nluk100

I tried disabling all the plugins that are related to woocommerce and it’s still there.

I did find this code in the customer-processing-order.php file;

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo wp_kses_post( wpautop( wptexturize( $additional_content ) ) );
}

I have an additional plugin called Email Template Customizer for WooCommerce installed too.

Ok, thanks for chipping in. So I guess I would need to identify what plugin is causing this and edit the php file to remove the additional comments fields (I don’t use them anyway).

Thanks for the reply. I have tried all combinations with css to try and hide this but with no luck. I am adding the css in the template theme additional css area.

Have tried;

.woocommerce span.additional-content {
display: none !important; }

.woocommerce span.thank-you__additional-content {
display: none !important; }

#thank-you__additional-content {
display: none !important; }

span.thank-you__additional-content {
display: none !important; }

Using chrome inspector, the code looks like this;

<p class="woocommerce-notice woocommerce-notice--success woocommerce-thankyou-order-received">
	Thank you. Your order has been received. We have emailed the purchase receipt to you. <span id="thank-you__additional-content"></p>

I already stated in my first post that I have contacted the developers and they are blaming the slow speed of the website, however I have no issues with the other 2 payment methods. Also disabled all other plugins and still the same issue. Do some hosts block certain api hooks?

Hi, the payment method that is causing the issue is the Novuna paybyfinance plugin. It works but takes 15-20s to transfer to the application form. This used to work ok before we updated the woocommerce plugin.

Latest error log relating to the finance plugin webhhok;

2022-08-20T08:45:44+00:00 INFO Array
(
    [Webhook Delivery] => Array
        (
            [Delivery ID] => 373b9487e8d4b6ecd7404dd8073a0723
            [Date] => Aug 20, 2022 @ 8:45
            [URL] => https://webhooks.pbffinancecalculator.info/live-woo-order-updated
            [Duration] => 0.22654
            [Request] => Array
                (
                    [Method] => POST
                    [Headers] => Array
                        (
                            [User-Agent] => WooCommerce/6.8.0 Hookshot (WordPress/6.0.1)
                            [Content-Type] => application/json
                            [X-WC-Webhook-Resource-Id] => 15922
                            [X-WC-Webhook-Shop-Domain] => www.leconcepts.com
                            [X-WC-Webhook-Source] => https://www.leconcepts.com/
                            [X-WC-Webhook-Topic] => order.financed_updated
                            [X-WC-Webhook-Resource] => order
                            [X-WC-Webhook-Event] => financed_updated
                            [X-WC-Webhook-Signature] => hiOQmvrUBWdlWHDLVMjCcy99N/3SlzPuIIVRqVznF18=
                            [X-WC-Webhook-ID] => 32
                            [X-WC-Webhook-Delivery-ID] => 373b9487e8d4b6ecd7404dd8073a0723
                        )

                )

            [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs.
            [Response] => Array
                (
                    [Code] => 200
                    [Message] => OK
                    [Headers] => Requests_Utility_CaseInsensitiveDictionary Object
                        (
                            [data:protected] => Array
                                (
                                    [date] => Sat, 20 Aug 2022 08:45:49 GMT
                                    [content-length] => 0
                                    [cf-cache-status] => DYNAMIC
                                    [expect-ct] => max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
                                    [report-to] => {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v3?s=ehR5CKsJaLWCxTftARd4N1ozEdxSpSl4mhSg7xCgilqas9rXzb%2BMV6qkhnWf3Xd0A80S5DdXV8aZqw2VFtJo98NtfpacqmLiDEye%2FQdr41jnXe7xFsN%2FgbtbsB8bi%2FoOhSngrwmObzEaUTKeAqgJZzgC%2BSTCN54VVrLhNNhxSVcv"}],"group":"cf-nel","max_age":604800}
                                    [nel] => {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
                                    [server] => cloudflare
                                    [cf-ray] => 73d9dadd79dbf3eb-LHR
                                    [alt-svc] => h3=":443"; ma=86400, h3-29=":443"; ma=86400
                                )

                        )

                    [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs.
                )

        )

)

system report below;

