Nicholas E. - a11n

We discovered this issue to be caused by the .htaccess file being modified by a performance plugin.

Removing the redirect below from the .htacess file resolved it:

RedirectMatch 301 /fb(.*) https://www.facebook.com/purewaterspas/reviews/$1

A default .htaccess for WordPress without any optimization/modifications is described here: https://www.ads-software.com/support/article/htaccess/

It is advised to backup the .htaccess file before doing any changes to it.

Hi @inkorporation,

Hello,
Have you heard anything about this issue?
I am in the same situation.

If you’re experiencing the same issue, are up to date, and have conflict tested as described above, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Also include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there. ??

• This reply was modified 2 years, 10 months ago by Nicholas E. - a11n.

Hi @effiekyr,

Perfect. We are so glad to hear everything is working now.

I’ll go ahead and mark this thread as solved.

Please feel free to open another one if anything else arises.

Hi @leforumdulocal,

Thanks for reaching out to us.

By default, customers actually can remove their saved card information at My account > Payment methods.

Link to image: https://d.pr/i/nZ1aaS

Do you see this option when you visit your site at leforumdulocal.fr/mon-compte/moyens-paiement/?

If not, it would be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here with your reply.

We look forward to hearing from you.

Hi @ensalock,

Thanks for reaching out to us.

I just ran through a test on my site and cannot seem to replicate the same:

Link to image: https://d.pr/i/k27OCS

It would be great if you could share your current System Status Report. You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here in your reply.

I’m thinking this is caused by a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our Self-Service Guide.

**How to test for conflicts**

The best way to determine if the issue is being caused by a theme and/or plugin is to:

1. Temporarily switch your theme to Storefront or Twenty Twenty theme.
2. Try to reproduce the problem:?
If the problem is resolved, it’s a theme conflict. If not, continue to the next steps.
3. Temporarily deactivate all plugins except WooCommerce and Stripe. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it’s a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

For more detailed instructions, check out How to test for plugin and theme conflicts.

Please let us know how that goes.

**Tools to help with troubleshooting**

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

We look forward to hearing from you.

• This reply was modified 2 years, 11 months ago by Nicholas E. - a11n.
• This reply was modified 2 years, 11 months ago by Nicholas E. - a11n.

Hi @lisahassan422

I was unable to view your site at https://lightofmindapparel.com/. ??

There are a couple of areas where options that affect the shop page can be found so I’ll share them all both!

If you navigate to Appearance > Customize > WooCommerce > Product Catalog, you’ll have a few options to control if products and/or categories and how many rows/items appear on the shop page:

Link to image: https://d.pr/i/uCAdzV

You can also choose if a product is visible on the shop page when editing it individually:

Link to image: https://d.pr/i/LmJipI

If the above options do not help you customize the shop page enough, you can create your own custom shop page using shortcodes. We’ve documented how to use shortcodes here.

I hope this sends you in the right direction! ??

Hi @filipwawer,

Are the payment icons fixed in the latest version? It’s kinda essential for me, that’s why I’m using the 5.5 version.

I’m not familiar with the payment icon issue. It looks like there have been a few changes that may tackle the issue you are referring to. You can see the changes made for each version here.

Can you try to create a backup of your site so that you can roll back Stripe’s version if the issue is still occurring?

If the issue is still occurring, I’d like to make sure that the developers are aware of the icon issue you describe.

Open issues with the Stripe plugin are tracked here.

If you don’t see an open issue and it has not been resolved, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Please include a link to this forum thread as well.

We look forward to hearing from you.

Hi @andokane,

Sorry for any confusion.

We were waiting to hear back from you on if deactivating any other plugins also utilizing the pixel data, such as WooCommerce Pixel Manager: por woopt made any difference.

Are you still seeing the same message?

We detected event code but the pixel has not activated for this event, so no information was sent to Facebook. This could be due to an error in the code, but could also occur if the pixel fires on a dynamic event such as a button click

We look forward to hearing from you.

Hi @lilshawn,

Thanks for opening a ticket with us.

I am confirming that our team has received it and will be in touch soon! I’m marking this thread as resolved since we’ll continue our communication via email.

Have a great day!

Hi @daviday,

Sorry to hear you’re having trouble after updating!

Could you share your current System Status Report? You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here.

Does this happen with every order and are you able to replicate it when testing it yourself?

If so, it may be worth checking for conflicts caused by other plugins and/or your theme.

The best way to determine if the issue is being caused by a theme or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce and Braintree for WooCommerce Payment Gateway. Then test to see if the issue is resolved by placing a test order.

To figure out which plugin is causing the problem – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

—–

If you don’t want to do this on the live site, we understand. You can use this plugin to easily set up a staging (test) site:
?
https://www.ads-software.com/plugins/wp-staging/

We look forward to hearing from you.

• This reply was modified 3 years ago by Nicholas E. - a11n.

Hi there!

Thanks for reaching out and sorry to hear you’re having trouble.

Could you share your current System Status Report? You can get it by navigating to the WooCommerce / Status section of your site. Once there, click on the Get system report button and then copy it by clicking on the Copy for support button. Then paste it here.

It is very possible that another plugin is causing this issue. We can test for this.

The best way to determine if the issue is being caused by a theme or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce And Google Listings & Ads. Then test to see if the issue is resolved.

To figure out which plugin is causing the problem – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

—–

If you don’t want to do this on the live site, we understand. You can use this plugin to easily set up a staging (test) site:
?
https://www.ads-software.com/plugins/wp-staging/

If it turns out to be another plugin and you are able to narrow it down to a specific one, it would be best to get in touch with their support team to resolve it.

Let us know how you make out!

Hi @fabio323ti,

I totally understand how that would be advantageous.

This type of customization is not within the scope of our Support Policy, but I did do some searching around and found a Stack Overflow thread that may help you accomplish this here!

Please note that the proposed solution may help you add custom user meta to selected customer area, but to be able to search by custom user meta, you’ll have to additionally modify the json_search_customers function inside plugins/woocommerce/includes/class-wc-ajax.php.

I hope this sends you in the right direction. (:

Hi @jonstubbington,

That is great to hear! We are thrilled the issue has been resolved.

I hope you have a great day! (:

Hi @ariesgdim,

In most cases, you’ll want to edit the .htaccess file at the root of the site. In your case, that would be ‘/public_html/earthandfire.shop/.htaccess’.

If you still run into trouble, please open up your own support forum topic at https://www.ads-software.com/support/plugin/woocommerce/?view=all#new-topic-0 as this one has already been marked as resolved.

Thanks!

Hi @hassoun,

Sorry to hear that you never received a response! I just reviewed the ticket opened and see that we replied on October 14th. I will resend the response as it seems it never landed in your inbox. Please check your spam folder as well.

We look forward to hearing from you.