niwf

Hi grisell03,

We have fixed the issue of arrow cursor and Book Now button that you had reported. Please install the latest version (1.1.5). Now, the customer will not be able to proceed with booking until they select some slot.

@grisell03,

I have checked the issue in the site you provided. I noticed that none of the ajax calls are getting a proper response from your site, which caused the product price to keep loading. For further investigation on the issue, I would need to check the issue by logging in to your website. Could you please share your credentials to the site by sending an email to [email protected]? I’ll investigate and get back asap

@digitvarsha,

I just checked the site you provided, one of the JS change events is not getting triggered on your site. In order to investigate this further, could you please provide us the credentials of your site. Please send it to us at [email protected]

@digitvarsha,

That is correct. Right now, there is no way to bring the calendar to the checkout page.

Regarding the price issue, we are looking into your site. We will get back to you soon.

@digitvarsha,

Apologies for any inconvenience caused.

Regarding your queries:
1. There might be some javascript error occurred on the product page, please open the browser console and check if there is any error.
Alternatively, you can share the URL of your website, I will check for the same and guide you accordingly.

2. Our plugin is designed to book individual products, hence the calendar is available only on the individual product page. If this is not apt for your business, you can help us know your business scenario, we shall consider it for future enhancement.

• This reply was modified 6 years, 9 months ago by niwf. Reason: grammar

Hello @darjam07,

Once you cancel an order in the back-end, it will take some time (about 15 mins from the point where a customer adds the item to the cart) to reflect on the product page.

This is a safer way of ensuring that the time slot is not selected by another customer during that time.

Hope it is clear. Let me know if you need any further help.

@darjam07,

Kindly make sure you are using the latest version 1.0.11. Do let us know if the issue persists.

Hi @tuca_reis,

Thank you for reporting the issue.

This issue occurs because of an older PHP version. You must be using PHP 5.5 or older.

We have fixed the issue and made our plugin compatible with older versions of PHP. We have released a new version (1.0.3), Please update the plugin to the latest version, this should resolve the issue. Please revert if you see any other issue.

Regards,
Team PluginHive.

@webworksok,

Great to know that your issue is resolved.
Do let me know if you have any query.

@webworksok,

I am not getting the exact issue you’re facing, are you getting the shipping rates but the tax is not included in the rates? or the shipping rates also is not showing?

Also, please attach the screenshot of the settings page.

I have checked the code, there seems to be no any restriction on password length. The error is throwing from DHL API only. I request you to approach DHL with complete debug request and reponse.

Please double check the password. The password exceeds maximum length 20 characters.

That’s strange, need to analyse it further. Please raise a ticket in support.xadapter.com. Our experts will check the issue.

Note: Please don’t forget to mention this thread on the ticket.

@beppemanno,
You can do this by a simple code snippet. Here is the article about it.

Unfortunately, we don’t have an option to skip product from rate calculation in this version. However, the Plus version of the plugin has this option.