### WordPress Environment ###

WordPress address (URL): https://www.leconcepts.com
Site address (URL): https://www.leconcepts.com
WC Version: 6.8.0
REST API Version: ? 6.8.0
WC Blocks Version: ? 8.3.1
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.30
PHP Post Max Size: 64 MB
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.25-MariaDB
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.8.0
WC Database Prefix: wp1k_
Total Database Size: 72.58MB
Database Data Size: 48.14MB
Database Index Size: 24.44MB
wp1k_woocommerce_sessions: Data: 0.16MB + Index: 0.01MB + Engine MyISAM
wp1k_woocommerce_api_keys: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp1k_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_woocommerce_order_items: Data: 0.20MB + Index: 0.10MB + Engine MyISAM
wp1k_woocommerce_order_itemmeta: Data: 1.02MB + Index: 0.73MB + Engine MyISAM
wp1k_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp1k_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp1k_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_acfw_store_credits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_actionscheduler_actions: Data: 0.47MB + Index: 0.19MB + Engine MyISAM
wp1k_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp1k_actionscheduler_logs: Data: 0.29MB + Index: 0.22MB + Engine MyISAM
wp1k_aws_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_aws_index: Data: 11.33MB + Index: 14.27MB + Engine MyISAM
wp1k_berocket_termmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_commentmeta: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wp1k_comments: Data: 0.61MB + Index: 0.11MB + Engine MyISAM
wp1k_ee_products_sync_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_ee_product_sync_call: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_ee_product_sync_data: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_est_cta_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_gla_budget_recommendations: Data: 0.11MB + Index: 0.12MB + Engine MyISAM
wp1k_gla_merchant_issues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_gla_shipping_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_gla_shipping_times: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_gpf_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp1k_nextcart_seo_url: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wp1k_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_nextend2_section_storage: Data: 0.11MB + Index: 0.01MB + Engine MyISAM
wp1k_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_nextend2_smartslider3_sliders: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp1k_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.01MB + Engine MyISAM
wp1k_options: Data: 3.23MB + Index: 0.13MB + Engine MyISAM
wp1k_pbf_order_risk: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_pbf_script_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_pbf_settings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_postmeta: Data: 11.53MB + Index: 4.08MB + Engine MyISAM
wp1k_posts: Data: 10.14MB + Index: 0.61MB + Engine MyISAM
wp1k_sby_feeds: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_sby_feed_caches: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_sby_feed_locator: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_sm_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp1k_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp1k_term_relationships: Data: 0.07MB + Index: 0.16MB + Engine MyISAM
wp1k_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp1k_usermeta: Data: 3.54MB + Index: 2.01MB + Engine MyISAM
wp1k_users: Data: 0.29MB + Index: 0.20MB + Engine MyISAM
wp1k_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp1k_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp1k_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_wc_customer_lookup: Data: 0.22MB + Index: 0.11MB + Engine MyISAM
wp1k_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_wc_order_product_lookup: Data: 0.15MB + Index: 0.13MB + Engine MyISAM
wp1k_wc_order_stats: Data: 0.11MB + Index: 0.08MB + Engine MyISAM
wp1k_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp1k_wc_product_attributes_lookup: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp1k_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp1k_wc_product_meta_lookup: Data: 0.06MB + Index: 0.10MB + Engine MyISAM
wp1k_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp1k_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp1k_wpforms_tasks_meta: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
wp1k_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp1k_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp1k_yoast_indexable: Data: 3.00MB + Index: 0.52MB + Engine MyISAM
wp1k_yoast_indexable_hierarchy: Data: 0.04MB + Index: 0.12MB + Engine MyISAM
wp1k_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp1k_yoast_primary_term: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp1k_yoast_seo_links: Data: 1.08MB + Index: 0.21MB + Engine MyISAM

### Post Type Counts ###

attachment: 2748
custom_css: 3
customize_changeset: 17
nav_menu_item: 46
page: 33
pagelayer-template: 5
pi_dpmw_rules: 1
post: 6
product: 738
revision: 333
sby_videos: 21
shop_coupon: 5
shop_order: 1566
shop_order_draft: 75
shop_order_refund: 5
testimonial: 8
tss-sc: 1
viwec_template: 10
wp_global_styles: 2
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (42) ###

Advanced Woo Search: by ILLID – 2.60
Classic Widgets: by WordPress Contributors – 0.3
Disable payment method for WooCommerce: by PI Websolution – 1.0.26
EAN for WooCommerce: by WPFactory – 4.3.1
Login/Signup Popup - Security Add-on: by XootiX – 1.0
Login/Signup Popup: by XootiX – 2.3
Easy Side Tab - CTA plugin for WordPress: by AccessPress Themes – 1.0.9
Email Template Customizer for WooCommerce: by VillaTheme – 1.1.13
EU Cookie Law: by Alex Moss
Marco Milesi – 3.1.6

