nlucenay

Dear @slash1andy

The images from my newsletters aren’t showing in Apple Mail, regardless of the device used. Rather than the image, I see a box with a question mark in the middle and the Alt Text for the image at the top. I’ve talked to Apple, and they find no problem on the Apple side. Images from other emails (e.g. Estée Lauder) load with no problem. Can you please help me?

Thanks so much!

Nancy

Thank you, @slash1andy. The issue seems to be on iPhones, iPads, and Apple Mail. I’ve talked to Apple, and they can’t find a problem with the mail. The only images I can’t load come from Mail Poet on my website. What do you recommend I do next?

Newsletter images don’t show on iPhones or iPads but do on computers. I see a square with a question mark in the middle and the alt text when I hover my mouse over it. Can you please help me figure out how to fix this?

Thanks for your help.

Nancy Lucenay

Thank you, @slash1andy. I wrote something similar to the woman who couldn’t see the images but haven’t heard back from her.

Do have you a suggestion for the 2nd issue?

Thanks for your help.

Thank you, @kellymetal. Yes, you’re correct. I was creating a new post notification email every time I sent a new post. I’ll send newsletters instead since I want to change my opening comments each time.

I contacted Bluehost.com again. They checked my DNS records and said they’ve propagated. https://dnschecker.org/#A/nancylucenay.com

Does that mean everyone on my subscriber list will now receive the emails?

2 subscribers have reported additional problems:

1. Images didn’t show in email
2. Newsletter didn’t include post

Any ideas why they might have had those issues?

Thanks so much for your help.

Thank you @kellymetal.

The problems I’ve had with Mail Poet sending post notifications have come when I haven’t published a new post. Since I have it set to “send immediately after publishing a post,” I don’t understand why it sent them when no new post was published.

What frequency should I choose to send the notifications immediately after I publish a new post? I also modify each one to reflect the subject of the post. How can I do that without intiating an immediate send?

I’ve contacted BlueHost support. This is what he said: “I have Checked with all the DSN records and I have corrected the records I request you to wait for an Propagation time for 4 hours and the issue will be resolved.” I hope that resolves the domain authentication issue.

Nevertheless, why would some on my subscriber list receive my newsletter but not the post notifications?

Thanks again for your help.

Thank you, @kellymetal,

As you can see, my post notifications are set to send immediately after publishing a post: https://snipboard.io/8eDnCl.jpg
I’ve also discovered that not everyone is receiving notifications.

I appreciate your help. Thanks so much.

I have this question too. How can I force a sync when Force Sync doesn’t work?