Nik Sebastian

Hi @hawaiirealestate – as this is a paid feature and you are a paid license holder these questions cannot be answered here.

Looks like the emails are not getting delivered to bro***@us***.com— Would you mind reaching out to us with a different email or sharing the email address where we can reach out to you?

I apologize that we’re not able to respond to paid version questions here in the www.ads-software.com support forums for the free version, but I really appreciate your help!

Thanks ??

Hi @hawaiirealestate –

Looks like the emails are not getting delivered to bro***@us***.com— Would you mind reaching out to us with a different email or sharing the email address where can reach out to you?

Hi @fahimmurshed – Jumping here on behalf of Prasant and Kenneth.

It seems that you are using the paid version of WPForms on your site. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance??

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hi @theroq17 – I am Nik jumping here on behalf of Prashant as he is currently not available.

Would you mind sharing the Site Information with me?

Thanks, and please let us know.

Hi @djsparks, sorry about the trouble you are facing here!

As you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance??

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hi @greywardens,

We’d be happy to help!

It seems that you are using the paid version of WPForms. If you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard when you have a chance??

From there, our support team will be able to take a closer look at your request. 

Thanks!

Hi @chelminski sorry about the trouble here!

If you’re seeing a blank page or an AJAX error in the console log, please make sure you’ve disabled AJAX as mentioned in the steps above. This snippet will only work if AJAX is disabled on the form.

Hi @danihu,

We haven’t heard back from you in a while, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @riaann,

We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @vanessacjob

We haven’t heard back from you in a while, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @unwellc — In case it helps, you can refer to this guide — the folders are mentioned in this guide too.

Thanks ??

Hi @ntribrd – after disabling the Weekly Email Summary, are you still receiving emails now?

Thanks,

Hi @nikist – I am glad to know that the issue has been sorted!

Have a good one ??

Hi @vanessacjob,

I’m sorry to hear that you’re having issues with email delivery.

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps ??

Hey @riaann – sorry about the trouble here!

In this case, I would recommend you to add this filter and disable the email suggestion feature.

Hope this helps ??