niwf

You are welcome.

@sg1984,
Base Coast is a mandatory field, If you want to set Coast/Weight only, Please provide value zero in Base Coast field. It will work for you.
Also, make sure the product has weight.

@sg1984,

Please set base Coast instead of Coast/Weigt rate matrix. It will resolve your issue.

Our Shipping Pro work independent of zones. It works at domestic level and international level. It will start working once you configured the plugin. No need to config the same setting under multiple zones.

From the screenshot, the roles are not readable. Please provide me with a clear screenshot of the full settings page. So that I can analyse the issue.

You are welcome.

Hi @kerryruddock

Good to know that your issue is fixed.
However, just a few pointers from our side.
– There is no relation between our Canada Post plugin and the flat rate that you may be set using WooCommerce. In your case, this may be a cache issue.
– Also if such kind of an issue occurs, it is best to debug and find out the problem.

How to debug?

Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. In the response, check for an error message. Once you get the error message you can try to correct it, or share the request and response with us so that we can help you.

NOTE: Do remove all the sensitive information from the request and response before posting it in public forum.

@amanda,

This version of the plugin is designed for small business owners. The plugin treats each item as a separate package and it will show a sum price.

The Plus version of the plugin has more packaging options such as Box Packing, Weight based Packing. So that multiple items can be shipped in a single package.

Regarding the tax issue, It will show tax added rate once you selected includin tax for cart and checkout page from Tax tab

• This reply was modified 7 years, 8 months ago by niwf. Reason: Added the link

Unfortunately, this plugin doesn’t have the option to show estimated delivery time.

@phillliplee,

This version of the plugin will not provide the label printing option. However, the Plus version has option to print label even the order is placed with the Flat rate.

• This reply was modified 7 years, 8 months ago by niwf. Reason: Added the link

@alexfbonilla,

I will not be able to take query about the residential issue here, as this is the forum for the free plugin and free plugin doesn’t have the residential option.

Could you please raise a query at support.xadapter.com. Our team will help you to resolve the issue.

@clamoreaux,

Our UPS plugin is an independent plugin which works at domestic level and international level. It will start working once you configured the plugin. No need to config the same setting under multiple zones.

Regarding the problem of cart page, it seems the issue is something related to cache. Please try clearing the cache. Also, please make sure you have provided country and valid zip.

Regarding the higher rates, This version of the plugin is designed for small shop owners who have a 1 or 2 products in their inventory. Hence, packing of products happens individually. So the rates come up as multiples of the item quantity.

However, the plus version has deferent packing option like Boxpacking, Weight based packing. So that multiple items can contain in a single package.

@adminvic,

We haven’t had any other reports of this, and I’m not seeing it myself. I need more investigation on this. Please raise a query in support.xadapter.com. Please don’t forget to mention this thread.

That’s strange,
I have tried with the origin details as yours, It is taking the state code properly for me. see the image attached.

Please try by clearing cache.

Apologies for delay in response,

From your debug information it is returning rates from below services

-3 Day Select 14.76$
-Gound 9.05$
-2nd Day Air 20.95$

Please make sure these services are enabled from plugin settings page.

gautam14,

Apologies for the delay in response,

Unfortunately, the FedEx debug response is not complete. Hence it is a little difficult for us to analyse with it. Kindly raises a query to support.xadapter.com with full debug request and response. We will check it and get back you very quickly.