Nirav Mehta

Email Subscribers can and does indeed send emails in background. That can happen if your WordPress setup / webhosting support it though.

We have extensive documentation on this. Please refer to:

• Scheduling cron for email sending
• How to enable WordPress crons

There are further links in these articles about setting up crons with cPanel etc.

If you have difficulty with any of these, you can also sign up for our paid Starter plan, that takes care of managing automatic email sending (among many other things) at a very affordable price.

The “Send” button is the “last resort” – if everything is failing, or if you want to manually dispatch emails at any time, then only you’d use it.

Most users setup automatic background sending and do not have to press the send button.

Please check under your email sending settings if everything is setup properly. Do setup cron – at least WordPress cron (it’s not that hard). Contact your hosting company about this and they can also help. Or signup for any of our paid plans. That should solve this problem.

Hope this helps.

Gracias!

Sorry to see you didn’t have an awesome experience with our plugin.

We do try to help and support everyone – both free and paid users. We have tried to keep things simple and understandable as much as possible. But will keep improving further.

Thank you for acknowledging all our hard work and being an awesome user!

Thank you!

We just rolled in a new dashboard design! Hope you’ll like that too!

Sorry to see you gave a three star rating because Email Subscribers does not include Captcha in the free version.

We’ve included a lot of features in the free version – and the glowing reviews are a proof of that. We’ve kept features that require additional integration work, or things that require a server side component or things that are “pro” by nature in the paid versions.

Hope you will see the overall value of the solution and how affordable it is compared to alternatives.

Thanks for the feedback.

@bhammondcvl Will check on those and revert. Thanks for the detailed description of the problem.

@antya63 What’s the hourly limit for number of emails on your setup? Plugin will respect that limit to avoid issues with hosts that have a hard limit on emails.

@vancleave8888 That is indeed problematic. Will do further review on our side. But if you can provide any additional details to help diagnose, it will be super useful.

Thanks.

@wfieldhouse, @avidtrader: Can you please confirm the emails are not sending out even after an hour? Try opening your Cron URL (you can locate it under Settings for the plugin) in a new browser tab. See if that dispatches emails.

If emails are still not sending, please try sending a test email from Settings. And let us know if you are using any SMTP / email service plugin.

Sorry for the troubles, we want to resolve all problems at the earliest, so the more information we can get, the better.

Thanks for the feedback!

Special characters: We’ll fix that soon. Will also check if there are any other areas of the application where this issue exists.

“Select active/inactive and creation new Post notification don’t work” – can you please clarify that a bit further?

Post notifications are NOT sent immediately on purpose. A lot of people were complaining about system slow downs due to immediate email sending – we moved this to background jobs – that execute hourly. So email sending should be more reliable now – just that we didn’t communicate this properly. We will continue enhancing this further.

Email delivery issues are really frustrating – for users, site owners and developers! So many things can go wrong, and there are so many different systems involved that it’s even difficult to figure out the exact issue.

We’re building a “deliverability test” tool in the plugin. We’re handling a lot of undercover dirty work so end users don’t have to bother with it. Hopefully that should help problems like what you faced.

We’re also working on something else that will make it super fast and reliable to send newsletters even to larger lists. It may be a Pro-only feature, but we’ll provide some alternatives that even free plugin users can benefit from..

Lots of exciting things coming to the plugin in 2019 actually!

Hope you can come back to the plugin in future!

We removed this feature because it was causing problems and confusion for many users. We believe the new design is much simpler for most users.

But you are right, this is at the cost of a functionality that was previously available. We are monitoring user feedback and have some different plans to allow sending emails to chosen shortlist of people..

While I understand this is an important feature for you, do you think its removal is worth giving 1 star review to the plugin? Request you to reconsider your rating.

Thanks.

Most people use Icegram with default themes and customize the colors to meet their site designs. Have you tried customizing colors?

In terms of design quality, we recently refreshed the default themes to match current design trends – flat, simple…

Still, if you can tell us what you did not like specifically, we can look at ways of improving designs.

It would certainly make sense to delay the timed message in your scenario.

I recommend you don’t use two popups in this case. If your main form is in the popup, use an action bar / messenger / or any other message type to show your timed message. This way they won’t overlap.

If you indeed need both to be popups, you will need to write some custom JavaScript code to delay the timed popup. Icegram has a very good JavaScript API that triggers events when a message is shown / hidden. What you can do is catch the “show” event of the first popup, and in it’s event handler, reset the timer for timed popup. Then catch the “hide” event of the first popup, and restart the timer for the timed popup.

We won’t be able to add this feature in Icegram core because many people expect a timed message to show at the defined time – irrespective of other messages visible at that time.

Hope this gives sufficient background and information to solve the problem you are facing.

Hi Rob:

Icegram has a premium Overlay add-on that covers the full page and shows content within.

As for multiple buttons, Icegram provides for one CTA button, but you can add as many links / buttons as you want in the message body.

If you want Yes / No style buttons, you can create them in the message body with your own HTML, and leave the Icegram CTA Button text blank. Also, add “ig_cta” CSS class to your main CTA button so Icegram can track conversions.

HTH!