Feeds for YouTube: by Smash Balloon YouTube Team – 2.0.0
Novuna PaybyFinance: by Mitsubishi HC (UK) PLC – 1.2.12
HT Easy GA4: by HasThemes – 1.0.3
Loginizer Security: by Softaculous – 1.7.2
Loginizer: by Softaculous – 1.7.2
Max Mega Menu: by megamenu.com – 2.9.7
Menu Image: by Freshlight Lab – 3.0.8
Next-Cart SEO URLs: by Next-Cart – 1.0.0
onWebChat Live Chat: by onWebChat – 3.2.0
Perfect Brands for WooCommerce: by QuadLayers – 2.1.5
Product Enquiry for WooCommerce: by WisdmLabs – 3.1.6
Smart Slider 3: by Nextend – 3.5.1.7
Testimonial Slider and Showcase: by RadiusTheme – 2.2.6
UK Address Postcode Validation: by Ideal Postcodes – 3.3.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.14

WooCommerce Offline Credit Card Payment: by Naresh Goyani – 1.7.1
Shipping Method Description for WooCommerce: by Thomas Charbit – 1.2.6
WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.23
Auto Coupons for WooCommerce: by Richard Lerma Design & Development – 2.1.18
Woo Custom Stock Status: by Softound Solutions – 1.3.0
WooCommerce Blocks: by Automattic – 8.3.1
Woo Image SEO: by Danail Emandiev – 1.4.0
Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.0
Related Products for WooCommerce: by PeachPay – 3.3.13
Shipping Method Display Style for WooCommerce: by theDotstore – 3.7.5
WooCommerce Conversion Tracking: by weDevs – 2.0.10
WooCommerce Menu Extension: by August Infotech – 1.6.2
WooCommerce PayPal Payments: by WooCommerce – 1.9.2
WooCommerce Shipping & Tax: by WooCommerce – 1.26.3
WooCommerce: by Automattic – 6.8.1
WP Fastest Cache: by Emre Vona – 1.0.4
WPForms Lite: by WPForms – 1.7.5.5
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.8

### Inactive Plugins (9) ###

Better Search Replace: by Delicious Brains – 1.4.1
Easy Watermark: by BracketSpace – 1.0.11
Jetpack: by Automattic – 11.2
Jetpack Boost: by Automattic - Website Speed and Performance team – 1.5.1
One Click Demo Import: by OCDI – 3.1.2
Query Monitor: by John Blackbourn – 3.9.0
Woo Coming Soon: by Fahad Mahmood – 1.4.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4
Yoast SEO: by Team Yoast – 19.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #272 - /shop/
Basket: #291 - /cart/
Checkout: #292 - /checkout/
My account: #293 - /my-account/
Terms and conditions: #393 - /terms-conditions/

### Theme ###

Name: Smart Home
Version: 1.0.2
Author URL: https://fuelthemes.net
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: /home/vfxfltyy/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php
/home/vfxfltyy/public_html/wp-content/plugins/easy-login-woocommerce//templates//xoo-el-wc-form-login.php

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: GB
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-21 08:10:54 +01:00
Options: ?
Notes: 38
Onboarding: completed

### Action Scheduler ###

Complete: 728
Oldest: 2022-07-29 20:44:36 +0100
Newest: 2022-08-20 14:00:58 +0100

Failed: 1
Oldest: –
Newest: –

Pending: 7
Oldest: 2022-08-20 19:33:27 +0100
Newest: 2022-08-22 21:02:30 +0100

### Status report information ###

Generated at: 2022-08-20 19:33:34 +01:00

Well I didn’t add a shipping field in the mapping area in the end and setup the shipping details directly on google merchant and hey presto, it’s all working and google is happy!

I had to change my product description mapping to unconditional product description as some of my items were too big.

Thank you for your help.

Thanks for the quick response. I have managed to get it to work by using the batch setting. I tried adding shipping via the plugin but it is not in the right format. I looked at my previous xml file generated on a different platform and they looked like this (this has worked for the last 2 years with google merchant).

<g:shipping>
		<g:country>GBR</g:country>
		<g:service>Standard</g:service>
		<g:price>0.00 GBP</g:price>
	</g:shipping>

I will try adding it directly onto google but I’m using the woocommerce weight based shipping plugin (not the ones you recommend) and when I try and add the shipping label field in the plugin, I can see it in the google column but not the value column?

I tried that and it still didn’t allow me so probably a conflict between my brands plugin and the default coupons on woo.

OK, I think I understand now. Your plugin is only adding the autocoupon bit?

Here’s my restrictions page – https://ibb.co/YQztZBR

Thanks for the quick reply, I have a brand plugin and it is somehow showing up on your plugin (I can’t seem to find a way to add a screenshot). Is there no way to select auto coupons by brand and product category, or do I have to add individual products to the auto coupon?