrome) and navigate to the Console and Network tabs. Check if any errors are being displayed in those sections. If you find any errors, we recommend contacting your web host and resolving these errors before proceeding further.

Kind regards.

Hello @eddievet ,

1. I did send it. I am sure it attched it in the description box. Also, i am facing another issue and this is an EMERGENCY.

We’ve searched all email folders, including Spam, but haven’t found your debug information. To avoid further delays, please download the staging log and send it to our support email. Additionally, please include a link to this thread in your email for efficient tracking.

2. Please publish a sample post on your site. Then, create a backup and restore it. After the restoration, please let us know if the sample post is missing.

Kind regards.