Support

Hi,

at the moment you can only tell him, that he has to opt in by enabling “show until user accepts”. If the user then denies it will pop up again and block the page on the next page view.

Showing the user another message after denial would be possible, but i think if you want to have this solution, it is quite similar, as if you just use the compliance type “Just inform users..”.
Because if the user really has no choice other then to accept, there is no need of showing him the deny button.

In the scrolling thing i will definitely have a look.

Regards
Nikel

Hi @jackstron,

thanks a lot for your valuable Feedback again. Will put those two on top of my list.
That you can use one link in the banner already you have recognized, right? My idea was that you can use this for a link to a data privacy page. Or is this not usable for this purpose from your point of view?

Regards
Nikel

Hi @jackstron,

I just released a version with blocking background. At the moment with no customization possible.

Thanks again for your Feedback!

Regards
Nikel

Hi,

you haven’t checked “enable cookie banner” in Tab “general” haven’t you?
If you tick this box it should work.

Regards
Nikel

yes, sure. Just sent me an e-mail: [email protected]

Regards

hi,

unfortunately you are using a paid theme and plugins. A i do not have a licence for them, i can not reproduce your set up.

Do you have a testing environment, where i can have access to your wordpress installation and FTP?

Another way would be, that you activate debugging and sent me the debug log of wordpress:

Debugging in WordPress

I would really appreciate it, if you help me finding the problem.

Regards
Nikel

hi, can you send me a list of all installed plugins? and the name of the theme?

Do you use any kind of caching?

Regards
Nikel

Hi Alex,

unfortunately it is very hard to debug your problem only with the link to the page.
What I saw is that the needed scripts and codes are not even loaded or in the source code of your page. Are you sure you activated the plugin?

If you have a standard wp installation the settings should be here:
https://www.thatfingergame.com/wp-admin/options-general.php?page=nsc_bar-cookie-consent

Regards
Nikel

Hi Talia,

i had a quick look at you website, and you implemented the osano solution WITHOUT this plugin as it seems. You do not load any resources from this plugin, but load it directly from cloudflare cdn.
You can easily validate it by completely deleting this plugin, then you will see that the banner is still on your page.

Please talk to your developer, that he removes it.

Regards
Nikel

Hi @frank-j,

thanks a lot for your support. With IE you mean probably IE11, right?
Regarding the Banner I am using this OS library: https://github.com/osano/cookieconsent/tree/master

I am waiting for their version 4 release, hoping this will fix this issue.
For easy upgrading reasons I did not got involved in changes regarding the banner code itself.
So please be a bit patient regarding the IE bug.
For the buttons I am depending on their library as well.

I expect some improvements regarding v4 otherwise I guess i am going to fork their project.

Regarding the cookie opt out link: you are right. But I won’t do reopening of the banner. What do you think of having a second shortcode only with the status.

Then you are able to do the following, for example:
Your optin status: agreed change <- this will be a link then.

Until this is released, probably you can change your text to this?
Cookie Opt-In Status: cookies abgelehnt, zum ?ndern hier klicken.

Not perfect, but maybe less confusing? See screen as well: https://nikelschubert.de/images/screenshot_15.png

Regards
Nikel

Hi @jackstron,

that is a nice idea. As soon, as the centered feature goes live, this will be a part of it. Thanks a lot for your support.

Regards
Nikel

@jackstron
Hi, I just released it in version 1.7.
Hope it helps.

Regards
Nikel

Hi @jackstron,

as I use the osana JS for the banner I will first wait and see want their next big release v4 brings.

If the centered box is still necessary after the update, it will be implemented.

Regards
Nikel

Hi @jackstron

Thanks a lot for all your feature requests! I really appreciate this! It really helps to get Feedback and an Idea which feature to implement next.

Regarding the JS Hooks: I have to see how to implement that in a secure way. But this is a thing I have thought about myself as well.

At the moment I can not say when it will be implemented.

Regards
Nikel

Hi @jackstron,

this is an interesting feature. Which I will include in the next release.

Regards